IT Autopilot: A flexible IT service management and delivery platform for small and medium business

IBM Systems Journal

Volumn 46, Issue 3, 2007, Pages 609-624

  Mastrianni, Steve ^a   Bantz, David F ^a   Beaty, Kirk A ^a   Chefalas, Tom ^a   Jalan, Srikant ^a   Kar, Gautam ^a   Kochut, Andrzej ^a   Lan, Dong Jun ^b   O'Connell, Larry ^c   Sailer, Anca ^a   Wang, Gang ^b   Wang, Qing Bo ^b   Shea, Dennis G ^a  

^a IBM T J WATSON RESEARCH CENTER   (United States)

^b IBM RESEARCH   (United States)

^c IBM   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

AUTOMATIC PILOTS; INFORMATION SERVICES; MANAGEMENT;

DELIVERY PLATFORM; INFORMATION TECHNOLOGY SYSTEMS MANAGEMENT SERVICES;

INFORMATION TECHNOLOGY;

EID: 34948884672     PISSN: 00188670     EISSN: None     Source Type: Journal    
DOI: 10.1147/sj.463.0609     Document Type: Article

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