Does service quality matter in measuring the performance of water utilities?

Utilities Policy

Volumn 16, Issue 1, 2008, Pages 30-38

  Picazo Tadeo, Andrés J ^a   Sáez Fernández, Francisco J ^b   González Gómez, Francisco ^b  

^a UNIVERSITY OF VALENCIA   (Spain)

^b UNIVERSITY OF GRANADA   (Spain)

Author keywords

Data envelopment analysis; Efficiency; Quality; Water utilities

Indexed keywords

DATA ENVELOPMENT ANALYSIS; PERFORMANCE ASSESSMENT; TECHNICAL EFFICIENCY; TRADE-OFF; UTILITY SECTOR; WATER INDUSTRY;

EID: 37649016763     PISSN: 09571787     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jup.2007.10.001     Document Type: Article

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