An assessment model for quality performance control in residential construction

Journal of Construction Education

Volumn 4, Issue 3, 1999, Pages 332-340

  Torbica, Zeljko M ^a   Stroh, Robert C ^b  

^a FLORIDA INTERNATIONAL UNIVERSITY   (United States)

^b UNIVERSITY OF FLORIDA   (United States)

Author keywords

Customer satisfaction; Homebuilding; Quality improvement

Indexed keywords

EID: 3542995067     PISSN: 15228150     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Review

References (17)

1. Austin, N. and Peters, T. (1985). A Passion for Excellence. Warner Books, New York.
2. Brown, J. R. and Fern, E. F. (1981). "Goods vs. Service Marketing: A Divergent Perspective". In Donnelly, J. H. and George, W. R., Eds., Marketing of Services. America Marketing Association, Chicago, 205-212.
3. Burati, J. L. Jr., Farrington, J. J., and Ledbetter, W. B. (1992). "Causes of Quality Deviations in Design and Construction". Journal of Construction Engineering and Management. ASCE, 118(1), 34-49.
4. Davis, K., Ledbetter, W. B., and Burati, J. L. (1989). "Measuring Design and Construction Quality Costs". Journal of Construction Engineering and Management. ASCE, 115 (3), 385-400.
5. Eccles, R. G. and Pyburn, P. J. (1992, October). "Creating a Comprehensive System to Measure Performance". Management Accounting. 41-44.
6. ENR. (1995, February 1). "TQM is underutilized, according to poll". 14.
7. Garvin, D. A. (1984, May-June). "Product Quality: An Important Strategic Weapon". Business Horizons. 43-47.
8. Johnson, M. D. and Fornell, C. (1991). "A Framework for Comparing Customer Satisfaction Across Individuals and Product Categories". Journal of Economic Psychology. 12, 267-286.
9. Kelvin, F. C. and Lynch, R. L. (1992, April). "For Good Measure". CMA Magazine. 20-23.
10. Kenny, A. A. (1988, June). "A New Paradigm for Quality Assurance". Quality Progress. 30-32.
11. Miller, J. A. (1992, April). "The New Activity Performance Measures". CMA Magazine. 34.
12. NAHB. (1988). Customer Service For Home Builders. Washington, D.C.
13. Peterson, R. A. and Wilson,W. R. (1992). "Measuring Customer Satisfaction: Fact and Artifact". Journal of the Academy of Marketing Science. 20 (1), 61-71.
14. Reeves, C. A. and Bednar, D. A. (1994). "Defining Quality: Alternatives and Implications". Academy of Management Review. 19 (3), 419-445.
15. Seymour, D. and Sui-Pheng, L. (1990). "The quality debate". Construction Management and Economics. 8, 13-29.
16. Torbica, Z. (1997). "Total Quality Management and Customer Satisfaction in Home Building". Ph.D. Dissertation. University of Florida, Gainesville, Florida.
17. Tucker, R. L. (1990, May). "The Biq "Q"". The Construction Specifier. 151-152.