From a technology-oriented to a service-oriented approach to IT management

IBM Systems Journal

Volumn 46, Issue 3, 2007, Pages 549-565

  Keel, Alan A ^a   Orr, Michael A ^a   Hernandez, Robin R ^a   Patrocinio, Eduardo A ^a   Bouchard, John ^a  

^a IBM   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

DATA PROCESSING; INFORMATION MANAGEMENT; INFORMATION SERVICES;

INFORMATION TECHNOLOGY SERVICE MANAGEMENT (ITSM); INTERNATIONAL BUSINESS MACHINES (CO); SERVICE-ORIENTED APPROACH;

INFORMATION TECHNOLOGY;

EID: 34948861598     PISSN: 00188670     EISSN: None     Source Type: Journal    
DOI: 10.1147/sj.463.0549     Document Type: Article

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