Automated classification of customer emails via association rule mining

Information Technology Journal

Volumn 6, Issue 4, 2007, Pages 567-572

  Subramanian, Senthamarai Kannan ^a   Ramaraj, N ^b  

^a THIAGARAJAR COLLEGE OF ENGINEERING   (India)

^b GKM Engineering College   (India)

Author keywords

Association rule mining; Contact center automation; Customer relationship management; Email mining; Text classification

Indexed keywords

ALGORITHMS; CLASSIFICATION (OF INFORMATION); DATA MINING; DATA PROCESSING;

ASSOCIATION RULE MINING; CONTACT CENTER AUTOMATION; CUSTOMER RELATIONSHIP MANAGEMENT; EMAIL MINING; TEXT CLASSIFICATION;

ELECTRONIC MAIL;

EID: 34648827799     PISSN: 18125638     EISSN: 18125646     Source Type: Journal    
DOI: 10.3923/itj.2007.567.572     Document Type: Article

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