Rapid-cycle process reduces patient call bell use, improves patient satisfaction, and anticipates patient's needs

Journal of Nursing Administration

Volumn 37, Issue 11, 2007, Pages 480-482

  Torres, Susan M ^a,b  

^a Lee Memorial Health System   (United States)

^b Ann May Center for Nursing   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; HEALTH CARE QUALITY; HOSPITAL MANAGEMENT; HUMAN; METHODOLOGY; NEEDS ASSESSMENT; NURSE ATTITUDE; NURSING ASSESSMENT; NURSING CARE; ORGANIZATION; ORGANIZATION AND MANAGEMENT; PATIENT SATISFACTION;

EFFICIENCY, ORGANIZATIONAL; HOSPITAL COMMUNICATION SYSTEMS; HUMANS; NEEDS ASSESSMENT; NURSE'S ROLE; NURSING ASSESSMENT; NURSING CARE; ORGANIZATIONAL INNOVATION; PATIENT SATISFACTION; QUALITY ASSURANCE, HEALTH CARE;

EID: 35748935525     PISSN: 00020443     EISSN: None     Source Type: Journal    
DOI: 10.1097/01.NNA.0000295609.94699.76     Document Type: Article

References (5)

1. Thompson G, Sunol R. Expectations as determinants of patient satisfaction: concepts, theory and evidence. Int J Qual Health Care. 1995;7(2):127-141.
2. Schmidt L. Patient's perceptions of nursing care in the hospital setting. J Adv Nurs. 2003;44(4):393-399.
3. Van Handel K, Krug B. Prevalence and nature of call light requests on an orthopaedic unit. Orthop Nurs. 1994;13(1):13-20.
4. Studor Q. It's patient perception of care. 2005. http://www.studorgroup. com/dotCMS/knowledgeAssetDetail?inode=108935. Accessed January 16, 2006.
5. Meade CM, Bursell A, Ketelsen L. Effects of nursing rounds: on patient call light use, satisfaction, and safety. Am J Nurs. 2006;106(9):58-70.