A control system designed to address the intangible nature of service risks

2006 IEEE International Conference on Service Operations and Logistics, and Informatics, SOLI 2006

Volumn , Issue , 2006, Pages 90-95

  Dubosson, Magali ^a,b,c   Fragnière, Emmanuel ^b,d   Milliet, Bernard ^e  

^a IEEE   (Switzerland)

^b Haute Ecole de Gestion HEG de Genève   (Switzerland)

^c ESSEC BUSINESS SCHOOL   (France)

^d UNIVERSITY OF BATH   (United Kingdom)

^e Swiss Federal Banking Commission   (Switzerland)

Author keywords

Chain of risks; Internal control systems; Operational risk management; Perceived risk

Indexed keywords

CHAIN OF RISKS; INTERNAL CONTROL SYSTEMS; OPERATIONAL RISK MANAGEMENT; PERCEIVED RISK;

CONTROL SYSTEMS; INFORMATION SYSTEMS; RESOURCE ALLOCATION; RISKS;

RISK MANAGEMENT;

EID: 36049035952     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/SOLI.2006.235065     Document Type: Conference Paper

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