Inclusion in the e-service society - Investigating administrative literacy requirements for using e-services

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

Volumn 4656 LNCS, Issue , 2007, Pages 216-227

  Grönlund, Åke ^a   Hatakka, Mathias ^a   Ask, Andreas ^a  

^a ÖREBRO UNIVERSITY   (Sweden)

Author keywords

Administrative literacy; Assessment; E participation; Electronic government; Electronic services; Knowledge; Skill

Indexed keywords

E-LEARNING; INFORMATION ANALYSIS; ONLINE SYSTEMS;

ADMINISTRATIVE LITERACY; E-PARTICIPATION; ELECTRONIC GOVERNMENT; ELECTRONIC SERVICES;

ADMINISTRATIVE DATA PROCESSING;

EID: 38049048052     PISSN: 03029743     EISSN: 16113349     Source Type: Book Series    
DOI: 10.1007/978-3-540-74444-3_19     Document Type: Conference Paper

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