메뉴 건너뛰기




Volumn , Issue , 2004, Pages 246-264

Technology, gender, and regulation: Call centres in New Brunswick

Author keywords

[No Author keywords available]

Indexed keywords


EID: 34547556741     PISSN: None     EISSN: None     Source Type: Book    
DOI: None     Document Type: Chapter
Times cited : (1)

References (36)
  • 1
    • 0003784744 scopus 로고
    • Understanding Capitalism, 2nd ed
    • New York:Harper and Row
    • Bowles, S., and R. Edwards. 1993. Understanding Capitalism, 2nd ed. New York:Harper and Row.
    • (1993)
    • Bowles, S.1    Edwards, R.2
  • 2
    • 84898198618 scopus 로고    scopus 로고
    • A Comparative Cost Analysis for Financial Services Call Center Operations
    • Boyd Company Inc, Princeton, NJ
    • Boyd Company Inc. 1999. A Comparative Cost Analysis for Financial Services Call Center Operations. Princeton, NJ.
    • (1999)
  • 3
    • 0012667729 scopus 로고    scopus 로고
    • Gender on the Line: Technology, Restructuring and the Reorganization of Work in the Call Centre Industry
    • Ottawa: Status of Women Canada
    • Buchanan, R., and S. Koch-Schulte. 2000. Gender on the Line: Technology, Restructuring and the Reorganization of Work in the Call Centre Industry. Ottawa: Status of Women Canada.
    • (2000)
    • Buchanan, R.1    Koch-Schulte, S.2
  • 4
    • 84898141784 scopus 로고    scopus 로고
    • The Political Economy of New Brunswick's Call Centre Industry: Old Wine in New Bottles?
    • Buchanan, R., and J. McFarland. 1997. "The Political Economy of New Brunswick's Call Centre Industry: Old Wine in New Bottles?" Socialist Studies Bulletin 50, 17-40.
    • (1997) Socialist Studies Bulletin , vol.50 , pp. 17-40
    • Buchanan, R.1    McFarland, J.2
  • 5
    • 84898266721 scopus 로고    scopus 로고
    • Advantage New Brunswick Canada
    • Canada and New Brunswick Department of Economic Development and Tourism. Fredericton: Harley-Mallory Strategic Communications
    • Canada and New Brunswick Department of Economic Development and Tourism. 1996. Advantage New Brunswick Canada. Fredericton: Harley-Mallory Strategic Communications.
    • (1996)
  • 6
    • 84894688589 scopus 로고
    • Shifting to the New Economy: Call Centres and Beyond
    • Toronto:Copp Clark Longman
    • Delottinville, P. 1994. Shifting to the New Economy: Call Centres and Beyond. Toronto:Copp Clark Longman.
    • (1994)
    • Delottinville, P.1
  • 7
    • 84898386548 scopus 로고    scopus 로고
    • Self-Reported Health Determinants in Female Call Centre Tele-operators: A Quantitive Analysis
    • in G.C.H. Lee, ed., Amsterdam: IOS Press
    • Fenety A., C. Putnam, and C. Loppie. 1999. "Self-Reported Health Determinants in Female Call Centre Tele-operators: A Quantitive Analysis," in G.C.H. Lee, ed., Advances in Ergonomics and Safety. Amsterdam: ios Press.
    • (1999) Advances in Ergonomics and Safety
    • Fenety, A.1    Putnam, C.2    Loppie, C.3
  • 8
    • 84937188096 scopus 로고    scopus 로고
    • Flexible Work, Flexible Workers: The Restructuring of Clerical Work in a Large Telecommunications Company
    • autumn
    • Fox, B., and P. Sugiman. 1999. "Flexible Work, Flexible Workers: The Restructuring of Clerical Work in a Large Telecommunications Company," Studies in Political Economy 60 (autumn), 59-84.
    • (1999) Studies in Political Economy , vol.60 , pp. 59-84
    • Fox, B.1    Sugiman, P.2
  • 9
    • 0003913190 scopus 로고    scopus 로고
    • Fat and Mean
    • New York: Martin Kessler Books
    • Gordon, D.M. 1996. Fat and Mean. New York: Martin Kessler Books.
    • (1996)
    • Gordon, D.M.1
  • 10
    • 84898209002 scopus 로고    scopus 로고
    • Ten Years Into the Call Centre Era, Critics Are Questioning the Payback
    • Saint John. 20 March
    • Hrabluk, L., and M. Tutton. 1999. "Ten Years Into the Call Centre Era, Critics Are Questioning the Payback." New Brunswick Telegraph Journal. Saint John. 20 March.
    • (1999) New Brunswick Telegraph Journal
    • Hrabluk, L.1    Tutton, M.2
  • 11
    • 0004087529 scopus 로고    scopus 로고
    • Falling Behind:The State of Working Canada, 2000
    • Ottawa: Canadian Centre for Policy Alternatives
    • Jackson, A., and D. Robinson, with B. Baldwin and C. Wiggins. 2000. Falling Behind:The State of Working Canada, 2000. Ottawa: Canadian Centre for Policy Alternatives.
    • (2000)
    • Jackson, A.1    Robinson, D.2    Baldwin, B.3    Wiggins, C.4
  • 12
    • 0003304351 scopus 로고    scopus 로고
    • Hi, I'm in Bangalore (But I Dare Not Tell)
    • New York, 21 March
    • Landler, M. 2001. "Hi, I'm in Bangalore (But I Dare Not Tell)," New York Times, New York, 21 March.
    • (2001) New York Times
    • Landler, M.1
  • 13
    • 84898290507 scopus 로고    scopus 로고
    • Governing Globalization: The New Zealand Call Centre Attraction Initiative
    • Manuscript
    • Larner, W. 2000. "Governing Globalization: The New Zealand Call Centre Attraction Initiative." Manuscript.
    • (2000)
    • Larner, W.1
  • 14
    • 84898307037 scopus 로고    scopus 로고
    • Why So Many Jobless Don't Get UI
    • Toronto, 26 Oct
    • Little, B. 1998. "Why So Many Jobless Don't Get ui." Globe and Mail, Toronto, 26 Oct.
    • (1998) Globe and Mail
    • Little, B.1
  • 15
    • 84898398640 scopus 로고    scopus 로고
    • Cibc Job Fair Attracts Hundreds
    • Fredericton, 15 Sept
    • Llewellyn, S. 2000. "cibc Job Fair Attracts Hundreds." Daily Gleaner, Fredericton, 15 Sept.
    • (2000) Daily Gleaner
    • Llewellyn, S.1
  • 16
    • 84898105834 scopus 로고    scopus 로고
    • Call Centre Closure Plans Anger Saint John Workers
    • Saint John, 13 Nov
    • Malik, K., and M. Tutton. 1999. "Call Centre Closure Plans Anger Saint John Workers." New Brunswick Telegraph Journal, Saint John, 13 Nov.
    • (1999) New Brunswick Telegraph Journal
    • Malik, K.1    Tutton, M.2
  • 17
    • 84898388248 scopus 로고    scopus 로고
    • Survey of 1996 University Graduates
    • Maritime Provinces Higher Education Commission, Fredericton: Baseline Market Research
    • Maritime Provinces Higher Education Commission. 1998. Survey of 1996 University Graduates. Fredericton: Baseline Market Research.
    • (1998)
  • 18
    • 0038938614 scopus 로고    scopus 로고
    • Many Are Called, But What Are the Choices?
    • McFarland, J. 1996. "Many Are Called, But What Are the Choices?" New Maritimes. 14 (6), 10-19.
    • (1996) New Maritimes , vol.14 , Issue.6 , pp. 10-19
    • McFarland, J.1
  • 19
    • 84898254225 scopus 로고    scopus 로고
    • Cibc to get $1m more
    • Fredericton, 8 May
    • McLaughlin, H. 2001. "cibc to get $1m more." Daily Gleaner, Fredericton, 8 May.
    • (2001) Daily Gleaner
    • McLaughlin, H.1
  • 20
    • 0004092202 scopus 로고    scopus 로고
    • One Eyed Science: Occupational Health and Women's Work
    • Philadelphia:Temple University Press
    • Messing, K. 1998. One Eyed Science: Occupational Health and Women's Work. Philadelphia:Temple University Press.
    • (1998)
    • Messing, K.1
  • 21
    • 84898391019 scopus 로고    scopus 로고
    • New Brunswick Department of Economic Development and Tourism
    • New Brunswick Department of Economic Development and Tourism. 1996. www.cybersmith.newbrunswick - 1999. gnb.ca/nb/first/
    • (1996)
  • 22
    • 84898172466 scopus 로고    scopus 로고
    • From Start to State of the Art
    • New Brunswick/nbTel, Saint John: New Brunswick Call Center Team
    • New Brunswick/nbTel. 1999. From Start to State of the Art. Saint John: New Brunswick Call Center Team.
    • (1999)
  • 23
    • 84898109328 scopus 로고
    • 74th Annual Report
    • New Brunswick Workers' Compensation Board. Fredericton
    • New Brunswick Workers' Compensation Board. 1992. 74th Annual Report. Fredericton.
    • (1992)
  • 24
    • 0344972559 scopus 로고    scopus 로고
    • Plenty of Nothing
    • Princeton, nj: Princeton University Press
    • Palley, T.I. 1998. Plenty of Nothing. Princeton, nj: Princeton University Press.
    • (1998)
    • Palley, T.I.1
  • 25
    • 84898172786 scopus 로고    scopus 로고
    • Call Centre Flip-Flop
    • Fredericton, 3 Nov
    • Richardson, D. 2000. "Call Centre Flip-Flop." Daily Gleaner, Fredericton, 3 Nov.
    • (2000) Daily Gleaner
    • Richardson, D.1
  • 26
    • 0003458851 scopus 로고
    • The Canadian Fact Book on Poverty
    • Ottawa: Canadian Council on Social Development
    • Ross, D.P., E.R. Shillington and C. Lochhead. 1994. The Canadian Fact Book on Poverty. Ottawa: Canadian Council on Social Development.
    • (1994)
    • Ross, D.P.1    Shillington, E.R.2    Lochhead, C.3
  • 27
    • 3242770036 scopus 로고    scopus 로고
    • Discipline, Insecurity and Productivity: The Economics Behind Labour Market 'Flexibility
    • in Jane Pullingham and Gordon Ternowetsky, eds, Halifax: Fernwood
    • Stanford, J. 1996. "Discipline, Insecurity and Productivity: The Economics Behind Labour Market 'Flexibility,'" in Jane Pullingham and Gordon Ternowetsky, eds., Remaking Canadian Social Policy: Social Security in the Late 1990s. Halifax: Fernwood.
    • (1996) Remaking Canadian Social Policy: Social Security in the Late 1990s
    • Stanford, J.1
  • 28
    • 0003868956 scopus 로고    scopus 로고
    • Paper Boom
    • Ottawa: Canadian Centre for Policy Alternatives and James Lorimer and Company. Statistics Canada. 71-001-xpb, various issues. The Labour Force. Ottawa
    • Stanford, J. 1999. "Paper Boom." Ottawa: Canadian Centre for Policy Alternatives and James Lorimer and Company. Statistics Canada. 71-001-xpb, various issues. The Labour Force. Ottawa.
    • (1999)
    • Stanford, J.1
  • 29
    • 0042989668 scopus 로고    scopus 로고
    • Historical Labour Force Statistics
    • 71-201-xpb, Ottawa
    • Stanford, J. 71-201-xpb, 2000. Historical Labour Force Statistics. Ottawa.
    • (2000)
    • Stanford, J.1
  • 30
    • 84898347463 scopus 로고    scopus 로고
    • Tough Time Keeping Staff
    • Fredericton, 4 Nov
    • Stewart, L. 2000. "Tough Time Keeping Staff." Daily Gleaner, Fredericton, 4 Nov.
    • (2000) Daily Gleaner
    • Stewart, L.1
  • 31
    • 84898357202 scopus 로고    scopus 로고
    • Backs Call Centre: Firm to get $625,000 in Aid
    • n.b. Fredericton, 28 Feb
    • Daily Gleaner. 2003. "n.b. Backs Call Centre: Firm to get $625,000 in Aid," Fredericton, 28 Feb.
    • (2003)
    • Gleaner, D.1
  • 32
    • 84898325761 scopus 로고    scopus 로고
    • High 5: Postcards from Canada's New Tech Boomtowns
    • Report on Business Magazine, April, 75-86
    • Turner, C. 2001. "High 5: Postcards from Canada's New Tech Boomtowns," Report on Business Magazine, April, 75-86.
    • (2001)
    • Turner, C.1
  • 33
    • 84898261897 scopus 로고    scopus 로고
    • A New Corporate Wanderlust Puts a Quiet Brake on Salaries
    • 24 July
    • Uchitelle, L. 2000. "A New Corporate Wanderlust Puts a Quiet Brake on Salaries." New York Times on the Web, 24 July.
    • (2000) New York Times on the Web
    • Uchitelle, L.1
  • 34
    • 0018550150 scopus 로고
    • The Capitalist Underdevelopment of Atlantic Canada
    • in R.J. Brym and J.R. Sacouman, eds, Toronto: New Hogtown Press
    • Veltmeyer, H. 1979. "The Capitalist Underdevelopment of Atlantic Canada," in R.J. Brym and J.R. Sacouman, eds., Underdevelopment and Social Movements in Atlantic Canada. Toronto: New Hogtown Press.
    • (1979) Underdevelopment and Social Movements in Atlantic Canada
    • Veltmeyer, H.1
  • 35
    • 0003703128 scopus 로고
    • Machinery, Labour and Location
    • in S. Wood, ed, London: Unwin Hyman Ltd
    • Walker, R. 1989. "Machinery, Labour and Location," in S. Wood, ed., The Transformation of Work? London: Unwin Hyman Ltd.
    • (1989) The Transformation of Work?
    • Walker, R.1
  • 36
    • 84936823577 scopus 로고
    • In the Age of the Smart Machine: The Future of Work and Power
    • Oxford:Heinemann
    • Zuboff, S. 1988. In the Age of the Smart Machine: The Future of Work and Power. Oxford:Heinemann.
    • (1988)
    • Zuboff, S.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.