Comparison of customer balking and reneging behavior to queueing theory predictions: An experimental study

Computers and Operations Research

Volumn 35, Issue 8, 2008, Pages 2537-2548

  Pazgal, Amit I ^a   Radas, Sonja ^b  

^a RICE UNIVERSITY   (United States)

^b INSTITUTE OF ECONOMICS   (Croatia)

Author keywords

Decision making; Services marketing

Indexed keywords

BENCHMARKING; DECISION MAKING; OPERATIONS RESEARCH;

RISK AVERSION; SERVICES MARKETING;

QUEUEING THEORY;

EID: 36849058151     PISSN: 03050548     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.cor.2006.12.027     Document Type: Article

References (12)

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