Too much of a good thing? quality as an impediment to innovation

California Management Review

Volumn 50, Issue 1, 2007, Pages

  Cole, Robert E ^a   Matsumiya, Tsuyoshi ^b  

^a UNIVERSITY OF CALIFORNIA   (United States)

^b DOSHISHA UNIVERSITY   (Japan)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 36749089939     PISSN: 00081256     EISSN: None     Source Type: Journal    
DOI: 10.2307/41166417     Document Type: Review

References (47)

1. Noriaki Kano, "TQC as Total Quality Creation," International Conference on Quality Control 1987, Tokyo, Nihon Kagaku Gijutsu Renmei, 1987.
2. J.M. Juran, Juran's Quality Control Handbook, fourth edition (New York, NY: McGraw-Hill, 1988).
3. American Society of Quality, Proceedings of the World Conference on Quality and Improvement, Orlando, FL, April 30-May 2, 2007.
4. Jan Fagerberg, David Mowery, and Richard Nelson, The Oxford Handbook of Innovation (New York, NY: Oxford University Press, 2005).
5. See, for example, Sim Sitkin, Kathleen Sutcliffe, and Ronald Schroeder, "Distinguishing Control From Learning in Total Quality Management: A Contingency Perspective," Academy of Management Review, 19/3 (July 1994): 537-564; M.J. Benner and M. Tushman, "Process Management and Technological Innovation: A Longitudinal Study of the Photography and Paint Industries," Administrative Science Quarterly, 47/4 (December 2002): 676-706.
6. See, for example, Paul Adler, Barbara Goldoftas, and David Levin, "Flexibility versus Efficiency? A Case Study of Model Changeovers in the Toyota Production System," Organization Science, 10/1 (January/February 1999): 43-68; Eitan Naveh and Miriam Erez, "Innovation and Attention to Detail in the Quality Improvement Paradigm," Management Science, 50/11 (November 2004): 1576-1586.
7. Sitkin, Sutcliffe, and Schroeder, op. cit.
8. Benner and Tushman, op. cit.
9. Brian Hindo, "At 3M, A Struggle Between Efficiency and Creativity," Business Week, June 11, 2007, .
10. Takashi Yunogami, "Technology Management and Competitiveness in the Japanese Semiconductor Industry," in D. Hugh Whittaker and Robert E. Cole, eds., Recovering from Success, Innovation and Technology Management in Japan (Oxford: Oxford University Press, 2006); Hiroyuki Chuma and T. Hashimoto, "Nihon wa Naze DRAM de Sekai ni Yabureta no ka sono Haiin no Konkan wo Kenshou sum (I) [Japan Looks into the Basic Reasons Why They Lost the World Wide Competition with DRAM (1)]," Nikkei Microdevices (March 2007a), pp. 41-4; Hiroyuki Chuma and T. Hashimoto, "Nihon wa Naze DRAM de Sekai ni Yabureta no ka sono Haiin no Konkan wo Kenshou sum (2) [Japan Looks into the Basic Reasons Why They Lost the World Wide Competition with DRAM (2)]," Nikkei Microdevices (April 2007b), pp. 43-50.
11. Chuma and Hashimoto (2007a), op. cit., p. 43.
12. Robert E. Cole, Managing Quality Fads (New York, NY: Oxford University Press, 1999), p. 51.
13. Yunogami, op. cit., p. 80.
14. Chuma and Hashimoto (2007a), op. cit., p. 43-44.
15. Chuma and Hashimoto (2007b), op. cit., p. 44-45.
16. Communication from Prof. David Hodges, former Co-Director of The Competitive Semiconductor Manufacturing Program, August 9, 2007.
17. Chuma and Hashimoto (2007a, 2007b), op. cit.
18. Cf., Veblen's "trained incapacity" and March's "competence trap."
19. Robert E. Cole, "The Telecommunication Industry: A Turnaround in Japan Global Presence," in D. Hugh Whittaker and Robert E. Cole, eds., Recovering From Success: Innovation and Technology Management in Japan (Oxford: Oxford University Press, 2006).
20. John Naughton, A Brief History of the Future (Woodstock, NY: Overlook Press, 1999), p. 117.
21. Ibid., p. 100-107.
22. Cf., .
23. Ronald Dore, Taking Japan Seriously (Stanford, CA: Stanford University Press, 1987), pp. 173-192.
24. Cf., Annabelle Gawer and Michael Cusumano, Platform Leadership (Boston, MA: Harvard Business School Press, 2002), pp. 175-178.
25. Interview with Prof. Kaneda Shigeo, College of Engineering, Doshisha University, November 13, 2006.
26. Clayton Christensen, The Innovator's Dilemma (Boston, MA: Harvard Business School Press, 1997).
27. Clayton Christensen, Innovation and the General Manager (Boston, MA: Irwin McGraw-Hill, 1999), p. 43.
28. Edwin Mansfield, "Industrial Innovation in Japan and the United States," Science, 241 (September 30, 1988): 1769-1774, at p. 1771.
29. .
30. Cf., Christensen (1999), op. cit., pp. 96-99.
31. Kaoru Ishikawa, Introduction to Quality Control (Tokyo: 3a Corporation, 1990), p. 15.
32. Nikkei Computer," Chijimu Koukyou Sodatanu Wakete NTT DATA no 'Naiyuu Gaikan'" [NTT DATA troubled both at home and abroad by shrinking public and unsatisfactory development of younger employees], August 22, 2005, pp. 42-45.
33. Michael Tushman, Philip Anderson, and Charles O'Reilly, "Technology Cycles, Innovation Streams, and Ambidextrous Organizations: Organization Renewal Through Innovation Streams and Strategic Change," in Michael Tushman and Philip Anderson, eds., Managing Strategic Innovation and Change (New York, NY: Oxford University Press, 1997); Linda Argote, Organizational Learning (Norwell, MA: Springer Publishers, 2005).
34. James March, "Exploration and Exploitation in Organizational Learning," Organization Science, 2/1 (February 1991): 71-87.
35. "Daihatsu Makes Safety Affordable," The Nikkei Weekly, May 14, 2007, p. 13.
36. J. Daly, "For Beta or Worse," Forbes ASAP, December 5, 1994, p. 37.
37. Juliet Chung, "For Some Beta Testers, Its About Buzz, Not Bugs," New York Times, July 24, 2004.
38. James Utterback, Mastering the Dynamics of Innovation (Boston, MA: Harvard Business School Press, 1994), pp. 92-102.
39. Geoffrey Moore, Crossing the Chasm (New York, NY: Harper, 1991).
40. Hitoshi Kume, "Business Loss and Quality Management," Quality Progress, 21 (July 1988): 40-43.
41. Christensen (1999), op. cit., pp. 96-99.
42. Marilyn Chase, "Price War Between Gene-Scanners Could Spur Research," Wall Street Journal, December 21, 2006, p. B1.
43. Steven Levy, The Perfect Thing (New York, NY: Simon and Shuster, 2006), pp. 105-106.
44. Matt Richtel, "Xbox 360 Out of Order? For Loyalists, No Worries," The New York Times, August 13, 2007, pp. C1, C7.
45. Nick Wingfield, "When iPods Die," New York Times, December 6, 2006, p. D1.
46. Ibid.
47. David Apgar, Risk Intelligence (Boston, MA: Harvard Business School Press, 2006).