Driving performance in a multi-agency partnership using outcome measures: A case study

Measuring Business Excellence

Volumn 11, Issue 2, 2007, Pages 12-22

  Atkinson, Maurice ^a   Maxwell, Valerie ^a  

^a SOUTHERN HEALTH AND SOCIAL CARE TRUST   (United Kingdom)

Author keywords

Partnership; Performance measurement (quality); Personal health; Social care

Indexed keywords

EID: 34548267681     PISSN: 13683047     EISSN: None     Source Type: Journal    
DOI: 10.1108/13683040710752706     Document Type: Article

References (23)

1. Atkinson, M. (2005), "The development of an evaluation framework for partnership working", The Electronic Journal of Business Research Methodology, Vol. 3 No. 1, pp. 1-10, available at: www.ejbrm.com.
2. Centre for Business Performance, Cranfield School of Management (2004), "Literature review on performance measurement and management for the IDeA and Audit Commission Performance Management", Measurement and Information (PMMI) Project, available at: www.idea-knowledge.gov.uk/ idk/aio/306299.
3. Children Act (2004), TSO, London.
4. Department for Education and Skills (2003), Every Child Matters, available at: www.dfes.gov.uk/everychildmatters/pdfs/ EveryChildMatters.pdf.
5. Godfrey, A. (2003), "Children's services planning: The process and implications for wider partnership working", Child Care in Practice, Vol. 9 No. 3, pp. 181-98.
6. Hogan, C. (2001), The Power of Outcomes: Strategic Thinking to Improve Results for Our Children, Families and Communities, available at: www.nga.org/cda/files/1999OUTCOMES.pdf.
7. Hogan, C. and Murphey, D. (2002), Reframing Responsibility for Well-Being Outcomes, The Annie E. Casey Foundation, Baltimore, MD, available at: www.aecf.org/publications/data/vermont_outcomes.pdf.
8. Huxham, C. and Vangen, S. (2005), Managing to Collaborate, Routledge, Abingdon.
9. McTernan, E. and Godfrey, A. (2006), "Children's services planning in Northern Ireland: Developing a planning model to address rights and needs", Child Care in Practice, Vol. 12 No. 3, pp. 219-40.
10. Neely, A., Adams, C. and Kennerley, M. (2002), The Performance Prism: The Scorecard for Measuring and Managing Business Success, Prentice Hall, Financial Times, London.
11. Office of the First and Deputy First Minister, Northern Ireland Administration (2006), Our Children and Young People - Our Pledge: A Ten Year Strategy for Children and Young People in Northern Ireland 2006-2016, available at: www.allchildrenni.gov.uk/childrens-strategy.
12. Percy-Smith, J. (2005), What Works in Strategic Partnerships for Children, Barnardo's, Ilford.
13. Pinnock, M. (2002), "Needs-led or needs must? The use of needs-based information in planning children's services", in Ward, H. and Rose, W. (Eds), Approaches to Needs Assessment in Children's Services, Jessica Kingsley, London.
14. Southern Health and Social Services Board (1999), Children's Services Plan 1999/2002, available at: www.southernareacsp.n-i.nhs.uk/ publications.htm.
15. Southern Health and Social Services Board (2002), Children's Services Plan 2002/2005, available at: www.southernareacsp.n-i.nhs.uk/ publications.htm.
16. Southern Health and Social Services Board (2002), Children's Services Planning Multi-Agency Needs Indicator Profile 2000/01, available at: www.southernareacsp.n-i.nhs.uk/publications.htm.
17. Southern Health and Social Services Board (2003), Children's Services Planning Multi-Agency Needs Indicator Profile 2001/02, available at: www.southernareacsp.n-i.nhs.uk/publications.htm.
18. Southern Health and Social Services Board (2004), Children's Services Planning Multi-Agency Needs Indicator Profile 2002/03, available at: www.southernareacsp.n-i.nhs.uk/publications.htm.
19. Southern Health and Social Services Board (2005), Children's Services Planning Multi-Agency Needs Indicator Profile 2003/04, available at: www.southernareacsp.n-i.nhs.uk/publications.htm.
20. Southern Health and Social Services Board (2005), Children's Services Plan 2005/2008, available at: www.southernareacsp.n-i.nhs.uk/ publications.htm.
21. Southern Health and Social Services Board (2006), Children's Services Planning Multi-Agency Needs Indicator Profile 2004/05, available at: www.southernareacsp.n-i.nhs.uk/publications.htm.
22. Sullivan, H. and Skelcher, C. (2002), Working across Boundaries: Collaboration in Public Services, Palgrave Macmillan, Basingstoke.
23. United Nations (1989), The United Nations Convention on the Rights of the Child, United Nations, New York, NY.