It's okay to say "I'm sorry"

Plastic and Reconstructive Surgery

Volumn 120, Issue 5, 2007, Pages 1425-1427

  Rohrich, Rod J ^a,b  

^a University of Texas Southwestern Medical Center ^*

^b UNIVERSITY OF TEXAS SOUTHWESTERN MEDICAL CENTER   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

CLINICAL PRACTICE; CULTURAL ANTHROPOLOGY; EDITORIAL; HEALTH CARE; HEALTH CARE DELIVERY; HEALTH CARE PERSONNEL; HEALTH INSURANCE; HUMAN; LAW; LAW SUIT; LEGAL ASPECT; MALPRACTICE; MEDICAL LITERATURE; PATIENT SAFETY; PRACTICE GUIDELINE; PRIORITY JOURNAL; SURGEON; SURGICAL TRAINING;

EMPATHY; HUMANS; MALPRACTICE; MEDICAL ERRORS; ORGANIZATIONAL CULTURE; PHYSICIAN-PATIENT RELATIONS; QUALITY OF HEALTH CARE; RECONSTRUCTIVE SURGICAL PROCEDURES; SURGERY, PLASTIC; TRUST; UNITED STATES;

EID: 34848920641     PISSN: 00321052     EISSN: None     Source Type: Journal    
DOI: 10.1097/01.prs.0000244302.03603.cd     Document Type: Editorial

References (5)

1. States making it safer for doctors to say "sorry": Apologizing isn't always allowed, but can defuse anger, avoid lawsuits. MSNBC. April 11, 2007. Available at www.msnbc.msn.com/id/18059841/. Accessed April 11, 2007.
2. When doctors say "I'm sorry." Hartford Courant September 2, 2005. Available at www.sorryworks.net. Accessed May 1, 2007.
3. Landro, L. Doctors learn to say "I'm sorry": Patients' stories of hospital errors serve to teach staff. Wall Street Journal January 24, 2007. P. D5.
4. Rohrich, R. J. "See one, do one, teach one": An old adage with a new twist. Plast. Reconstr. Surg. 118: 257, 2006.
5. Rohrich, R. J. Patient safety and quality improvement act of 2005: What you need to know. Plast. Reconstr. Surg. 117: 671, 2006.