A study of out-of-turn interaction in menu-based, IVR, voicemail systems

Conference on Human Factors in Computing Systems - Proceedings

Volumn , Issue , 2007, Pages 961-970

  Perugini, Saverio ^a   Anderson, Taylor J ^b   Moroney, William F ^b  

^a University of Dayton   (United States)

^b UNIVERSITY OF DAYTON   (United States)

Author keywords

Automated telephone services (ATS); Automatic speech recognition (ASR); Interactive voice response systems (IVRs); Mixed initiative interaction; Out of turn interaction; Speech user interfaces; Usability; User studies

Indexed keywords

MATHEMATICAL MODELS; SPEECH COMMUNICATION; TELECOMMUNICATION SERVICES; USER INTERFACES;

AUTOMATED TELEPHONE SERVICES (ATS); AUTOMATIC SPEECH RECOGNITION (ASR); INTERACTIVE VOICE-RESPONSE SYSTEMS (IVR); MIXED-INITIATIVE INTERACTION; OUT-OF-TURN INTERACTION; SPEECH USER INTERFACES; USER STUDIES;

HUMAN COMPUTER INTERACTION;

EID: 35348909699     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/1240624.1240770     Document Type: Conference Paper

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