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Communications of the ACM

Volumn 46, Issue 12, 2003, Pages 337-344

Using insurance to create trust on the internet

(6) Tang, Fang Fang a Thom, Marcel G b Wang, Liang Toon c Tan, Joai Ching d Chow, Wai Yee d Tang, Xiaoyun d

a CHINESE UNIVERSITY OF HONG KONG (Hong Kong)

b UNIVERSITY OF ST GALLEN (Switzerland)

c Scans Associates Pte Ltd (Singapore)

d NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 36649027547 PISSN: 00010782 EISSN: 15577317 Source Type: Journal
DOI: 10.1145/953460.953519 Document Type: Article

Times cited : (9)

References (12)

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- Bhatnagar, B., Mistra, S., and Rao, H.R. On risk, convenience, and Internet shopping behavior. Commun. ACM 43, 11 (Nov. 2000), 98-105.
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- Bhatnagar, B.¹ Mistra, S.² Rao, H.R.³

2
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- Trust online
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- Friedman, B., Kahn, RH. Jr., and Howe, D. C. Trust online. Commun. ACM 43, 12 (Dec. 2000), 34-40.
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- Friedman, B.¹ Kahn ., R.H.² Howe, D.C.³

3
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- The Free Press, New York
- Fukuyama, F. Trust: The Social Virtues and the Creation of Prosperity. The Free Press, New York, 1995.
- (1995) Trust: the Social Virtues and the Creation of Prosperity
- Fukuyama, F.¹

4
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- Security implications of electronic commerce: A survey of consumers and businesses
- Furnell, S.M. and Karweni, T Security implications of electronic commerce: A survey of consumers and businesses. Internet Research: Electronic Networking Applications and Policy 9 (1999), 372-382.
- (1999) Internet Research: Electronic Networking Applications and Policy , vol.9 , pp. 372-382
- Furnell, S.M.¹ Karweni, T.²

5
- 0034413987
- E-commerce: The role of familiarity and trust
- Dec.
- Gefen, D. E-commerce: The role of familiarity and trust. Omega 28, 6 (Dec. 2000), 725-737.
- (2000) Omega , vol.28 , Issue.6 , pp. 725-737
- Gefen, D.¹

6
- 0041540817
- Building consumer trust online: How merchants can win back lost consumer trust in the interests of e-commerce sales
- Apr.
- Hoffman, D.L., Novak, T.P., and Peralta, M. Building consumer trust online: How merchants can win back lost consumer trust in the interests of e-commerce sales. Commun. ACM 42, 4 (Apr. 1999), 80-85.
- (1999) Commun. ACM , vol.4 , Issue.42 , pp. 80-85
- Hoffman, D.L.¹ Novak, T.P.² Peralta, M.³

7
- 0345014259
- E-loyalty: Your secret weapon on the web
- Jul.-Aug.
- Reichheld, F.F., and Schefter, P. E-loyalty: Your secret weapon on the Web. Harvard Business Review (Jul.-Aug. 2000), 105-113.
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- Reichheld, F.F.¹ Schefter, P.²

8
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- Loyalty-based management
- Mar.-Apr.
- Reichheld, F.F. Loyalty-based Management. Harvard Business Review (Mar.-Apr. 1993), 64-73.
- (1993) Harvard Business Review , pp. 64-73
- Reichheld, F.F.¹

9
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- Trusting technology
- Dec.
- Rosenbloom, A. Trusting technology. Commun. ACM 43, 12 (Dec. 2000), 31-32.
- (2000) Commun. ACM , vol.43 , Issue.12 , pp. 31-32
- Rosenbloom, A.¹

10
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- Building firm trust online
- Dec.
- Schoder, D., and Yin, P.-L. Building firm trust online. Commun. ACM 43, 12 (Dec. 2000), 73-79.
- (2000) Commun. ACM , vol.43 , Issue.12 , pp. 73-79
- Schoder, D.¹ Yin, P.-L.²

11
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- Broadband market in South Korea: What is behind its rapid development?
- Jun.
- Tang, F.-F. Broadband market in South Korea: What is behind its rapid development? Web Journal of Chinese Management 5, 2 (Jun. 2002).
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- Tang, F.-F.¹

12
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- The Boston Consulting Group, Mar.
- The Boston Consulting Group, eTrust Internet Privacy Study, Mar. 12, 1997.
- (1997) ETrust Internet Privacy Study , vol.12

* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.