-
1
-
-
0003784744
-
Understanding Capitalism, 2nd ed
-
New York:Harper and Row
-
Bowles, S., and R. Edwards. 1993. Understanding Capitalism, 2nd ed. New York:Harper and Row.
-
(1993)
-
-
Bowles, S.1
Edwards, R.2
-
2
-
-
84898198618
-
A Comparative Cost Analysis for Financial Services Call Center Operations
-
Boyd Company Inc, Princeton, NJ
-
Boyd Company Inc. 1999. A Comparative Cost Analysis for Financial Services Call Center Operations. Princeton, NJ.
-
(1999)
-
-
-
3
-
-
0012667729
-
Gender on the Line: Technology, Restructuring and the Reorganization of Work in the Call Centre Industry
-
Ottawa: Status of Women Canada
-
Buchanan, R., and S. Koch-Schulte. 2000. Gender on the Line: Technology, Restructuring and the Reorganization of Work in the Call Centre Industry. Ottawa: Status of Women Canada.
-
(2000)
-
-
Buchanan, R.1
Koch-Schulte, S.2
-
4
-
-
84898141784
-
The Political Economy of New Brunswick's Call Centre Industry: Old Wine in New Bottles?
-
Buchanan, R., and J. McFarland. 1997. "The Political Economy of New Brunswick's Call Centre Industry: Old Wine in New Bottles?" Socialist Studies Bulletin 50, 17-40.
-
(1997)
Socialist Studies Bulletin
, vol.50
, pp. 17-40
-
-
Buchanan, R.1
McFarland, J.2
-
5
-
-
84898266721
-
Advantage New Brunswick Canada
-
Canada and New Brunswick Department of Economic Development and Tourism. Fredericton: Harley-Mallory Strategic Communications
-
Canada and New Brunswick Department of Economic Development and Tourism. 1996. Advantage New Brunswick Canada. Fredericton: Harley-Mallory Strategic Communications.
-
(1996)
-
-
-
6
-
-
84894688589
-
Shifting to the New Economy: Call Centres and Beyond
-
Toronto:Copp Clark Longman
-
Delottinville, P. 1994. Shifting to the New Economy: Call Centres and Beyond. Toronto:Copp Clark Longman.
-
(1994)
-
-
Delottinville, P.1
-
7
-
-
84898386548
-
Self-Reported Health Determinants in Female Call Centre Tele-operators: A Quantitive Analysis
-
in G.C.H. Lee, ed., Amsterdam: IOS Press
-
Fenety A., C. Putnam, and C. Loppie. 1999. "Self-Reported Health Determinants in Female Call Centre Tele-operators: A Quantitive Analysis," in G.C.H. Lee, ed., Advances in Ergonomics and Safety. Amsterdam: ios Press.
-
(1999)
Advances in Ergonomics and Safety
-
-
Fenety, A.1
Putnam, C.2
Loppie, C.3
-
8
-
-
84937188096
-
Flexible Work, Flexible Workers: The Restructuring of Clerical Work in a Large Telecommunications Company
-
autumn
-
Fox, B., and P. Sugiman. 1999. "Flexible Work, Flexible Workers: The Restructuring of Clerical Work in a Large Telecommunications Company," Studies in Political Economy 60 (autumn), 59-84.
-
(1999)
Studies in Political Economy
, vol.60
, pp. 59-84
-
-
Fox, B.1
Sugiman, P.2
-
9
-
-
0003913190
-
Fat and Mean
-
New York: Martin Kessler Books
-
Gordon, D.M. 1996. Fat and Mean. New York: Martin Kessler Books.
-
(1996)
-
-
Gordon, D.M.1
-
10
-
-
84898209002
-
Ten Years Into the Call Centre Era, Critics Are Questioning the Payback
-
Saint John. 20 March
-
Hrabluk, L., and M. Tutton. 1999. "Ten Years Into the Call Centre Era, Critics Are Questioning the Payback." New Brunswick Telegraph Journal. Saint John. 20 March.
-
(1999)
New Brunswick Telegraph Journal
-
-
Hrabluk, L.1
Tutton, M.2
-
11
-
-
0004087529
-
Falling Behind:The State of Working Canada, 2000
-
Ottawa: Canadian Centre for Policy Alternatives
-
Jackson, A., and D. Robinson, with B. Baldwin and C. Wiggins. 2000. Falling Behind:The State of Working Canada, 2000. Ottawa: Canadian Centre for Policy Alternatives.
-
(2000)
-
-
Jackson, A.1
Robinson, D.2
Baldwin, B.3
Wiggins, C.4
-
12
-
-
0003304351
-
Hi, I'm in Bangalore (But I Dare Not Tell)
-
New York, 21 March
-
Landler, M. 2001. "Hi, I'm in Bangalore (But I Dare Not Tell)," New York Times, New York, 21 March.
-
(2001)
New York Times
-
-
Landler, M.1
-
13
-
-
84898290507
-
Governing Globalization: The New Zealand Call Centre Attraction Initiative
-
Manuscript
-
Larner, W. 2000. "Governing Globalization: The New Zealand Call Centre Attraction Initiative." Manuscript.
-
(2000)
-
-
Larner, W.1
-
14
-
-
84898307037
-
Why So Many Jobless Don't Get UI
-
Toronto, 26 Oct
-
Little, B. 1998. "Why So Many Jobless Don't Get ui." Globe and Mail, Toronto, 26 Oct.
-
(1998)
Globe and Mail
-
-
Little, B.1
-
15
-
-
84898398640
-
Cibc Job Fair Attracts Hundreds
-
Fredericton, 15 Sept
-
Llewellyn, S. 2000. "cibc Job Fair Attracts Hundreds." Daily Gleaner, Fredericton, 15 Sept.
-
(2000)
Daily Gleaner
-
-
Llewellyn, S.1
-
16
-
-
84898105834
-
Call Centre Closure Plans Anger Saint John Workers
-
Saint John, 13 Nov
-
Malik, K., and M. Tutton. 1999. "Call Centre Closure Plans Anger Saint John Workers." New Brunswick Telegraph Journal, Saint John, 13 Nov.
-
(1999)
New Brunswick Telegraph Journal
-
-
Malik, K.1
Tutton, M.2
-
17
-
-
84898388248
-
Survey of 1996 University Graduates
-
Maritime Provinces Higher Education Commission, Fredericton: Baseline Market Research
-
Maritime Provinces Higher Education Commission. 1998. Survey of 1996 University Graduates. Fredericton: Baseline Market Research.
-
(1998)
-
-
-
18
-
-
0038938614
-
Many Are Called, But What Are the Choices?
-
McFarland, J. 1996. "Many Are Called, But What Are the Choices?" New Maritimes. 14 (6), 10-19.
-
(1996)
New Maritimes
, vol.14
, Issue.6
, pp. 10-19
-
-
McFarland, J.1
-
19
-
-
84898254225
-
Cibc to get $1m more
-
Fredericton, 8 May
-
McLaughlin, H. 2001. "cibc to get $1m more." Daily Gleaner, Fredericton, 8 May.
-
(2001)
Daily Gleaner
-
-
McLaughlin, H.1
-
20
-
-
0004092202
-
One Eyed Science: Occupational Health and Women's Work
-
Philadelphia:Temple University Press
-
Messing, K. 1998. One Eyed Science: Occupational Health and Women's Work. Philadelphia:Temple University Press.
-
(1998)
-
-
Messing, K.1
-
21
-
-
84898391019
-
-
New Brunswick Department of Economic Development and Tourism
-
New Brunswick Department of Economic Development and Tourism. 1996. www.cybersmith.newbrunswick - 1999. gnb.ca/nb/first/
-
(1996)
-
-
-
22
-
-
84898172466
-
From Start to State of the Art
-
New Brunswick/nbTel, Saint John: New Brunswick Call Center Team
-
New Brunswick/nbTel. 1999. From Start to State of the Art. Saint John: New Brunswick Call Center Team.
-
(1999)
-
-
-
23
-
-
84898109328
-
74th Annual Report
-
New Brunswick Workers' Compensation Board. Fredericton
-
New Brunswick Workers' Compensation Board. 1992. 74th Annual Report. Fredericton.
-
(1992)
-
-
-
24
-
-
0344972559
-
Plenty of Nothing
-
Princeton, nj: Princeton University Press
-
Palley, T.I. 1998. Plenty of Nothing. Princeton, nj: Princeton University Press.
-
(1998)
-
-
Palley, T.I.1
-
25
-
-
84898172786
-
Call Centre Flip-Flop
-
Fredericton, 3 Nov
-
Richardson, D. 2000. "Call Centre Flip-Flop." Daily Gleaner, Fredericton, 3 Nov.
-
(2000)
Daily Gleaner
-
-
Richardson, D.1
-
26
-
-
0003458851
-
The Canadian Fact Book on Poverty
-
Ottawa: Canadian Council on Social Development
-
Ross, D.P., E.R. Shillington and C. Lochhead. 1994. The Canadian Fact Book on Poverty. Ottawa: Canadian Council on Social Development.
-
(1994)
-
-
Ross, D.P.1
Shillington, E.R.2
Lochhead, C.3
-
27
-
-
3242770036
-
Discipline, Insecurity and Productivity: The Economics Behind Labour Market 'Flexibility
-
in Jane Pullingham and Gordon Ternowetsky, eds, Halifax: Fernwood
-
Stanford, J. 1996. "Discipline, Insecurity and Productivity: The Economics Behind Labour Market 'Flexibility,'" in Jane Pullingham and Gordon Ternowetsky, eds., Remaking Canadian Social Policy: Social Security in the Late 1990s. Halifax: Fernwood.
-
(1996)
Remaking Canadian Social Policy: Social Security in the Late 1990s
-
-
Stanford, J.1
-
28
-
-
0003868956
-
Paper Boom
-
Ottawa: Canadian Centre for Policy Alternatives and James Lorimer and Company. Statistics Canada. 71-001-xpb, various issues. The Labour Force. Ottawa
-
Stanford, J. 1999. "Paper Boom." Ottawa: Canadian Centre for Policy Alternatives and James Lorimer and Company. Statistics Canada. 71-001-xpb, various issues. The Labour Force. Ottawa.
-
(1999)
-
-
Stanford, J.1
-
29
-
-
0042989668
-
Historical Labour Force Statistics
-
71-201-xpb, Ottawa
-
Stanford, J. 71-201-xpb, 2000. Historical Labour Force Statistics. Ottawa.
-
(2000)
-
-
Stanford, J.1
-
30
-
-
84898347463
-
Tough Time Keeping Staff
-
Fredericton, 4 Nov
-
Stewart, L. 2000. "Tough Time Keeping Staff." Daily Gleaner, Fredericton, 4 Nov.
-
(2000)
Daily Gleaner
-
-
Stewart, L.1
-
31
-
-
84898357202
-
Backs Call Centre: Firm to get $625,000 in Aid
-
n.b. Fredericton, 28 Feb
-
Daily Gleaner. 2003. "n.b. Backs Call Centre: Firm to get $625,000 in Aid," Fredericton, 28 Feb.
-
(2003)
-
-
Gleaner, D.1
-
32
-
-
84898325761
-
High 5: Postcards from Canada's New Tech Boomtowns
-
Report on Business Magazine, April, 75-86
-
Turner, C. 2001. "High 5: Postcards from Canada's New Tech Boomtowns," Report on Business Magazine, April, 75-86.
-
(2001)
-
-
Turner, C.1
-
33
-
-
84898261897
-
A New Corporate Wanderlust Puts a Quiet Brake on Salaries
-
24 July
-
Uchitelle, L. 2000. "A New Corporate Wanderlust Puts a Quiet Brake on Salaries." New York Times on the Web, 24 July.
-
(2000)
New York Times on the Web
-
-
Uchitelle, L.1
-
34
-
-
0018550150
-
The Capitalist Underdevelopment of Atlantic Canada
-
in R.J. Brym and J.R. Sacouman, eds, Toronto: New Hogtown Press
-
Veltmeyer, H. 1979. "The Capitalist Underdevelopment of Atlantic Canada," in R.J. Brym and J.R. Sacouman, eds., Underdevelopment and Social Movements in Atlantic Canada. Toronto: New Hogtown Press.
-
(1979)
Underdevelopment and Social Movements in Atlantic Canada
-
-
Veltmeyer, H.1
-
35
-
-
0003703128
-
Machinery, Labour and Location
-
in S. Wood, ed, London: Unwin Hyman Ltd
-
Walker, R. 1989. "Machinery, Labour and Location," in S. Wood, ed., The Transformation of Work? London: Unwin Hyman Ltd.
-
(1989)
The Transformation of Work?
-
-
Walker, R.1
-
36
-
-
84936823577
-
In the Age of the Smart Machine: The Future of Work and Power
-
Oxford:Heinemann
-
Zuboff, S. 1988. In the Age of the Smart Machine: The Future of Work and Power. Oxford:Heinemann.
-
(1988)
-
-
Zuboff, S.1
|