Online training: The value of capturing trainee reactions

Journal of Workplace Learning

Volumn 20, Issue 1, 2008, Pages 21-37

  Long, Lori K ^a   DuBois, Cathy Z ^b   Faley, Robert H ^b  

^a LK Consulting   (United States)

^b KENT STATE UNIVERSITY   (United States)

Author keywords

Computer based training; E learning; Training evaluation; United States of America

Indexed keywords

EID: 37749048993     PISSN: 13665626     EISSN: None     Source Type: Journal    
DOI: 10.1108/13665620810843629     Document Type: Article

References (59)

1. Ajzen, I. and Fishbein, M. (1974), "Factors influencing intentions and the intention-behavior relation", Human Relations, Vol. 27 No. 1, pp. 1-15.
2. Ajzen, I. and Fishbein, M. (1980), Understanding Attitudes and Predicting Social Behavior, Prentice-Hall, Englewood Cliffs, NJ.
3. Alliger, G.M. and Janek, E.A. (1989), "Kirkpatrick's level of training criteria: Thirty years later", Personnel Psychology, Vol. 42, pp. 331-41.
4. Alliger, G.M., Tannenbaum, S.I., Bennett, W., Traver, H. and Shotland, A. (1997), "A meta-analysis of the relations among training criteria", Personnel Psychology, Vol. 50, pp. 341-58.
5. Arbaugh, J.B. (2000), "Virtual classroom characteristics and student satisfaction with internet-based MBA courses", Journal of Management Education, Vol. 24 No. 1, pp. 32-54.
6. Arbaugh, J.B. (2002), "Managing the on-line classroom: A study of technological and behavioral characteristics of web-based MBA courses", Journal of High Technology Management Research, Vol. 13, pp. 203-23.
7. Arbaugh, J.B. and Duray, R. (2001), "Class section size, perceived classroom characteristics, instructor experience, and student learning and satisfaction with web-based courses: A study and comparison of two on-line MBA programs", in Nagao, D. (Ed.), Academy of Management Annual Conference Proceedings, Academy of Management, Washington, DC, pp. MED1-MED6.
8. Britt, P. (2004), "Elearning on the rise", EContent, Vol. 27 No. 11, pp. 36-41.
9. Brosnan, M.J. (1998), "The impact of computer anxiety and self-efficacy upon performance", Journal of Computer Assisted Learning, Vol. 14, pp. 223-34.
10. Brown, K.G. (2002), "Satisfaction with e-learning: Is it the content, the technology, or the learner's personality?", in Kozlowski, S.W.J. (Ed.), Advances in Training Effectiveness: Traits, States, Learning Processes, and Outcomes, 17th Annual Conference of the Society for Industrial/Organizational Psychology, Toronto.
11. Brown, K.G. (2005), "An examination of the structure and nomological network of trainee reactions: A closer look at 'smile sheets'", Journal of Applied Psychology, Vol. 90 No. 5, pp. 991-1001.
12. Brown, K.G. and Ford, J.K. (2002), "Using computer technology in training: Building an infrastructure for active learning", in Kraiger, K. (Ed.), Creating, Implementing, and Managing Effective Training and Development: State-of-the-Art Lessons for Practice, Jossey-Bass, San Francisco, CA.
13. Cannon-Bowers, J.A., Salas, E., Tannenbaum, S.I. and Mathieu, J.E. (1995), "Toward theoretically based principles of training effectiveness: A model and initial empirical investigation", Military Psychology, Vol. 7 No. 3, pp. 141-64.
14. Chou, H.W. (2001), "Effects of training method and computer anxiety on learning performance and self-efficacy", Computers in Human Behavior, Vol. 17, pp. 51-69.
15. Clement, R.W. (1982), "Testing the hierarchy theory of training evaluation: An expanded role for trainee reactions", Public Personnel Management Journal, Vol. 11, pp. 176-84.
16. Colquitt, J.A., LePine, J.A. and Noe, R.A. (2000), "Toward an integrative theory of training motivation: A meta-analytic path analysis of 20 years of research", Journal of Applied Psychology, Vol. 85 No. 5, pp. 678-707.
17. Davis, F.D., Bagozzi, R.P. and Warshaw, P.R. (1989), "User acceptance of computer technology: A comparison of two theoretical models", Management Science, Vol. 35 No. 8, pp. 982-1003.
18. DeMatteo, J.S., Lundby, K.M. and Dobbins, G.H. (1997), "The effects of accountability on performance in training", Training Research Journal, Vol. 3, pp. 39-57.
19. Deci, E.L. and Ryan, R.M. (2003), "Intrinsic motivation inventory", Self-Determination Theory, available at: www.psych.rochester.edu/SDT/measures/intrins.html.
20. Dixon, N.M. (1990), "The relationship between trainee responses on participant reaction forms and posttest scores", Human Resource Development Quarterly, Vol. 1 No. 2, pp. 129-37.
21. Dolezalek, H. (2004), "2004 Industry report", Training, Vol. 41 No. 10, pp. 20-37.
22. Fishbein, M. and Ajzen, I. (1975), Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research, Addison-Wesley, Reading, MA.
23. Fisher, S.L. and Ford, J.K. (1998), "Differential effects of learner effort and goal orientation on two learning outcomes", Personnel Psychology, Vol. 51 No. 9, pp. 397-420.
24. Fisher, S., Wasserman, M. and Orvis, K. (2004), "Enhancing e-learning effectiveness through learner engagement", poster session presented at the 19th Annual Society for Industrial/ Organizational Psychology Conference, Chicago, IL.
25. Frankola, K. (2001), "Why online learners drop out", Workforce, Vol. 80 No. 10, pp. 53-60.
26. Inman, E., Kerwin, M. and Mayes, L. (1999), "Instructor and student attitudes toward distance learning", Community College Journal of Research and Practice, Vol. 23, pp. 581-91.
27. Kanfer, R. and Ackerman, P.L. (1989), "Motivation and cognitive abilities: An integrative/aptitude-treatment interaction approach to skill acquisition", Journal of Applied Psychology, Vol. 74 No. 4, pp. 657-90.
28. Kernan, M.C. and Howard, G.S. (1990), "Computer anxiety and computer attitudes: An investigation of construct and predictive validity issues", Educational and Psychological Measurement, Vol. 50, pp. 681-91.
29. Kettanurak, V., Rammurthy, K. and Haseman, W.D. (2001), "User attitude as a mediator of learning performance improvement in an interactive multimedia environment: An empirical investigation of the degree of interactivity and learning styles", International Journal of Human-Computer Studies, Vol. 54 No. 1, pp. 541-83.
30. Kirkpatrick, D. (1959), "Techniques for evaluating training programs: Pt. 1", Journal of the American Society for Training and Development, Vol. 13 No. 11, pp. 3-9.
31. Kirkpatrick, D. (1996), "Great ideas revisited", Training & Development, Vol. 50, pp. 54-9.
32. Klein, H.J., Noe, R.A. and Wang, C. (2006), "Motivation to learn and course outcomes: The impact of delivery mode, learning goal orientation, and perceived barriers and enablers", Personnel Psychology, Vol. 59, pp. 665-702.
33. Kosarzycki, M.P., Salas, E., Firoe, S.M. and Burke, C.S. (2002), "Emerging themes in distance learning research and practice: Some food for thought", poster session at the 17th Annual Society for Industrial and Organizational Psychology Conference, Toronto.
34. Kraiger, K. (1995), "Integrating training research", Training Research Journal, Vol. 1, pp. 5-16.
35. Kraiger, K., Ford, J.K. and Salas, E. (1993), "Application of cognitive, skill-based and affective theories of learning outcomes to new methods of training evaluation", Journal of Applied Psychology, Vol. 78 No. 2, pp. 311-28.
36. Leach, M.P. and Liu, A.H. (2003), "Investigating interrelationships among sales training evaluation methods", Journal of Personal Selling and Sales Management, Vol. 23 No. 4, pp. 327-39.
37. McClelland, G.H. and Judd, C.M. (1993), "Statistical difficulties of detecting interactions and moderator effects", Psychological Bulletin, Vol. 114 No. 2, pp. 376-90.
38. Martins, L.L. and Kellermanns, F.W. (2004), "A model of business school students' acceptance of a web-based course management system", Academy of Management Learning & Education, Vol. 3 No. 1, pp. 7-26.
39. Mathieu, J.E. and Martineau, J.W. (1997), "Individual and situational influences on training motivation", in Ford, J.K. (Ed.), Improving Training Effectiveness in Work Organizations, Lawrence Erlbaum Associates, Mahwah, NJ, pp. 193-221.
40. Mathieu, J.E., Tannenbaum, S.I. and Salas, E. (1992), "Influences of individual and situational characteristics on measures of training effectiveness", Academy of Management Journal, Vol. 35 No. 4, pp. 828-47.
41. Milheim, W.D. and Martin, B.L. (1991), "Theoretical bases for the use of learner control: Three different perspectives", Journal of Computer-Based Instruction, Vol. 18 No. 3, pp. 99-105.
42. Morgan, R.B. and Casper, W.J. (2000), "Examining the factor structure of participant reactions to training: A multidimensional approach", Human Resource Development Quarterly, Vol. 11 No. 3, pp. 301-17.
43. Noe, R.A. (1986), "Trainees' attributes and attitudes: Neglected influences on training effectiveness", Academy of Management Review, Vol. 11 No. 4, pp. 736-49.
44. Noe, R.A. and Schmitt, N. (1986), "The influence of trainee attitudes on training effectiveness: Test of a model", Personnel Psychology, Vol. 39, pp. 497-523.
45. Salas, E., Cannon-Bowers, J.A., Rhodenizer, L. and Bower, C.A. (1999), "Training in organizations: Myths, misconceptions, and mistaken assumptions", Research in Personnel and Human Resources Management, Vol. 17, pp. 123-61.
46. Selim, H.M. (2003), "An empirical investigation of student acceptance of course websites", Computers and Education, Vol. 40, pp. 343-60.
47. Simmons, D.E. (2002), "The forum report: E-learning adoption rates and barriers", in Rossett, A. (Ed.), The ASTD E-learning Handbook, McGraw-Hill, New York, NY, pp. 19-23.
48. Sitzmann, T.M., Casper, W.J., Brown, K., Witzberger, K. and Polliard, C. (2003), "A meta-analysis of the relationship among training reactions and learning", poster session at the 18th Annual Society for Industrial and Organizational Psychology Conference, Orlando, FL.
49. Smith, B.L., Caputi, P., Crittenden, N., Jayasuriya, R. and Rawstorne, P. (1999), "A review of the construct of computer experience", Computers in Human Behavior, Vol. 15, pp. 227-42.
50. Sugrue, B. (2003), State of the Industry: ASTD's Annual Review of US and International Trends in Workplace Learning and Performance, ASTD, Alexandria, VA.
51. Tan, J.A., Hall, R.J. and Boyce, C. (2003), "The role of employee reactions in predicting training effectiveness", Human Resource Development Quarterly, Vol. 14 No. 4, pp. 397-411.
52. Tang, M. and Byrne, R. (2007), "Regular verses online versus blended: A qualitative description of the advantages of the electronic modes and a quantitative evaluation", International Journal on E-learning, Vol. 6 No. 2, pp. 257-66.
53. Thong, J.Y.L., Hong, W. and Tam, K. (2002), "Understanding user acceptance of digital libraries: What are the roles of interface characteristics, organizational context, and individual differences?", International Journal of Human-Computer Studies, Vol. 57, pp. 215-42.
54. Tracey, J.B., Hinkin, T.R., Tannenbaum, S. and Mathieu, J.E. (2001), "The influence of individual characteristics and the work environment on varying levels of training outcomes", Human Resource Development Quarterly, Vol. 12 No. 1, pp. 5-23.
55. Warr, P. and Bunce, D. (1995), "Trainee characteristics and the outcomes of open learning", Personnel Psychology, Vol. 48, pp. 347-75.
56. Warr, P., Allan, C. and Birdi, K. (1999), "Predicting three levels of training outcome", Journal of Occupational and Organizational Psychology, Vol. 72, pp. 351-75.
57. Wasserman, M.E., Orvis, K.A., Fisher, S.L. and Barry, T. (2002), "Trainee reactions to learner control features: An important link in the e-learning equation", in Brown, K.G. (Ed.), E-Learning Participation and Outcomes: Evidence from the Field, 17th Annual Society for Industrial/Organizational Psychology Conference, Toronto.
58. Webster, J. and Martocchio, J.J. (1993), "Turning work into play: implications for microcomputer training", Journal of Management, Vol. 19 No. 1, pp. 127-46.
59. Welsh, E.T., Wanberg, C.R., Brown, K.G. and Simmering, M.J. (2003), "E-learning: Emerging uses, empirical results and future directions", International Journal of Training and Development, Vol. 7 No. 4, pp. 245-58.