Patient satisfaction and quality of life among persons attending chronic disease clinics in South Trinidad, West Indies

West Indian Medical Journal

Volumn 56, Issue 2, 2007, Pages 108-114

  Joseph, C ^a   Nichols, S ^a  

^a UNIVERSITY OF THE WEST INDIES   (Trinidad and Tobago)

Author keywords

[No Author keywords available]

Indexed keywords

ADULT; AGE; AGED; ARTICLE; CARIBBEAN ISLANDS; CHRONIC DISEASE; CONTROLLED STUDY; DEMOGRAPHY; EVALUATION RESEARCH; FEMALE; GENDER; HEALTH CARE QUALITY; HEALTH SERVICE; HEALTH SURVEY; HUMAN; MALE; MEDICAL STAFF; MENTAL HEALTH CARE; NURSE PATIENT RELATIONSHIP; OUTCOME ASSESSMENT; PATIENT MONITORING; PATIENT SATISFACTION; PHYSICAL CAPACITY; PUBLIC HEALTH SERVICE; QUESTIONNAIRE; REGRESSION ANALYSIS; SCORING SYSTEM;

EID: 34548205945     PISSN: 00433144     EISSN: None     Source Type: Journal    
DOI: 10.1590/S0043-31442007000200002     Document Type: Article

References (51)

1. Bolus R, Pitts J. Patient Satisfaction: The Indispensable Outcome. http://www.managedcaremag.com/archives/9904/9904.patsatis.html. Accessed on 24th June, 2005.
2. Health Sector Reform Programme (HSRP) of the Government of the Republic of Trinidad and Tobago http://www.healthsectorreform.gov.tt/ quality.htm. Accessed on 24th June, 2005.
3. Nabati L, Shea N, McBride L, Gavin C, Bauer MS. Adaptation of a simple patient satisfaction instrument to mental health: psychometric properties. Psychiatry Res 1998; 77: 51-6.
4. Fitzpatrick R. The assessment of patient satisfaction, In: Jenkinson C, ed. Assessment and evaluation of health and medical care. Buckingham, UK: Open University Press; 1997: 85-101.
5. Jenkinson C, McGee Hannah. Patient assessed outcomes: measuring health status and quality of life. In: Jenkinson C, ed. Assessment and evaluation of health and medical care. Buckingham, UK: Open University Press; 1997: 64-84.
6. Bredart A, Razavi D, Robertson C, Batel-Copel L, Larsson G, Lichosik D, et al. A comprehensive assessment of satisfaction with care: preliminary psychometric analysis in French, Polish, Swedish and Italian oncology patients. Patient Educ Couns 2001; 43: 243-52.
7. Aharony L, Strasser S. Patient satisfaction: what we know about and what we still need to explore. Med Care Rev 1993; 50: 49-79.
8. Von Essen L, Larsson G, Oberg K, Sjoden PO. Satisfaction with care: associations with health-related quality of life and psychosocial function among Swedish patients with endocrine gastrointestinal tumours. Eur J Cancer Care 2002; 11: 91-9.
9. Fitzpatrick R. Scope and measurement of patient satisfaction. In: Fitzpatrick R and Hopkins A, ed. Measurement of Patients' Satisfaction with Their Care. London, Royal College of Physicans of London 1993: 1-176.
10. Guldvog B. Can patient satisfaction improve health among patients with angina pectoris? Int J Qual Health Care 1999; 11: 233-40.
11. Ware JE Jr, Davies-Avery A, Stewart AL. The measurement and meaning of patient satisfaction. Health Med Care Serv Rev 1978; 1: 3-15.
12. Donabedian A. The quality of care. How can it be assessed? JAMA 1988; 260: 1743-8.
13. WHO definition of Health. http://www.who.int/about/definition/en/. Accessed on 24th June, 2005.
14. Ho PM, Masoudi FA, Peterson PN, Shroyer AL, McCarthy M Jr, Grover FL, et al. Health-related quality of life predicts mortality in older but not younger patients following cardiac surgery. Am J Geriatr Cardiol 2005; 14: 176-82.
15. Rumsfeld JS, MaWhinney S, McCarthy M Jr, Shroyer AL, VillaNueva CB, O'Brien M, et al. Health-related quality of life as a predictor of mortality following coronary artery bypass graft surgery. Participants of the Department of Veterans Affairs Cooperative Study Group on Processes, Structures, and Outcomes of Care in Cardiac Surgery. JAMA 1999; 281: 1298-303.
16. Magid DJ, Houry D, Ellis J, Lyons E, Rumsfeld JS. Health-related quality of life predicts emergency department utilization for patients with asthma. Ann Emerg Med 2004; 43: 551-7.
17. Knight EL, Ofsthun N, Teng M, Lazarus JM, Curhan GC. The association between mental health, physical function, and hemodialysis mortality. Kidney Int 2003; 63: 1843-51.
18. Turner-Bowker, DM, Bartley, PJ, Ware, JE, Jr. SF-36® Health Survey & "SF" Bibliography: (1988-2000). 3d ed, Lincoln, RI: Quality Metric Incorporated; 2002.
19. Ware JE Jr, Kosinski M, and Keller SD. A 12-Item Short-Form Health Survey: construction of scales and preliminary tests of reliability and validity. Medical Care 1996; 34: 220-33.
20. Melville M, Asadi-Lari M, Brown N, Young T, Hampton JR, Gray D. Quality of life assessment using the short form 12 is as reliable and sensitive as the short form 36 in distinguishing symptom severity in myocardial infarction survivors. Heart 2003; 89: 1445-6.
21. Jenkinson C, Layte R, Jenkir son D, Lawrence K, Petersen S, Paice C, et al. A shorter form health survey: can the SF-12 replicate results from the SF-36 in longitudinal studies? J Public Health Med 1997; 19: 179-86.
22. Hurst NP, Ruta DA, Kind P. Comparison of the MOS short form-12 (SF12) health status questionnaire with the SF-36 in patients with rheumatoid arthritis. Br J Rheumatol 1998; 37: 862-9.
23. Cote I, Gregoire JP, Moisan J, Chabot I. Quality of life in hypertension: the SF-12 compared to the SF-36. Can J Clin Pharmacol 2004; 11: e232-8.
24. Muller-Nordhorn J, Roll S, Willich SN. Comparison of the short form (SF)-12 health status instrument with the SF-36 in patients with coronary heart disease. Heart 2004; 90: 523-7.
25. Bohannon RW, Maljanian R, Lee N, Ahlquist M. Measurement properties of the short form (SF)-12 applied to patients with stroke. Int J Rehabil Res 2004; 27: 151-4.
26. Gandek B, Ware JE, Aaronson NK, Apolone G, Bjorner JB, Brazier JE, et al. Cross-validation of item selection and scoring for the SF-12 Health Survey in nine countries: results from the IQOLA Project. International Quality of Life Assessment. J Clin Epidemiol 1998, 51: 1171-8.
27. King JT Jr, Horowitz MB, Kassam AB, Yonas H, Roberts MS. The short form-12 and the measurement of health status in patients with cerebral aneurysms: performance, validity, and reliability. J Neurosurg 2005; 102: 489-94.
28. Ware JE, Jr. SF-36® Health Survey Update http://www.sf-36.org/tools/ SF36.shtml#VERS2. Accessed on June 24 2005.
29. The SF-12®: An Even Shorter Health Survey. http://www.sf-36.org/ tools/sf12.shtml#version2. Accessed on June 24 2005.
30. Ong LM, de Haes JC, Hoos AM, Lammes FB. Doctor-patient communication: a review of the literature. Soc Sci Med 1995, 40: 903-18.
31. Jorm AF, Griffiths KM, Christensen H, Korten AE. Parslow RA, Rodgers, B. Providing information about the effectiveness of treatment options to depressed people in the community: A randomized controlled trial of effects on mental health literacy, help-seeking and symptoms. Psychol Med 2003; 33: 1071-9.
32. Hochhauser M. The continuing critical issue is health literacy. Manag Care Interface 2003; 16: 23-4, 29.
33. Duffy FD. Dialogue: The core clinical skill. Ann Intern Med 1998; 128: 139-41.
34. Anderson R, Kirk L. Methods of improving patient compliance in chronic disease states. Arch Intern Med 1982; 142: 1673-5.
35. van Dulmen, AM, Verhaak P, Bilo H. Shifts in doctor-patient communication during a series of outpatient counsultations in non-insulin dependent diabetes mellitus. Patient Educ Couns 1996; 30: 227-37.
36. Mazzuca SA. Does patient education in chronic disease have therapeutic value. J Chron Dis 1982; 35: 521-9.
37. Inui TS, Yourtee EL, Williamson JW. Improved outcomes in hypertension after physician tutorials. A controlled trial. Ann Intern Med 1976; 84: 646-51.
38. Hulka BS, Kupper LL, Cassel JC, Mayo F. Doctor-patient communication and outcomes among diabetic patients. J Community Health 1975; 1: 15-27.
39. Brown JB, Boles M, Mullooly JP, Levinson W. Effect of clinician communication skills training on patient satisfaction. A randomized, controlled trial. Ann Intern Med 1999; 7: 822-9.
40. Lesnoni G, Rossi T, Gelso A, Nistril A. Patient satisfaction and vision improvement after multiple surgery for recurrent retinal detachment. Eur J Ophthalmol 2005; 15: 102-8.
41. Takeyachi Y, Konno S, Otani K, Yamauchi K, Takahashi i, Suzukamo Y et al. Correlation of low back pain with functional status, general health perception, social participation, subjective happiness, and patient satisfaction. Spine 2003; 28: 1461-6.
42. Westin L, Nilstun T, Carlsson R, Erhardt L. Patients with ischemic heart disease: quality of life predicts long-term mortality. Scand Cardiovasc J 2005; 39: 50-4.
43. Narayan KM, Gregg EW, Fagot-Campagna A, Gary TL, Saaddine JB, Parker C et al. Relationship between quality of diabetes care and patient satisfaction. J Natl Med Assoc 2003; 95: 64-70.
44. Singh JA, Nelson DB, Fink HA, Nichol KL. Health-related quality of life predicts future health care utilization and mortality in veterans with self-reported physician-diagnosed arthritis: the veterans arthritis quality of life study. Semin Arthritis Rheum 2005; 34: 755-65.
45. Jacobson DL, Wu AW, Feinberg J. Outcomes Committee of the Adult AIDS Clinical Trials Group. Health-related quality of life predicts survival, cytomegalovirus disease, and study retention in clinical trial participants with advanced HIV disease. J Clin Epidemiol 2003; 56: 874-9.
46. Maisey NR, Norman A, Watson M, Allen MJ, Hill ME, Cunningham D. Baseline quality of life predicts survival in patients with advanced colorectal cancer. Eur J Cancer 2002; 38: 1351-7.
47. Franzini L, Fernandez-Esquer ME. Socioeconomic, cultural, and personal influences on health outcomes in low income Mexican-origin individuals in Texas. Soc Sci Med. 2004; 59: 1629-46.
48. McCollum M, Hansen LS, Lu L, Sullivan PW. Gender differences in diabetes mellitus and effects on self-care activity. Gend Med. 2005; 2: 246-54.
49. Edelman D, Olsen MK, Dudley TK, Harris AC, Oddone EZ. Impact of diabetes screening on quality of life. Diabetes Care. 2002; 25: 1022-6.
50. Nichols GA, Brown JB. Functional status before and after diagnosis of Type 2 diabetes. Diabet Med. 2004; 21: 793-7.
51. Kusek JW, Greene P, Wang SR, Beck G, West D, Jamerson K et al. Cross-sectional study of health-related quality of life in African Americans with chronic renal insufficiency: the African American Study of Kidney Disease and Hypertension Trial. Am J Kidney Dis 2002; 39: 513-24.