The rise and fall of one unit's patient satisfaction scores.

Journal for healthcare quality : official publication of the National Association for Healthcare Quality

Volumn 29, Issue 5, 2007, Pages 4-10

  Kushell, Elliot ^a   Bowers, Norene ^a   Gillespie, Treena L ^a  

^a CALIFORNIA STATE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; COMMUNITY HOSPITAL; HEALTH CARE QUALITY; HEALTH SERVICES RESEARCH; HUMAN; PATIENT SATISFACTION; PERSONNEL MANAGEMENT; STANDARD; UNITED STATES;

CALIFORNIA; HOSPITALS, COMMUNITY; HUMANS; MANAGEMENT QUALITY CIRCLES; ORGANIZATIONAL CASE STUDIES; PATIENT SATISFACTION; QUALITY ASSURANCE, HEALTH CARE;

EID: 35448941205     PISSN: 10622551     EISSN: None     Source Type: Journal    
DOI: 10.1111/j.1945-1474.2007.tb00207.x     Document Type: Article

References (0)