Challenges in business performance measurement: The case of a corporate IT function

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

Volumn 4714 LNCS, Issue , 2007, Pages 16-31

  Corea, Stephen ^a   Watters, Andy ^b  

^a UNIVERSITY OF WARWICK   (United Kingdom)

^b SAP   (United Kingdom)

Author keywords

Dashboards; IT evaluation; Performance measurement; Strategy

Indexed keywords

INFORMATION ANALYSIS; INFORMATION TECHNOLOGY; SYSTEMS ANALYSIS;

DASHBOARDS; PERFORMANCE MEASUREMENT;

COMPETITIVE INTELLIGENCE;

EID: 38049134710     PISSN: 03029743     EISSN: 16113349     Source Type: Book Series    
DOI: 10.1007/978-3-540-75183-0_2     Document Type: Conference Paper

References (25)

1. Bourne, M., Franco, M., Wilkes, J.: Corporate Performance Management. Measuring Business Excellence 7, 15-21 (2003)
2. Bukowitz, W.R., Petrash, G.P.: Visualising, measuring, and managing knowledge. Research and Technology Management 40, 24-31 (1997)
3. Cross, K.F., Lynch, R.L.: The SMART way to define and sustain success. National Productivity Review 9, 23-33 (1990)
4. De Toni, A., Tonchia, S.: Performance measurement systems - models, characteristics and measures. International Journal of Productions and Operations Management 1, 347-354 (2001)
5. Dixon, J.R., Nanni, A.J., Vollmann, T.E.: The new performance challenge: Measuring operations for world-class competition, Homewood, IL, Dow Jones-Irwin (1990)
6. Eckerson, W.: Performance Dashboards: Measuring Monitoring and Managing Your Business. John Wiley & Sons, New Jersey (2006)
7. Few, S.: Dashboard Design: Beyond Meters, Gauges, ad Traffic Lights. Business Intelligence Journal 10, 18-24 (2005)
8. Frolick, M.N., Ariyachandra, T.R.: Business Performance Management: One Truth. Information Systems Management 23(1), 41 (2006)
9. Glaser, B., Strauss, A.: The discovery of grounded theory, Aldine, Chicago (1967)
10. Ittner, C.D., Larcker, D.F.: Innovations in performance measurement: trends and research implications. Journal of Management Accounting Research 10, 205-238 (1998)
11. Johnson, H.T.: The search for gain in markets and firms: a review of the historical emergence of management accounting systems. Accounting, Organisations and Society 16, 63-80 (1983)
12. Kaplan, R.S., Norton, D.P.: The balanced scorecard - measures that drive performance. Harvard Business Review 70, 71-79 (1992)
13. Kennerley, M., Neely, A.: Measuring performance in a changing business environment. International Journal of Operations and Production Management 23(2), 213-229 (2003)
14. Klein, H., Myers, M.: A set of principles for conducting and evaluating interpretive field studies in Information Systems. MIS Quarterly 23(1), 67-94 (1999)
15. Lea, R., Parker, B.: The JIT Spiral of Continuous Improvement. IMDS 4, 10-13 (1989)
16. Lehn, K., Makhija, A.K.: EVA and MVA as performance measures and signals for strategic change. Strategy and Leadership 24, 34-38 (1996)
17. McCunn, P.: The Balanced Scorecard: the eleventh commandment. Management Accounting, pp. 34-36 (1998)
18. Medori, D., Steeple, D.: A framework for auditing and enhancing performance measurement systems. International Journal of Operations and Production Management 20, 520-533 (2000)
19. Neely, A., Adams, C., Crowe, P.: The performance prism in practice. Measuring Business Excellence 5(2), 6 (2001)
20. Neely, A., Mills, J., Platts, K., Richards, H., Bourne, M.: Performance measurement system design: developing and testing a process-based approach. International Journal of Operations and Production Management 20 (2000)
21. Neely, A., Richards, H., Mills, J., Platts, K., Bourne, M.: Designing performance measures: a structured approach. International Journal of Operations & Production Management 17, 1131-1152 (1997)
22. Skinner, W.: The decline, fall and renewal of manufacturing. Industrial Engineering, pp. 32-38 (1974)
23. Stanwick, P., Stanwick, S.: IT Performance: How Do You Measure a Moving Target? The Journal of Corporate Accounting and Finance 13, 19-24 (2005)
24. Walsham, G.: Interpretive case studies in IS research: nature and method. European Journal of Information Systems 4(2), 74-81 (1995)
25. Watson, H., Frolick, M.: Determining Information Requirements for an EIS. MIS Quarterly 17, 52-67 (1993)