The role of performance measurement in business process re-engineering

International Journal of Operations and Production Management

Volumn 20, Issue 12, 2000, Pages 1411-1426

  Kuwaiti, M E ^a   Kay, John M ^b  

^a Bahrain Defence Force   (Bahrain)

^b CRANFIELD UNIVERSITY   (United Kingdom)

Author keywords

BPR; Empowerment; Integration; Performance measurement; Strategy

Indexed keywords

EID: 3543109038     PISSN: 01443577     EISSN: None     Source Type: Journal    
DOI: 10.1108/01443570010353086     Document Type: Article

References (32)

1. Bavon, A. (1995), "Innovation in measurement performance systems", International Journal of Public Administration, February/March, Vol. 18 Nos 2/3, pp. 491-519.
2. Conger, J.A. and Kanungo, R.N. (1998), "The empowerment process: integrating theory and practice", Academy of Management Review Vol. 13, pp. 471-82.
3. Cooper, R. and Kaplan, R.S. (1988), "How cost accounting distorts product costs", Management Accounting, April, pp. 20-7.
4. Cronbach, L.I. and Meehl, P.E. (1955), "Construct validity in psychological tests", Psychological Bulletin, Vol. 52, pp. 281-302.
5. Davenport, T.H, and Short, J. (1990), "The new industrial engineering: information technology and business process redesign", Sloan Management Review, Summer, pp. 11-27.
6. Dixon, J.R., Nanni, A.J. Jr and Vollmann, T.E. (1990), "The new performance challenge", Richard D. Irwin, Homewood, IL.
7. (The) Economist Intelligence Unit with KPMG (1994), The New Look of Corporate Performance Measurement.
8. Galliers, R.D and Baker, B.S.H. (1995), "The contribution of socio-technical and soft OR concepts", Warwick Papers, Vol. 145.
9. Hammer, M. (1990), "Re-engineering work: don't automate, obliterate ', Harvard Business Review, July/August, pp. 104-12
10. Hammer, M. and Champy, J (1993), Re-engineering the Corporation: A Manifesto for Business Revolution, Nicholas Brealey, London.
11. Harrington, H.J. (1991), "Improving business processes", Total Quality Management, February, pp. 39-44.
12. Hayes, B. (1994), "How to measure empowerment", Quality Progress, February, Vol. 27 No. 2, pp. 41-6.
13. Kaplan, R.S. and Norton, D.P. (1996a), The Balanced Scorecard, Harvard Business School, Boston, MA.
14. Kaplan, R. and Norton, D. (1996b), "Using the balanced scorecard as a strategic management system", Harvard Business Review, January/February, pp. 75-85.
15. Kotter, J.P. (1978), Organisational Dynamics, Addison-Wesley Reading, MA.
16. Kotter, J. and Heskett, J.L. (1992), Corporate Culture and Performance, The Free Press, New York, NY, p. 16.
17. Maskell, B. (1991), Performance Measurement for World-class Manufacturing: A Model for American Companies, Productivity Press, Cambridge, MA
18. Miles, R.E., Coleman. H.J. Jr and Creed, W.E.D. (1995), "Keys to success in corporate redesign", California Management Review, Vol. 37 No. 3, Spring, pp. 128-45.
19. Morris, D and Brandon, J. (1993), Re-engineering Your Business, McGraw-Hill, New York, NY.
20. Morton, M.S. (Ed) (1991), The Corporation of the 1990s: Information Technology and Organisational Transformation, Oxford University Press, New York, NY and Oxford.
21. Pearson, J. and Skinnerm, C. (1993), "BPR financial service survey report", Bristol University Report.
22. Peppard, J. (1995), "Broadening vision of BPR: the imperative of strategic integration", Swp/11/95, p. 15
23. Plant, R. (1987), Managing Change and Making It Stick, Gower, Brookfield, VT.
24. Simon, R. (1995), Levers of Control, Harvard Business School, Boston, MA, p. 72.
25. Sink, D.S. and Tuttle, T.C. (1989), Planning and Measuring Your Organization of the Future, Industrial Engineering and Management Press, Norcross, GA.
26. Stonich, P.J. (1984), "The performance measurement and reward system: critical to strategic management ', Organization Dynamic, Winter, pp. 45-57.
27. Vitale, M., Mavrinac, S.C. and Hauser, M. (1994), "New process/financial scorecard: a strategic performance measurement system", Planning Review, Vol. 22 No. 4, July/August, pp. 12-16+.
28. Watkins, J., Skinner and Pearson (1993), "BPR: hype, hazard or heaven", Business Change and Re-engineering, Vol. 1 No. 2, pp. 41-52.
29. Watts, J. (1994), "The business change and re-engineering interview", Business Change and Re-engineering, Vol. 1 No. 4, pp. 5-9.
30. Wholey, J and Hatry, H. (1992), "The case for performance monitoring", Public Administration Review, Vol. 52 No. 6, pp. 604-10.
31. Williamson, A. (1994), "Business performance measurement", conference report, Cranfield Manufacturing Centre, November.
32. Womack, J (1994), "From lean production to the lean enterprise", Harvard Business Reviews, March/April, pp. 93-103.