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Volumn 28, Issue , 2004, Pages 17-53

Excellent Libraries: A Quality Assurance Perspective

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Indexed keywords


EID: 36148953321     PISSN: 00652830     EISSN: None     Source Type: Book Series    
DOI: 10.1016/S0065-2830(04)28002-3     Document Type: Review
Times cited : (9)

References (25)
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    • Australian Business Excellence Framework (2003). Standards Australia International, Sydney.
  • 3
    • 0002086304 scopus 로고
    • Looking inside for competitive advantage
    • J.B. Barney Looking inside for competitive advantage Academy of Management 9 1995 49 61
    • (1995) Academy of Management , vol.9 , pp. 49-61
    • Barney, J.B.1
  • 4
    • 85120187244 scopus 로고
    • M. Broadbent H. Lofgren Priorities Performance and Benefits: An Exploratory Study of Library and Information Units 1991 Centre for International Research on Communication and Information Technologies & Australian Council of Libraries and Information Services Melbourne
    • (1991)
    • Broadbent, M.1    Lofgren, H.2
  • 5
    • 85120190995 scopus 로고    scopus 로고
    • Carnegie, G. D., and West, B. P. (2003). Placing monetary values on public repositories of knowledge: why, when, how and so what? Paper presented at the Council of Australian University Librarian Seminar , Cairns, Australia.
  • 6
    • 85120233277 scopus 로고    scopus 로고
    • R. Crosling Using the Australian Business Excellence Framework to Achieve Organizational Excellence 2003 Standards Australia International Sydney
    • (2003)
    • Crosling, R.1
  • 7
    • 26444439965 scopus 로고    scopus 로고
    • Does performance measurement improve organizational effectiveness? A postmodern analysis
    • R. Cullen Does performance measurement improve organizational effectiveness? A postmodern analysis Performance Measurement and Metrics 1 1999 9 30
    • (1999) Performance Measurement and Metrics , vol.1 , pp. 9-30
    • Cullen, R.1
  • 8
    • 85120193255 scopus 로고
    • P. Dawson G. Palmer Quality Management: The Theory and Practice of Implementing Change 1995 Longman Melbourne
    • (1995)
    • Dawson, P.1    Palmer, G.2
  • 10
    • 85120184210 scopus 로고    scopus 로고
    • P. Hernon J.R. Whitman Delivering Satisfaction and Service Quality: A Customer-Based Approach for Libraries 2001 American Library Association Chicago, IL
    • (2001)
    • Hernon, P.1    Whitman, J.R.2
  • 11
    • 0032623046 scopus 로고    scopus 로고
    • Service quality and customer satisfaction: an assessment and future directions
    • P. Hernon D. Nitecki E. Altman Service quality and customer satisfaction: an assessment and future directions Journal of Academic Librarianship 25 1999 9 17
    • (1999) Journal of Academic Librarianship , vol.25 , pp. 9-17
    • Hernon, P.1    Nitecki, D.2    Altman, E.3
  • 13
    • 85120218049 scopus 로고    scopus 로고
    • G. Johnson K. Scholes Exploring Corporate Strategy: Text and Cases 6th ed. 2002 Financial Times/Prentice Hall New York
    • (2002)
    • Johnson, G.1    Scholes, K.2
  • 14
    • 11144324580 scopus 로고    scopus 로고
    • Culture of assessment as a catalyst for organizational culture in libraries
    • A. Lakos Culture of assessment as a catalyst for organizational culture in libraries J. Stein M. Kyrillidou D. Davis Meaningful Measures for Emerging Realities: Proceedings of the 4th Northumbria International Conference on performance Measurement in Libraries and Information Services 2001 Association of Research Libraries Washington, DC 311 319
    • (2001) , pp. 311-319
    • Lakos, A.1
  • 15
    • 85120188856 scopus 로고    scopus 로고
    • McGregor, F. (1991). Managing organizational change: an action research case study. In Proceedings of the 1st World Congress on Action Research and Process Management . Acorn Publications, Brisbane.
  • 16
    • 85011184058 scopus 로고    scopus 로고
    • Quality assessment—combating complacency
    • F. McGregor Quality assessment—combating complacency Australian Library Journal 46 1997 82 92
    • (1997) Australian Library Journal , vol.46 , pp. 82-92
    • McGregor, F.1
  • 17
    • 85120186893 scopus 로고    scopus 로고
    • McGregor, F. (2000). Performance measures, benchmarking and value. In ALIA 2000 Capitalising on Knowledge the Information Profession in the 21st Century: Proceedings . ALIA, Canberra, [online] Available URL: http://conferences.alia.org.au/alia2000/proceedings/felicity.mcgregor.html [accessed 26/2/04].
  • 18
    • 85120192638 scopus 로고    scopus 로고
    • McGregor, F. (2001). Inside, outside and upside down. Paper presented at the International Business Excellence Summit , 25–27 March. Sydney Convention and Exhibition Centre, Darling Harbour.
  • 19
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    • McGregor, F. (2003). Benchmarking with the best. Paper presented at the 5th Northumbria International Conference on Performance Measurement in Libraries and Information Services , Durham, England.
  • 21
    • 0009116479 scopus 로고    scopus 로고
    • Adapting service quality concepts to academic libraries
    • B. Quinn Adapting service quality concepts to academic libraries Journal of Academic Librarianship 23 1997 359 369
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    • Quinn, B.1
  • 22
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    • Are students customers? The metaphoric mismatch between management and education
    • R. Schwartzman Are students customers? The metaphoric mismatch between management and education Education 116 1995 215 220
    • (1995) Education , vol.116 , pp. 215-220
    • Schwartzman, R.1
  • 23
    • 84950433752 scopus 로고
    • Total quality management: its application in North American research libraries
    • T.W. Shaughnessy Total quality management: its application in North American research libraries AARL Australian Academic and Research Libraries 26 1995 1 5
    • (1995) AARL Australian Academic and Research Libraries , vol.26 , pp. 1-5
    • Shaughnessy, T.W.1
  • 25
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    • University of Wollongong Library (2000). Submission Award Level . Unpublished.


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.