Support services: Persuading employees and customers to do what is in the community's best interest

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

Volumn 4744 LNCS, Issue , 2007, Pages 121-124

  Brodie, Mark ^a   Lai, Jennifer ^a   Lenchner, Jonathan ^a   Luken, William ^a   Ranganathan, Kavitha ^a   Tang, Jung Mu ^a   Vukovic, Maja ^a  

^a IBM T J WATSON RESEARCH CENTER   (United States)

Author keywords

Collaboration; Customer support; Knowledge sharing; Prisoner's dilemma; System administration

Indexed keywords

COMPUTER SUPPORTED COOPERATIVE WORK; ECOSYSTEMS; PROBLEM SOLVING; SOCIETIES AND INSTITUTIONS; SYSTEMS ANALYSIS;

CUSTOMER SUPPORT; KNOWLEDGE SHARING; PRISONER'S DILEMMA; SYSTEM ADMINISTRATION;

KNOWLEDGE ENGINEERING;

EID: 38149084113     PISSN: 03029743     EISSN: 16113349     Source Type: Book Series    
DOI: 10.1007/978-3-540-77006-0_16     Document Type: Conference Paper

References (2)

1. Open Source Initiative (OSI), http://www.opensource.org/index.php
2. Poundstone, W.: Prisoner's Dilemma. Doubleday, New York (1992)