SWN models of a contact center: A case study

Proceedings - 9th International Workshop on Petri Nets and Performance Models, PNPM 2001

Volumn , Issue , 2001, Pages 39-48

  Franceschinis, G ^a   Bertoncello, C ^a   Bruno, G ^b   Lungo Vaschetti, G ^b   Pigozzi, A ^b  

^a UNIVERSITY OF EASTERN PIEDMONT   (Italy)

^b TELECOM ITALIA   (Italy)

Author keywords

[No Author keywords available]

Indexed keywords

STOCHASTIC MODELS;

CASE-STUDIES; CONTACT CENTERS; MODEL CONSTRUCTION; MODELING ANALYZES; NET MODEL; STOCHASTIC WELL-FORMED NETS; SUBMODELS;

STOCHASTIC SYSTEMS;

EID: 35048886294     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/PNPM.2001.953354     Document Type: Conference Paper

References (12)

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