Service provider considerations for IT service management

10th IFIP/IEEE International Symposium on Integrated Network Management 2007, IM '07

Volumn , Issue , 2007, Pages 757-760

  Shwartz, Larisa ^a   Ayachitula, Naga ^a   Buco, Melissa ^a   Surendra, Maheswaran ^a   Ward, Christopher ^a   Weinberger, Steve ^b  

^a IBM T J WATSON RESEARCH CENTER   (United States)

^b IBM   (United States)

Author keywords

ITIL; ITSM; Service management; Service provider; Service support

Indexed keywords

COSTS; INFORMATION SERVICES; INFORMATION TECHNOLOGY; MODEL CHECKING; RESOURCE ALLOCATION;

IT SERVICE MANAGEMENT (ITSM) SOLUTION; SERVICE PROVIDERS; SERVICE SUPPORT;

INFORMATION MANAGEMENT;

EID: 34748925172     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/INM.2007.374706     Document Type: Conference Paper

References (4)

1. ITIL The Key to Managing IT Services: Service Support Version 2.3, (TSO for OGC), 2000
2. Information technology Service management, (ISO/IEC 20000)
3. itSMF ISO/JEC 20000 Certification Scheme - Scoping Guidelines; http://www.bs15000certification.com/upload/ScopingGuidelinesV0_4.pdf
4. "CMDB or Configuration Database: Know the Difference", Gartner RAS Core Research Note G00137125, Ronni J. Colville, 13 March 2006