The impact of ERP implementation on business performance - An integrated investigation model

International Journal of Manufacturing Technology and Management

Volumn 12, Issue 4, 2007, Pages 342-359

  Huang, Shaio Yan ^a   Lin, Ching Wen ^b,c   Wong, Seng Lee ^d   Tsai, Ming Chun ^e,f  

^a FENG CHIA UNIVERSITY   (Taiwan)

^b CHINESE CULTURE UNIVERSITY   (Taiwan)

^c Chinese Cultre University   (Taiwan)

^d NATIONAL TAIPEI UNIVERSITY   (Taiwan)

^e CHUNG HUA UNIVERSITY   (Taiwan)

^f Department of Business Administration ^*  (Taiwan)

Author keywords

Business performance; Enterprise resource planning; ERP; IC; Intellectual capital; IT strategy; Operation process

Indexed keywords

INDUSTRIAL RESEARCH; INTELLECTUAL PROPERTY; MATHEMATICAL MODELS; NUMERICAL METHODS; STRATEGIC PLANNING;

BUSINESS PERFORMANCE; INTELLECTUAL CAPITAL; IT STRATEGY; OPERATION PROCESS;

ENTERPRISE RESOURCE PLANNING;

EID: 34548793485     PISSN: 13682148     EISSN: None     Source Type: Journal    
DOI: 10.1504/IJMTM.2007.013757     Document Type: Article

References (30)

1. Banker, R.D., Charnes, A. and Cooper. W.W. (1984) 'Some models for estimating technical and scale inefficiencies in data envelopment analysis', Management Science, Vol. 30, No. 9, pp. 1078-1092.
2. Banker. R.D., Kauffman, R.J. and Morey, R.C. (1990) 'Measuring gains in operational efficiency from information technology: a study of the positran deployment at Hardee's Inc.', Journal of Management Information system. Vol. 7. No. 2, pp.29-54.
3. Bell, C.R. (1997) 'Intellectual capital', Executive Excellence. Vol. 14, No. 1, pp. 15-16.
4. Benchmarking Partners (1998) Ten Go-live Surprises. Benchmarking Partners Inc., MA, USA.
5. Bingi, P., Sharma, M. and Godla. J. (1999) 'Critical issues affecting an ERP implementation', Information Systems Management, Vol. 16, No. 3, pp.7-14.
6. Chames, A., Cooper. W.W. and Rhodes, E. (1978) 'Measuring the efficiency of decision making units', European Journal of Operational Research, Vol. 2. No. 6, pp.429-444.
7. Chen, M. (2001) 'The effect of information technology investment and intellectual capital on business performance'. National Central University Dissertation (in Chinese).
8. Chen, Y. (1999) 'Accumulation of human capital - viewpoint of intellectual capital management', National Central University Dissertation (In Chinese).
9. Davenport, T.H. (1998) 'Putting the enterprise into the enterprise system', Harvard Business Review, Vol. 76, No. 4. pp.121-131.
10. Edvinsson, L. and Malone, M.S. (1997) 'Developing intellectual capital at Skandia', Long Range Planning. Vol. 30, No. 3, pp.366-373.
11. Guo, Y. (1999) 'Acknowledgement of ERP', Information and Computer, Vol. 228, pp.40-43 (in Chinese).
12. Hammer, M. and Champy, J. (1993) Reengineering the Corporation: A Manifesto for Business Revolution, NY: Harper Business.
13. Harrison, D.B. and Pratt. M.D. (1993) 'A methodology for reengineering businesses'. Planning Review, Vol. 21, No. 2, pp.6-11.
14. Heskett. J., Jones, T., Loveman, G., Sasser. E. and Schlesinger, L. (1994) 'Putting the service profit chain to work', Harvard Business Review, March-April, pp.164-174.
15. Hsu, P. (2004). 'A research on investment efficiency of ERP implementation - an application of DEA approach', E-Commerce. Vol. 6, No. 2, pp.175-192 (in Chinese).
16. Hubert, S. (1996) 'Tacit knowledge: the key to the strategic alignment of intellectual capital', Strategy and Leadership, Vol. 24, No. 2. pp. 10-14.
17. Ittner, C.D. and Larcker, D.F. (1998) 'Are non-financial measures leading indicators of financial performance? an analysis of customer satisfaction', Journal of Accounting Research, Vol. 36, pp. 1-35.
18. Kaplan, R. and Norton. D. (1999) 'The Balanced Scorecard - Translating Strategy into Action, Boston, MA: Harvard Business School Press.
19. Knight. D.J. (1999) 'Performance measures for increasing intellectual capital', Strategy and Leadership, Vol. 27, No. 2, pp.22-25.
20. Latamore, G.B. (2000) 'How three manufacturers successfully met customers' needs and achieved competitive advantage by applying theory of constraints', APICS-The Performance Advantage, Vol. 9, No. 3, pp.30-36.
21. Laughlin, S.P. (1999) 'An ERP game plan', Journal of Business Strategy, January-February, pp.32-37.
22. Lin, H. (1998) 'How to choose ERP Software', Capability Magazine, Vol. 514, pp.30-34.
23. Lynn, B.E. (1999) 'Culture and intellect capital management: a key factor in successful ICM', International Journal of Technology Management, Vol. 18, pp.590-603.
24. Meng, H. (1999) 'Automatic engineering systems- a research on ERP', The Academy of Industrial Research, ShinChu, Taiwan (in Chinese).
25. Pall, G.A. (1987) Quality Process Management, Englewood Cliffs, NJ: Prentice-Hall.
26. Poston, R. and Grabski, S. (2001) 'Financial impacts of enterprise resource planning implementations', International Journal of Accounting Information Systems, Vol. 2. pp.271-279.
27. Rizzi, A. and Zamboni, R. (1999) 'Efficiency improvement in manual warehouses through ERP systems implementation and redesign of the logistics processes', Logistics Information Management, Vol. 12, No. 5, pp.367-377.
28. Vemuri, V.K. and Palvia, S.C. (2006) 'Improvement in operational efficiency due to ERP systems implementation: truth or myth?', Information Resource Management Journal, Vol. 19, No. 2, pp18-36.
29. Wang, W. and Chang, C. (2004) 'The effect of intellectual capital on operation performance- an investigation on Taiwan semi-conductor industry', Accounting Review, Vol. 39, pp.89-117 (in Chinese).
30. Yu, Y. and Ho, Y. (1999) 'Implementation of ERP - construct an efficient neural enterprise system', Management Magazine, Vol. 296, pp.60-65 (in Chinese).