Consumer satisfaction with inpatient psychiatric treatment among persons with severe mental illness

Community Mental Health Journal

Volumn 43, Issue 6, 2007, Pages 551-564

  Hackman, Ann ^a   Brown, Clayton ^a   Yang, Ye ^a   Goldberg, Richard ^a   Kreyenbuhl, Julie ^a   Lucksted, Alicia ^a   Wohlheiter, Karen ^a   Dixon, Lisa ^a  

^a UNIVERSITY OF MARYLAND SCHOOL OF MEDICINE   (United States)

Author keywords

Consumer satisfaction; Inpatient quality of care; Staff teaching effort

Indexed keywords

ADULT; ARTICLE; CLINICAL FEATURE; CONSUMER; CONTROLLED STUDY; DEMOGRAPHY; DISEASE SEVERITY; HEALTH CARE DELIVERY; HEALTH CARE PERSONNEL; HEALTH CARE QUALITY; HEALTH PROGRAM; HOSPITAL CARE; HOSPITAL PATIENT; HUMAN; MAJOR CLINICAL STUDY; MENTAL DISEASE; MOOD DISORDER; OUTCOME ASSESSMENT; OUTPATIENT CARE; PATIENT CARE; PSYCHOSIS; RATING SCALE; SELF REPORT; SUBSTANCE ABUSE;

BRIEF PSYCHIATRIC RATING SCALE; COMMUNITY MENTAL HEALTH SERVICES; COMORBIDITY; CONSUMER SATISFACTION; DIAGNOSIS, DUAL (PSYCHIATRY); FEMALE; HEALTH STATUS; HOSPITALIZATION; HOSPITALS, VETERANS; HUMANS; MALE; MARYLAND; MEDICAL STAFF, HOSPITAL; MENTAL DISORDERS; MIDDLE AGED; PATIENT COMPLIANCE; PATIENT EDUCATION AS TOPIC; PSYCHOTIC DISORDERS; PSYCHOTROPIC DRUGS; QUALITY OF HEALTH CARE; SCHIZOPHRENIA; SUBSTANCE-RELATED DISORDERS;

EID: 36148984958     PISSN: 00103853     EISSN: None     Source Type: Journal    
DOI: 10.1007/s10597-007-9098-3     Document Type: Article

References (23)

1. Benjamini, Y., & Hochberg, Y. (1995). Controlling the false discovery rate: a practical and powerful approach to multiple testing. Journal of the Royal Statistical Society, Series B, 57, 289-300
2. Centers for Disease Control and Prevention (2005). The National Health and Nutrition Examination Survey (NHANES). Hyattsville, MD: U.S. Department of Health and Human Services
3. Donabedian, A. (1966). Evaluating the quality of medical care. Milbank Memorial Fund Quarterly, 44 Suppl, 166-206
4. Druss, B. G., Rosenheck, R. A., & Stolar, M. (1999) Patient satisfaction and administrative measures as indicators of the quality of mental health care. Psychiatric Services, 50, 1053-1058
5. Ewing, J. A. (1984). Detecting alcoholism. The CAGE questionnaire. JAMA, 252, 1905-1907
6. Gillespie, R., Williams, E., & Gillespie, C. (2005). Hospitalized African American mental health consumers: some antecedents to service satisfaction and intent to comply with aftercare. American Journal of Orthopsychiatry, 75, 254-261
7. Hansson, L. (1989). Patient satisfaction with in-hospital psychiatyric care. A study of a 1-year population of patients hospitalized in a sectorized care organization. European Archives of Psychiatry and Neurological Sciences, 239, 92-100
8. Hoff, R. A., Rosenheck, R. A., Meterko, M, & Wilson, N. J. (1999). Mental illness as a predictor of satisfaction with inpatient care at veteran affairs hospitals. Psychiatric Services, 50, 680-685
9. Holcomb, W. R., Parker, J. C., & Leong, G. (1997). Outcomes of inpatients treated on a VA psychiatric unit and a substance abuse treatment unit. Psychiatric Services, 48, 699-704
10. Holcomb, W. R., Parker, J. C., Leong, G. B., Thiele, J., & Higdon, J. (1998). Customer satisfaction and self-reported treatment outcomes among psychiatric inpatients. Psychiatric Services, 49, 929-934
11. Howard, P. B., El-Mallakh, P., Rayens, M. K., & Clark, J. J. (2003). Consumer perspectives on quality of inpatient mental health services. Archives of Psychiatric Nursing, 17, 205-217
12. Kestrup, A., Lund, K., Lauritsen, B., & Bech, P. (1993). Satisfaction with care reported by psychiatric inpatients. Relationship to diagnosis and medical treatment. Acta Psychiatrica Scandanavia, 87, 374-379
13. Leavey, G., King, M., Cole, E., Hoar, A., & Johnson-Sabine, E. (1997). First-onset psychotic illness: patients and relatives' satisfaction with services. British Journal of Psychiatry, 170, 53-57
14. Lehman, A. F., Steinwachs, D. M., Buchanan, R., et al. (1998). Translating research into practice: the Schizophrenia Patients Outcomes Research Team (PORT) treatment recommendations. Schizophrenia Bulletin, 24, 1-9
15. Mechanic, D., McAlpine, D. D., & Olfson, M. (1998). Changing patterns of psychiatric inpatient care in the United States, 1988-1994. Archives of General Psychiatry, 55, 785-791
16. Murray-Swank, A., Glynn, S., Cohen, A., Sherman, M., Medoff, D., Fang, L., & Drapalski, A. (2007). Family contact, experience of family relationships, and views about family involvement in treatment among VA consumers with Serious Mental Illness. Journal of Rehabilitation Research and Development, provisionally accepted
17. Phillips, K., & Rosenblatt, A. (1992). Speaking in tongues: integrating economics and psychology into health and mental health outcomes research. Medical Care Review, 49, 191-231
18. Prince, J. D. (2005). Family involvement and satisfaction with community mental health care of individuals with schizophrenia. Community Mental Health Journal, 41, 419-430
19. Prince, J. D. (2006). Determinants of care satisfaction in inpatients with schizophrenia. Community Mental Health Journal, 42, 189-196
20. Rahmqvist, M. (2001). Patient satisfaction in relation to age, health status and other background factors: a model for comparisons of care units. International Journal for Quality in Health Care, 13, 385-390
21. Rosenheck, R. A., Wilson, N. J., & Meterko M. (1997). Consumer satisfaction with inpatient mental health treatment: influence of patient and hospital factors. Psychiatric Services, 48, 1553-1156
22. Sowers W. (2005). Quality Management Committee of the American Association of Community Psychiatrists. Transforming systems of care: the American Association of Community Psychiatrists. Community Mental Health Journal, 41, 757-774
23. Thompson, K., Kulkarni, J., & Sergejew, A. A. (2000). Reliability and validity of a new Medication Adherence Rating Scale (MARS) for the psychoses. Schizophrenia Research, 42, 241-247