Text messaging in an academic library: Integrating SMS into digital reference

Reference Librarian

Volumn 47, Issue 1, 2007, Pages 17-29

  Hill, J B ^a   Hill, Cherie Madarash ^b   Sherman, Dayne ^c  

^a Indiana University Libraries   (United States)

^b UNIVERSITY OF CENTRAL ARKANSAS   (United States)

^c SOUTHEASTERN LOUISIANA UNIVERSITY   (United States)

Author keywords

Automation reference services; Cell phones; Electronic mail reference services; Louisiana College and University libraries; Reference services; SMS; Text messaging

Indexed keywords

EID: 34748826735     PISSN: 02763877     EISSN: 15411117     Source Type: Journal    
DOI: 10.1300/J120v47n97_04     Document Type: Article

References (22)

1. Dahl, J. H. B. and S. Tidemann-Anderson. 2005. Running a Digital Reference Service. Powerpoint presented at the 2005 Internet Librarian International, London. (accessed April 20, 2006).
2. Duvernay, J. and M. Bonanni. 2004. Taking the Plunge to 24×7: The Ramifications of Extending VR service through Outsourcing. Powerpoint presented at Virtual Reference Desk Conference 2004. (accessed April 20, 2006).
3. Emling, S. 2005. Can You Transl8 Txt? The Atlanta Journal-Constitution 27 November: 1B.
4. Faulkner, X. and Fintan C. 2005. When Fingers Do the Talking: A Study of Text Messaging. Interacting With Computers 17:167-85.
5. Frees, S. and G. D. Kessler. 2004. Developing Collaborative Tools to Promote Communication and Active Learning in Academia. In Frontiers in Education. 2004 Proceedings of the 34th Annual Conference, Savannah, Georgia. Champaign: Stipes Publishing.
6. Giles, N. and S. Grey-Smith. 2005. Txting Librarians Curtin. Paper presented at Information Online 2005. (accessed April 20, 2006).
7. Grey-Smith, S. 2005. E-mail message to author, November 2.
8. Guillot, L. and B. Stahr. 2005. One Step Further: Virtual Instruction Strategies. Louisiana Libraries 67 (4): 8-11.
9. Hill, J. B. 2005. Text A Librarian: Integrating Reference by SMS into Digital Reference. Powerpoint presented at Virtual Reference Desk Conference 2005. (accessed April 20, 2006).
10. Hill, J. B., C. Madarash-Hill and N. P. Thi Bich. 2003. Digital Reference Evaluation: Assessing the Past to Plan for the Future. EJASL - The Electronic Journal of Academic and Special Librarianship 4 (2-3). (accessed April 20, 2006).
11. Hill, J. B. and J. Iliff. 2006. PALINET Podcast: Technology Conversation #3. (accessed April 20, 2006).
12. The Horizon Report. 2006. New Media Consortium and the EDUCAUSE Learning Initiative (accessed April 20, 2006).
13. The Hutchinson Dictionary of Computing and the Internet. 2004. Abingdon: Helicon.
14. Iliff, J. 2006. SMS: The Next Killer App? Powerpoint presented at the Computers in Libraries 2006. (accessed April 20, 2006).
15. Karim, N. S. A., S. H. Darus, and R. Hussin. 2006. Mobile Phone Applications in Academic Library Services: A Students' Feedback Survey. Campus-Wide Information Systems 23 (1): 35-51.
16. Mohammad, M. A. and Norhayati, A. 2003. A Short Message Service for Campus Wide Information Delivery. In The Fourth National Conference on Telecommunication Technology. Proceedings: January 14-15, 2003. Shah Alam, Malaysia. Piscataway: IEEE Operations Center.
17. Pew Internet & American Life Project. 2005. 34 Million American Adults Send Text Messages on their Cell Phones. (accessed April 20, 2006).
18. Potter, N. 2006. Digital-Age Hazard: Sore Thumbs. ABC News: Technology & Science. (accessed April 20, 2006).
19. Reidy, K. 2004. Successful Messaging Services. EContent 27 (9): 30-4.
20. Sherman, D., R. Jackman and A. Sheck. 2005. Perspectives on Southeastern Louisiana University Virtual Reference: Cooperation, Collaboration, Connection. Louisiana Libraries 67 (4): 4-7.
21. Student Monitor. 2005. Study Finds Record Number of Cell Phone Owners. (accessed April 20, 2006).
22. Wagner, E. D. 2005. Enabling Mobile Learning. EDUCAUSE Review 40 (3): 40-53.