Voice-enabled IT transformation: The new voice technologies

IBM Systems Journal

Volumn 46, Issue 4, 2007, Pages 763-775

  Christensen, Jim ^a   Hughes, Bob ^b  

^a IBM RESEARCH   (United States)

^b IBM   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ADMINISTRATIVE DATA PROCESSING; COMMUNICATION SYSTEMS; INTERNET; VOICE/DATA COMMUNICATION SYSTEMS;

COMMUNICATION SERVICES; INTERNET TECHNOLOGY; VOICE TECHNOLOGY;

INFORMATION TECHNOLOGY;

EID: 37549035395     PISSN: 00188670     EISSN: None     Source Type: Journal    
DOI: 10.1147/sj.464.0763     Document Type: Article

References (10)

1. Specifications for the Network Voice Protocol, Internet Engineering Task Force RFC 741 (November 1977), http://www.ietf.org/rfc/ rfc741.txt.
2. J. Rosenberg et al., SIP: Session Initiation Protocol, Internet Engineering Task Force, RFC 3261 (June 2002), http://tools.ietf.org/html/ rfc3261.
3. Special Issue on VoIP, ACM Queue 2, No. 6 (September 2004).
4. K. Werbach, "Using VoIP to Compete," Harvard Business Review 83, No. 9 (September 2005).
5. T. Friedman, The World is Flat, Farrar, Straus and Giroux, New York (2005).
6. Expanding the Innovation Horizon: Global CEO Study 2006, IBM Corporation (2006), http://www.ibm.com/ibm/ideasfromibm/us/enterprise/ mar27/ceo_study.html.
7. B. Nussbaum, "Get Creative!" Business Week Online (August 2005), http://www.businessweek.com/magazine/content/05_31 /b3945401.htm.
8. J. M. Hudson, J. Christensen, W. A. Kellogg, and T. Erickson, "I'd Be Overwhelmed, but It's Just One More Thing to Do: Availability and Interruption in Research Management," Proceedings of the SIGCHI Conference on Human Factors in Computing Systems: Changing our World, Changing Ourselves, ACM Press, New York (2002), pp. 97-104.
9. J. Richards and J. Christensen, "People in Our Software," ACM Queue 1, No. 10, 80-86 (2005).
10. J. Christensen, J. Sussman, S. Levy, W. E. Bennett, T. V. Wolf, and W. A. Kellogg, "Too Much Information," ACM Queue 4, No. 6, 50-57 (2006).