Understanding the context for best practice facilities management from the client's perspective

Facilities

Volumn 25, Issue 13-14, 2007, Pages 479-492

  Atkin, Brian ^a   Björk, Bo Christer ^b  

^a ATKINS   (United Kingdom)

^b HANKEN SCHOOL OF ECONOMICS   (Finland)

Author keywords

Best practice; Customer satisfaction; Production management; Production processes

Indexed keywords

EID: 35549006384     PISSN: 02632772     EISSN: None     Source Type: Journal    
DOI: 10.1108/02632770710822580     Document Type: Article

References (11)

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3. Karhu, V. and Lahdenperä, P. (1999), “A formalised process model of current Finnish design and construction practice”, International Journal of Construction Information Technology, Vol. 7 No. 1, pp. 51-71.
4. Katranuschkov, P. (2006), “Process modelling, process management and collaboration – editorial”, Journal of Information Technology in Construction, Vol. 11, pp. 447-8, Special Issue on Process Modelling, Process Management and Collaboration.
5. Katranuschkov, P., Gehre, A., Scherer, R.J., Wix, J. and Liebich, T. (2004) in Beucke, K. (Ed.), “User requirements capture in distributed project environments: a process-centred approach”, Proceedings of the Xth International Conference on Computing in Civil and Building Engineering (ICCCBE-X), Weimar, Germany, 2-4 June, 12 pp.
6. Lundgren, B. (2002), “Model based business development – a case study of the communication of generic process models”, Licentiate Thesis, Stockholm: Royal Institute of Technology, Department of Infrastructure, Division of System Analysis.
7. Marca, D.A. and McGowan, C.L. (1998), SADT: Structural Analysis and Design Technique, McGraw-Hill, New York, NY.
8. NIST (1993), Integration Definition for Function Modelling, FIPS PUBS, Federal Information Processing Standards Publications, National Institute of Standards and Technology, Gaithersburg, MD.
9. Process Protocol (2001), web site of the Process Protocol Project, University of Salford, available at: www.processprotocol.com/.
10. Sanvido, V., Khayyal, S., Guvenis, M., Norton, K. and Hetrick, M. (1990), An Integrated Building Process Model. Technical Report No. 1, Computer Integrated Construction Research Program, Pennsylvania State University, Pittsburgh, PA.
11. Svensson, K. (1998), “Integrating facilities management information – a process and product model approach”, doctoral thesis, Department of Construction Management and Economics, Royal Institute of Technology, Stockholm.