Derivation of response time service level objectives for business services

Second IEEE/IFIP International Workshop on Business-Driven IT Management, BDIM 2007

Volumn , Issue , 2007, Pages 29-38

  Breitgand, David ^a   Henis, Ealan A ^a   Shehory, Onn ^a   Lake, John M ^b  

^a IBM HAIFA RESEARCH LAB   (Israel)

^b IBM   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ALGORITHMS; DATA ACQUISITION; OPTIMIZATION; PROBLEM SOLVING; RESPONSE TIME (COMPUTER SYSTEMS);

PERCENTILE ANALYSIS; SERVICE LEVEL AGREEMENTS (SLA); SERVICE LEVEL OBJECTIVES (SLO);

INFORMATION TECHNOLOGY;

EID: 34748913627     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/BDIM.2007.375009     Document Type: Conference Paper

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