Analysis of user interaction with service oriented chatbot systems

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

Volumn 4552 LNCS, Issue PART 3, 2007, Pages 76-83

  Jenkins, Marie Claire ^a   Churchill, Richard ^a   Cox, Stephen ^a   Smith, Dan ^a  

^a UNIVERSITY OF EAST ANGLIA   (United Kingdom)

Author keywords

Chatbot; Communication; Dialogue; Human computer interaction; Intelligent system; Natural language; Question answering

Indexed keywords

COMMUNICATION SYSTEMS; INTELLIGENT SYSTEMS; NATURAL LANGUAGE PROCESSING SYSTEMS; USER INTERFACES; WEB SERVICES; WEBSITES;

CUSTOMER SERVICES; SERVICE ORIENTED CHATBOT SYSTEMS; USER INTERACTION;

HUMAN COMPUTER INTERACTION;

EID: 38149020748     PISSN: 03029743     EISSN: 16113349     Source Type: Book Series    
DOI: 10.1007/978-3-540-73110-8_9     Document Type: Conference Paper

References (6)

1. Norwich Union, an AVIVA company: http://www.norwichunion.com
2. Microsoft Windows Messenger: http://messenger.msn.com
3. Wallace, R.: ALICE chatbot, http://www.alicebot.org
4. Wallace, R.: The anatomy of ALICE. Artificial Intelligence Foundation
5. Reeves, B., Nass, C.: The media equation: how people treat computers, television and new media like real people and places. Cambridge University press, Cambridge (1996)
6. Lin, J., Quan, D., Bakshi, K., Huynh, D., Katz, B., Karger, D.: What makes a good answer? The role of context in question-answering. INTERACT (2003)