Out-of-hours demand for GP care and emergency services: Patients' choices and referrals by general practitioners and ambulance services

BMC Family Practice

Volumn 8, Issue , 2007, Pages

  Moll Van Charante, Eric P ^a   Van Steenwijk Opdam, Pauline C E ^b   Bindels, Patrick J E ^a  

^a UNIVERSITY OF AMSTERDAM   (Netherlands)

^b Primary Health Care Group Almere   (Netherlands)

Author keywords

[No Author keywords available]

Indexed keywords

ADOLESCENT; ADULT; AGED; AMBULANCE; ARTICLE; CHILD; CONTROLLED STUDY; EMERGENCY HEALTH SERVICE; FEMALE; FRACTURE; GENERAL PRACTITIONER; HEALTH CARE NEED; HOSPITAL ADMISSION; HUMAN; INFORMATION PROCESSING; INJURY; MALE; PATIENT REFERRAL; PROSPECTIVE STUDY; CLINICAL PRACTICE; CROSSOVER PROCEDURE; DECISION MAKING; GENERAL PRACTICE; HEALTH CARE DELIVERY; HEALTH SERVICE; INFANT; MIDDLE AGED; NETHERLANDS; PATIENT SATISFACTION; PRESCHOOL CHILD; STATISTICS; UTILIZATION REVIEW;

ADOLESCENT; ADULT; AFTER-HOURS CARE; AGED; AMBULANCES; CHILD; CHILD, PRESCHOOL; CHOICE BEHAVIOR; CROSS-OVER STUDIES; EMERGENCY SERVICE, HOSPITAL; FAMILY PRACTICE; FEMALE; HEALTH SERVICES NEEDS AND DEMAND; HUMANS; INFANT; MALE; MIDDLE AGED; NETHERLANDS; PATIENT SATISFACTION; PHYSICIAN'S PRACTICE PATTERNS; REFERRAL AND CONSULTATION;

EID: 36348936011     PISSN: None     EISSN: 14712296     Source Type: Journal    
DOI: 10.1186/1471-2296-8-46     Document Type: Article

References (36)

1. Primary medical care outside normal working hours: review of published work. L Hallam, BMJ 1994 308 249 253 8111262
2. Out of hours service: the Danish solution examined. F Olesen JV Jolleys, BMJ 1994 309 1624 1626 7819945
3. Use of out of hours services: a comparison between two organisations. CJ van Uden RA Winkens GJ Wesseling HF Crebolder CP van Schayck, Emerg Med J 2003 20 184 187 10.1136/emj.20.2.184 12642541
4. Randomised controlled trial of general practitioner versus usual medical care in an urban accident and emergency department: process, outcome, and comparative cost. AW Murphy G Bury PK Plunkett D Gibney M Smith E Mullan Z Johnson, BMJ 1996 312 1135 1142 8620132
5. Primary care in the accident and emergency department: II. Comparison of general practitioners and hospital doctors. J Dale J Green F Reid E Glucksman R Higgs, BMJ 1995 311 427 430 7640592
6. Out of hours primary care. L Hallam, BMJ 1997 314 157 158 9022418
7. Provision of first contact care out of hours in four urban areas in England. BT Williams RA Dixon JP Nicholl, Br Med J (Clin Res Ed) 1985 291 1689 1692 3935247
8. The use of out of hours health services: a cross sectional survey. C Brogan D Pickard A Gray S Fairman A Hill, BMJ 1998 316 524 527 9501716
9. What problems do patients present with outside normal general practice surgery hours? A prospective study of the use of general practice and accident and emergency services. AJ Avery L Groom D Boot S Earwicker R Carlisle, J Public Health Med 1999 21 88 94 10.1093/pubmed/21.1.88 10321866
10. Relation of out of hours activity by general practice and accident and emergency services with deprivation in Nottingham: longitudinal survey. R Carlisle LM Groom AJ Avery D Boot S Earwicker, BMJ 1998 316 520 523 9501715
11. Patients either contacting a general practice cooperative or accident and emergency department out of hours: a comparison. P Giesen E Franssen H Mokkink BW van den VA van R Grol, Emerg Med J 2006 23 731 734 10.1136/emj.2005.032359 16921097
12. Nurse telephone triage in out-of-hours GP practice: determinants of independent advice and return consultation. EP Moll van Charante G ter Riet S Drost L van der Linden NS Klazinga PJ Bindels, BMC Fam Pract 2006 7 74 17163984 10.1186/1471-2296-7-74
13. ICPC-2. International Classification of Primary Care Oxford, Oxford University Press 1998
14. Demand for and supply of out of hours care from general practitioners in England and Scotland: observational study based on routinely collected data. C Salisbury M Trivella S Bruster, BMJ 2000 320 618 621 10698882 10.1136/bmj.320.7235.618
15. Temporal and demographic variations in attendance at accident and emergency departments. A Downing R Wilson, Emerg Med J 2002 19 531 535 10.1136/emj.19.6.531 12421778
16. Out-of-hours service in Denmark: the effect of a structural change. BL Hansen A Munck, Br J Gen Pract 1998 48 1497 1499 10024709
17. The demand for out-of-hours care from GPs: a review. C Salisbury, Fam Pract 2000 17 340 347 10.1093/fampra/17.4.340 10934185
18. Where have all the back pains gone? Changes in the reasons for requiring out-of-hours medical care from a centralized primary care centre after changing to a list system. AT Vehvilainen JK Takala, Fam Pract 1996 13 373 376 10.1093/fampra/13.4.373 8872095
19. The use and overlap of AED and general practice services by patients registered at two inner London general practices. S Hull IR Jones K Moser J Fisher, Br J Gen Pract 1998 48 1575 1579 9830182
20. The effect of an out-of-hours reform on attendance at casualty wards. The Danish example. P Vedsted MB Christensen, Scand J Prim Health Care 2001 19 95 98 10.1080/028134301750235303 11482421
21. Profiles of General Practice in Europe. An international study on variation in the task of general practitioners (thesis). WG Boerma, Maastricht; Maastricht University 2003
22. Service profiles of general practitioners in Europe. European GP Task Profile Study. WG Boerma J Van der Zee DM Fleming, Br J Gen Pract 1997 47 481 486 9302786
23. Health spending and outcomes: trends in OECD countries, 1960-1998. GF Anderson J Hurst PS Hussey M Jee-Hughes, Health Aff (Millwood ) 2000 19 150 157 10.1377/hlthaff.19.3.150 10812793
24. Self-referral in a gatekeeping system: patients' reasons for skipping the general-practitioner. I Kulu-Glasgow D Delnoij D de Bakker, Health Policy 1998 45 221 238 10.1016/S0168-8510(98)00045-1 10338953
25. Emergency medicine. DM Fatovich, BMJ 2002 324 958 962 11964343 10.1136/bmj.324.7343.958
26. Overcrowding in emergency departments: increased demand and decreased capacity. RW Derlet, Ann Emerg Med 2002 39 430 432 10.1067/mem.2002.122707 11919530
27. 'Inappropriate' attenders at accident and emergency departments I: definition, incidence and reasons for attendance. AW Murphy, Fam Pract 1998 15 23 32 10.1093/fampra/15.1.23 9527294
28. New Zealand health professionals do not agree about what defines appropriate attendance at an emergency department. S Richardson M Ardagh P Hider, N Z Med J 2006 119 U1933 16633392
29. Accident and Emergency Department: self-referrals and patients referred by the GP [in Dutch]. AAW van Geloven JSK Luitse MP Simons H Obertop, Huisarts Wet 2000 43 516 517
30. General practice and accident and emergency department care: does the patient know best? JS Nguyen-Van-Tam DM Baker, BMJ 1992 305 157 158 1515831
31. Frequent attenders to an emergency department: a study of primary health care use, medical profile, and psychosocial characteristics. M Byrne AW Murphy PK Plunkett HM McGee A Murray G Bury, Ann Emerg Med 2003 41 309 318 10.1067/mem.2003.68 12605196
32. Study of choice between accident and emergency departments and general practice centres for out of hours primary care problems. SF Rajpar MA Smith MW Cooke, J Accid Emerg Med 2000 17 18 21 10658985
33. Self referral to accident and emergency department: patients' perceptions. S Singh, BMJ 1988 297 1179 1180 3144340
34. Safety of telephone consultation for "non-serious" emergency ambulance service patients. J Dale S Williams T Foster J Higgins H Snooks R Crouch C Hartley-Sharpe E Glucksman S George, Qual Saf Health Care 2004 13 363 373 10.1136/qshc.2003.008003 15465940
35. Cost effectiveness of treating primary care patients in accident and emergency: a comparison between general practitioners, senior house officers, and registrars. J Dale H Lang JA Roberts J Green E Glucksman, BMJ 1996 312 1340 1344 8646050
36. Out-of-hours primary care. Implications of organisation on costs. CJ van Uden AJ Ament GB Voss G Wesseling RA Winkens OC van Schayck HF Crebolder, BMC Fam Pract 2006 7 29 16674814 10.1186/1471-2296-7-29