Enhancing E-commerce processes with alerts and web services: A case study on online credit card payment notification

Proceedings of the Sixth International Conference on Machine Learning and Cybernetics, ICMLC 2007

Volumn 7, Issue , 2007, Pages 3831-3837

  Yan, Winnie N Y ^a   Chiu, Dickson K W ^b  

^a HONG KONG UNIVERSITY OF SCIENCE AND TECHNOLOGY   (Hong Kong)

^b Dickson Computer System   (Hong Kong)

Author keywords

[No Author keywords available]

Indexed keywords

ALERT MANAGEMENT SYSTEM; CREDIT CARD; CUSTOMER SERVICE CALL CENTER; SECURE PROCESSING SERVICES;

CUSTOMER SATISFACTION; MANAGEMENT INFORMATION SYSTEMS; ONLINE SYSTEMS; WEB SERVICES;

ELECTRONIC COMMERCE;

EID: 38049027839     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/ICMLC.2007.4370814     Document Type: Conference Paper

References (11)

1. HSBC: Card Service for Merchant - Internal Payment Service http://www.hsbc.com.hk/hk/personal/card/merchant/pay.htm
2. OFTA: Hong Kong: The fact - Telecommunication http://www.info.gov.hk/ hkfacts/telecom.pdf
3. ITSD: Speeches and Presentation in 2004 speeched by Mr. Alan Wong, Director of Information Technology Services at the Wireless and Mobile Symposium http://www.ogcio.gov.hk/eng/archive/pupr2004/esp040629.htm
4. Larry Loeb. Secure Electronic Transactions: Introduction and Technical Reference, March 1998.
5. E. Kafeza, D.K.W. Chiu, S.C. Cheung, and M. Kafeza. "Alerts in Mobile Healthcare Applications: Requirements and Pilot Study," IEEE Transactions on Information Technology in Biomedicine, 8(2):173-181, June 2004.
6. Donald J. Longueuil. Wireless Messaging Demystified: SMS, EMS, MMS, IM, and others, McGraw-Hill Professional, 2002.
7. Object Management Group. Foreword UML specification 1.4, September 2001. http://www.omg.org/
8. Y.-B.Lin and I.Chlamtac, Wireless and Mobile Network Archectures. John Wiley & Sons, 2000
9. Dickson K.W. Chiu, Benny W.C. Kwok, Ray L.S. Wong, Shing-Chi Cheung, Eleanna Kafeza, Marina Kafeza, "Alerts for Healthcare Process and Data Integration," In Proc HICSS37, Jan 2004.
10. Dickson K.W. Chiu, B. Kwok, R. Wong, S. C. Cheung and E. Kafeza, "Alert-driven E-Service Management," in Proc HICSS37, Jan 2004.
11. IBM Web Services Security: http://www-128.ibm.com/developerworks/ webservices/library/wssecure/