The association of consumer expectations, experiences and satisfaction with newly prescribed medications

Quality of Life Research

Volumn 16, Issue 7, 2007, Pages 1127-1136

  Kumar, Ritesh N ^a   Kirking, Duane M ^b   Hass, Steven L ^c   Vinokur, Amiram D ^b   Taylor, Stephanie D ^a   Atkinson, Mark J ^d   McKercher, Patrick L ^e  

^a MERCK RESEARCH LABORATORIES   (United States)

^b UNIVERSITY OF MICHIGAN   (United States)

^c ELAN PHARMACEUTICALS   (United States)

^d UNIVERSITY OF CALIFORNIA   (United States)

^e UNIVERSITY OF MARYLAND   (United States)

Author keywords

Medication outcomes; Patient reported outcomes; Treatment satisfaction

Indexed keywords

ADULT; ADVERSE OUTCOME; AGED; ANALYSIS OF VARIANCE; ARTICLE; CONSUMER; CORRELATION ANALYSIS; DRUG EFFICACY; DRUG USE; EXPECTATION; FACTORIAL ANALYSIS; FEMALE; HEALTH SURVEY; HUMAN; LONGITUDINAL STUDY; MAJOR CLINICAL STUDY; MALE; MULTIPLE LINEAR REGRESSION ANALYSIS; PATIENT COMPLIANCE; PATIENT SATISFACTION; PERSONAL EXPERIENCE; PHARMACY; PRESCRIPTION; PRIORITY JOURNAL; SCORING SYSTEM; STRUCTURAL EQUATION MODELING; UNITED STATES;

ADOLESCENT; ADULT; AGED; AGED, 80 AND OVER; ATTITUDE; FEMALE; HEALTH CARE SURVEYS; HUMANS; MALE; MICHIGAN; MIDDLE AGED; OUTCOME ASSESSMENT (HEALTH CARE); PATIENT COMPLIANCE; PATIENT SATISFACTION; PATIENT-CENTERED CARE; PERCEPTION; PHARMACIES; PHYSICIAN'S PRACTICE PATTERNS; PILOT PROJECTS; PRESCRIPTIONS, DRUG; PSYCHOMETRICS; QUESTIONNAIRES; TREATMENT OUTCOME;

EID: 34548426433     PISSN: 09629343     EISSN: None     Source Type: Journal    
DOI: 10.1007/s11136-007-9222-4     Document Type: Article

References (28)

1. Taylor, T. R. (2000). Understanding the choices that patients make, [Review] [52 refs]. Journal of the American Board of Family Practice, 13(2), 124-133.
2. Awad, A. G., & Voruganti, L. N. (1999). Quality of life and new antipsychotics in schizophrenia. Are patients better off? International Journal of Social Psychiatry, 45(4), 268-275.
3. Anderson, R. B., Hollenberg, N. K., & Williams, G. H. (1999). Physical symptoms distress index: A sensitive tool to evaluate the impact of pharmacological agents on quality of life. Archives of Internal Medicine, 159(7), 693-700.
4. Diamond, R. (1985). Drugs and the quality of life: The patient's point of view. Journal of Clinical Psychiatry, 46(5 Pt 2), 29-35.
5. Atkinson, M. J., Sinha, A., Hass, S. L., et al. (2004). Validation of a general measure of treatment satisfaction-the treatment satisfaction questionnaire for medication (TSQM) using a national panel study of chronic disease. Health and Quality of Life Outcomes, 2:12.
6. Katz, J. N. (2001). Patient preferences and health disparities, [comment]. JAMA, 286(12), 1506-1509.
7. Golin, C. E., DiMatteo, M. R., & Gelberg, L. (1996). The role of patient participation in the doctor visit. Implications for adherence to diabetes care, [Review] [134 refs]. Diabetes Care, 19(10), 1153-1164.
8. Atkinson, M. J., Kumar, R., Cappelleri, J. C., & Hass, S. L. (2005). Hierarchical construct validity of the treatment satisfaction questionnaire for medication (TSQM version II) among outpatient pharmacy consumers. Value Health, 8 (Suppl 1), S9-S24.
9. Acquadro, C., Berzon, R., Dubois, D., et al. (2003). Incorporating the patient's perspective into drug development and communication: An ad hoc task force report of the patient-reported outcomes (PRO) harmonization group meeting at the food and drug administration, February 16, 2001. Value in Health, 6(5), 522-531.
10. Chatterton, M. L., Scott-Lennox, J., Wu, A. W., & Scott, J. (1999). Quality of life and treatment satisfaction after the addition of lamivudine or lamivudine plus loviride to zidovudine-containing regimens in treatment-experienced patients with HIV infection. Pharmacoeconomics, 15(Suppl 1), 67-74.
11. Greil, W., Ludwig-Mayerhofer, W., Erazo, N., et al. (1997). Lithium vs carbamazepine in the maintenance treatment of schizoaffective disorder: A randomised study. European Archives of Psychiatry & Clinical Neuroscience, 247(1), 42-50.
12. Mathias, S. D., Warren, E. H., Colwell, H. H., & Sung, J. C. (2000). A new treatment satisfaction measure for asthmatics: A validation study. Quality of Life Research, 9(7), 873-882.
13. Ho, F. N., Mursch, J. D., Ong, B. S., & Perttula, B. (1997). Consumer satisfaction with OTC drugs: an analysis using the confirmation/disconfirmation model. Health Marketing Quarterly, 15(1), 103-117.
14. Baron-Epel, O., Dushenat, M., & Friedman, N. (2001). Evaluation of the consumer model: Relationship between patients' expectations, perceptions and satisfaction with care. International Journal for Quality in Health Care, 13(4), 317-323.
15. Oliver, R. L. (1980). A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research, 17(4), 460-409.
16. Smith, N. A., Ley, P., Seale, J. P., & Shaw, J. (1987). Health beliefs, satisfaction and compliance. Patient Education & Counseling, 10(3), 279-286.
17. Harris, L. E., Luft, F. C., Rudy, D. W., & Tierney, W. M. (1995). Correlates of health care satisfaction in inner-city patients with hypertension and chronic renal insufficiency. Social Science & Medicine, 41(12), 1639-1645.
18. Olson, J. C., & Dover, P. A. (1979). Disconfirmation of consumer expectations through product trial. Journal of Applied Psychology, 64(2), 179-189.
19. Ascher-Svanum, H., Rochford, S., Cisco, D., & Claveaux, A. (2001). Patient education about schizophrenia: Initial expectations and later satisfaction. Issues in Mental Health Nursing, 22(3), 325-333.
20. Froehlich, G. W., & Welch, H. G. (1996). Meeting walk-in patients' expectations for testing. Effects on satisfaction. Journal of General Internal Medicine, 11(8), 470-474.
21. Shore, B. E., & Franks, P. (1986). Physician satisfaction with patient encounters. Reliability and validity of an encounter-specific questionnaire. Medical Care, 24(7), 580-589.
22. Schmidt, S., Muhlan, H., & Power, M. (2006). The EUROHIS-QOL 8-item index: Psychometric results of a cross-cultural field study. Eur J Public Health, 16(4), 420-428.
23. Roe, C. M., McNamara, A. M., & Motheral, B. R. (2002). Gender- and age-related prescription drug use patterns. Annals of Pharmacotherapy, 36(1), 30-39.
24. State Health Facts Online: Health Coverage and the Uninsured. Kaiser Family Foundation.www.statehealthfacts.org. Retrieved October 2004. Internet Communication.
25. Gerth, W. C., McCarroll, K. A., Santanello, N. C., Vandormael, K., Zhang, Q., & Mannix, L. K. (2001). Patient satisfaction with rizatriptan versus other triptans: Direct head-to-head comparisons. International Journal of Clinical Practice, 55(8), 552-556.
26. Greil, W., Ludwig-Mayerhofer, W., Erazo, N., Engel, R. R., Czernik, A., Giedke, H., Muller-Oerlinghausen, B., Osterheider, M., Rudolf, G. A., Sauer, H., Tegeler, J., & Wetterling, T. (1997). Lithium vs carbamazepine in the maintenance treatment of schizoaffective disorder: A randomised study. European Archives of Psychiatry & Clinical Neuroscience, 247(1), 42-50.
27. Bech, P., Moses, R., & Gomis, R. (2003). The effect of prandial glucose regulation with repaglinide on treatment satisfaction, wellbeing and health status in patients with pharmacotherapy naive type 2 diabetes: a placebo-controlled, multicentre study. Quality of Life Research, 12(4), 413-425.
28. Andersen, R., & Aday, L. A. (1978). Access to medical care in the US: Realized and potential. Medical Care, 16(7), 533-546.