Artifact-centered operational modeling: Lessons from customer engagements

IBM Systems Journal

Volumn 46, Issue 4, 2007, Pages 703-721

  Bhattacharya, Kamal ^a   Caswell, Nathan S ^a   Kumaran, Santhosh ^a   Nigam, Anil ^a   Wu, Frederick Y ^a  

^a IBM T J WATSON RESEARCH CENTER   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

CUSTOMER SATISFACTION; INNOVATION; MATHEMATICAL MODELS;

BUSINESS ARTIFACT METHOD; BUSINESS OPERATIONS; BUSINESS TRANSFORMATION; OPERATIONAL MODELING;

OPERATIONS RESEARCH;

EID: 37649013845     PISSN: 00188670     EISSN: None     Source Type: Journal    
DOI: 10.1147/sj.464.0703     Document Type: Article

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