Supporting intergenerational groups in computer-supported cooperative work (CSCW)

Behaviour and Information Technology

Volumn 26, Issue 4, 2007, Pages 275-285

  Convertino, G ^a   Farooq, U ^a   Rosson, M B ^a   Carroll, J M ^a   Meyer, B J F ^a  

^a PENNSYLVANIA STATE UNIVERSITY   (United States)

Author keywords

Computer supported cooperative work; Intergenerational groups; Older workers

Indexed keywords

ELECTRONIC MAIL; GROUPWARE; HUMAN COMPUTER INTERACTION; REQUIREMENTS ENGINEERING;

INTERGENERATIONAL GROUPS; OLDER WORKERS;

COMPUTER SUPPORTED COOPERATIVE WORK;

EID: 34547461306     PISSN: 0144929X     EISSN: 13623001     Source Type: Journal    
DOI: 10.1080/01449290601173473     Document Type: Article

References (59)

1. ANDERSON, G.P. and HUSSEY, P.S., 2000, Population aging: a comparison among industrialized countries. Health Affairs, 19, pp. 191-203.
2. ARROW, H., MCGRATH, J.E. and BERDAHL, J.L., 2000, Small Groups as Complex Systems (California: Sage Publications).
3. BALTES, P.B., REESE, H.W. and NESSELROADE, J.R., 1988, Life-span developmental psychology: Introduction to research methods (Mahwah, NJ: Lawrence Erlbaum).
4. BANNON, L.J. and KUUTTI, K., 1996, Shifting perspectives on organizational memory: from storage to active remembering, Proceedings of the 29th Annual Hawaii International Conference on Systems Sciences, pp. 156-167.
5. BERTELSEN, O.W. and BØDKER, S., 2003, Activity Theory. In HCI Models, Theories and Frameworks: Toward a Multidisciplinary Science, J. M. Carroll (Ed.), pp. 291 - 324 (San Francisco: Morgan Kaufmann Publishers).
6. BØDKER, S., 1991, Activity Theory as Challenge to Systems Design. In Information Systems Research Arena of the 90's, North-Holland, H.E. Nissen, H.K. Klein, and R. Hirschheim (Eds), pp. 551-564.
7. BROOKFIELD, S., 1987, Developing Critical Thinkers (San Francisco: Jossey-Bass).
8. CHARNESS, N., KELLEY, C.L., BOSMAN, E.A. and MOTTRAM, M., 2001, Word-processing training and retraining: effects of adult age, experience, and interface. Psychology and Aging, 16, pp. 110-127.
9. CONVERTINO, G., FAROOQ, U., ROSSON, M.B. and CARROLL, J.M., 2005, Old is gold: Integrating older workers in CSCW. Proceedings of the 37th Hawaii International Conference on System Sciences, 3-6 January 2005, Big Island, Hawaii, pp. 1 - 10.
10. COOKE, M., 2005, Population ageing and retirement policies in six countries. A WANE group member presentation at congress 2005, Canadian Population Society, June 2005.
11. CZAJA, S.J. and HILTZ, S.R., 2005, Digital aids for an aging society. Communications of ACM 48, 10, pp. 43-44.
12. CZAJA, S.J., 2001, Technological change and the older worker. In Handbook of the Psychology of Aging, J.E. Birren and K. W. Schaie (Eds), pp. 547-568 (New York: Academic Press).
13. CZAJA, S.J. and SHARIT, J., 2003, Practically relevant research: capturing real world tasks, environments, and outcomes. Gerontologist, 2003, 43, pp. 9-18.
14. DE LONG, D.W., 2002, Better practices for retaining organizational knowledge: lessons from the leading edge. Accenture Institute for Strategic Change, Research Report, November 2002.
15. DEWEY, J., 1993, How we think: A restatement of the relation of reflective thinking to the educative process (Boston: Houghton Mifflin Company).
16. DOURISH, P. and EDWARDS, W.K., 2000, A tale of two toolkits: relating infrastructure and use in flexible CSCW toolkits. Computer-Supported Cooperative Work: the Journal of Collaborative Computing, 9, pp. 33-51.
17. EUROSTAT YEARBOOK, 2001, http://www.eudatashop.gov.uk/ statistics_in_focus/ (accessed on March 2004).
18. FINKELSTEIN, L.M., BURKE, M. and RAJU, N.S., 1995, Age discrimination in simulated employment contexts: an integrative analysis. Journal of Applied Psychology, 80, 6, pp. 652-653.
19. FROMAN, L., 1994, Adult learning in the workplace. In Interdisciplinary Handbook of Adult Lifespan Learning, J.D. Sinnott (Ed.), pp. 159-170 (Westport, CT: Greenwood Press).
20. GREGOR, P., NEWELL, A. and ZAJICEK, M., 2002, Designing for dynamic diversity - interfaces for older people. Proceedings of 5th ACM/SIGAPH Conference on Assistive Technologies. 8-10 July 2002, Edinburgh, Scottland (New York: ACM Press).
21. GRUDIN, J., 1994, Groupware and social dynamics: eight challenges for developers. Communications of the ACM, 37, 1, pp. 92-105.
22. GRUDIN, J., 1989, Why groupware applications fail: problems in design and evaluation. Office: Technology and People, 4, 3, pp. 245-264.
23. HAYWARD, M.D., GRADY, W.R., HARDY, M.A. and SOMMERS, D., 1989, Occupational influences on retirement, disability, and death. Demography, 26, pp. 393-409.
24. HERTZOG, C. and LIGHT, L., 2004, Methodological issues in the assessment of technology use for older adults. In: Technology for Adaptive Aging, R. W. Pew and S.B. Van Hemel (Eds) (Washington, DC: National Academies Press).
25. HERZOG, A.R., HOUSE, J.S. and MORGAN, J.N., 1991, Relations of work and retirement to health and well-being in older age. Psychology and Aging, 6, pp. 202-211.
26. IMEL, S., 1991, Older worker training: an overview. ERIC Digest, No. 114. (Columbus OH: ERIC Clearinghouse on Adult Career and Vocational Education).
27. JOHANSSON, I., 2003, Intergenerational relations at work in Sweden and the UK. In Aging and Work, M. Kumashiro (Ed.), pp. 143-152 (London: Taylor and Francis).
28. KEEN, T.R., 2003, Creating Effective and Successful Teams, Ichor Business Books (Purdue: Purdue University Press).
29. KNOWLES, M., 1984, Andragogy in Action (San Francisco: Jossey-Bass).
30. KRAUT, R.E., 2003, Applying social psychological theory to the problems of group work. In J.M. Carroll (Ed.), HCI Models, Theories, and Frameworks: Toward a Multidisciplinary Science, pp. 32-356 (San Francisco: Morgan Kaufmann Publishers).
31. LEE, D.M., 1994, Models of collaboration and adult reasoning. In Handbook of Adult Lifespan Learning, J. Sinnott (Ed.) (Westport, Connecticut: Greenwood Press).
32. LINDENBERGER, J. and STOLTZ-LOIKE, M., 2005, Why mentor? Mentoring is a strategic business imperative, Human Resources, The Lindenberger Group, LLC and SeniorThinking.
33. LONG, H.B., 1991, Understanding adult learners. In Adult Learning Methods: A Guide for Effective Instruction, M.W. Galbraith (Ed.) pp. 23-38 (Malabar, FL: Krieger Publishing Company).
34. MARSICK, V., 1987, Learning in the Workplace: Theory and Practice (London: Croom Helm).
35. MCGRATH, J.E., ARROW, H., GRUENFELD, D.H., HOLLINGSHEAD, A.B. and O'CONNOR, K.M., 1993, Groups, tasks, and technology: the effects of experience and change. Small Group Research, 24, pp. 406-420.
36. MCGRATH, J.E., 1991, Time, interaction and performance (TIP): a theory of groups. Small Group Research, 22, pp. 147-174.
37. MEYER, B., MEAD, S.E., ROGERS, W.A., and SCHNEIDER-HUFSCHMIDT, M., 1998, Making technology accessible for older users. Special Interest Groups at the Conference on Computer-Human Interaction. In: Proceedings of CHI '98, Los Angeles, CA (New York: ACM Press), p. 373.
38. MEYER, B.J.F. and POON, L.W., 2001, Effects of structure strategy training and signaling on recall of text. Journal of Educational Psychology, 93, pp. 141-159.
39. MILES, M.B. and HUBERMAN, A.M., 1994, Qualitative Data Analysis: A Sourcebook of New Methods (California: Sage Publications).
40. PARKINSON, D., 2002, Voices of experience: mature workers in the future workplace. The Conference Board, Conference Board Report no. 1319-02-RR.
41. PETHOKOUKIS, J.M., 2006, The economy may face a shortage of qualified workers. Available online at: http://www.usnews.com/usnews/biztech/ articles/060612/12shortage.htm (accessed 13 June 2006).
42. PEW, R.W. and VAN HEMEL S.B. (Eds), 2004, Technology for Adaptive Aging (Washington, DC: National. Academies Press).
43. RHINE, S.H., 1984, Managing older workers: company policies and attitudes. A research report from the Conference Board. The Conference Board (New York).
44. ROGERS, W.A., 1999, Technology training for older adults, Senior CHI Development Consortium at the Conference on Computer-Human Interaction, Proceedings of CHI '99 (New York: ACM Press), pp. 51-52.
45. ROSSON, M.B. and CARROLL, J.M., 2002, Usability Engineering: Scenario-Based Development of Human-Computer Interaction (San Francisco, CA: Morgan Kaufmann).
46. SALTHOUSE, T.A., 1991, Theoretical Perspectives on Cognitive Aging (Hillsdale, NJ: LEA).
47. SCHAIE, K.W., 1996, Intellectual Development in Adulthood: The Seattle Longitudinal Study (New York: Cambridge University Press).
48. SCHAIE, K.W., 2004, Cognitive Aging. In Technology for Adaptive Aging, R.W. Pew and S.B. Van Hemel (Eds) (Washington, DC: National Academies Press).
49. SHAW, G.P. and SMITH, D.Y., 2003, Don't let knowledge and experience fly away: leveraging scarce expertise to support ongoing competitiveness in the aerospace and defense industry. Accenture, London, UK. Available online at: www.accenture.com/NR/rdonlyres/3988F29F-EA62-47AD- 99DF-82850639E207/0/ad_workforce.pdf and http://whitepapers.techre-public.com. com (last accessed January 2007).
50. SINNOTT, J.D., 1993, The relationship of postformal thought, adult learning, and lifespan development. In Interdisciplinary Handbook of Adult Lifespan Learning, J.D. Sinnott (Ed.) (Westport, CT: Greenwood Press).
51. STEIN, D. and ROCCO, T.S., 2001, The older worker, myths and realities, ERIC, 18. Clearinghouse on Adult Career and Vocational Education (ACVE) Archive. Available online at: www.calpro-online.org/ERIC/docgen.asp?tbl=mr&ID=108 (last accessed January 2007).
52. STEINBERG, L., 2001, Age schism. Maryland Daily Record - Techlink (09/01), 112(278), p. 6.
53. STRAUß, J. and KUDA, E., 2000, Action tool: teamwork and older workers. Leonardo Project Report published by Metall Vorstand. Industriegewerkschaft Metall, Department of Vocational Training together with Sozialforschungsstelle Dortmund (research institute). Translator: 1. Davis-Schauer, Frankfurt - Dormund, March 2000. Available online at: www. mayday.igmetall.de/download/arbeitsgestaltung_entgelt/leonardo_project. pdf (last accessed January 2007).
54. TAPSCOTT, D., 1995, The Digital Economy: Promise and Peril in the Age of Networked Intelligence (New York: McGraw-Hill).
55. TORFF, B. and STERNBERG, R.J., 1998, Changing mind, changing world: practical intelligence and tacit knowledge in adult learning, In Adult learning and development: Perspectives from educational psychology, M.C. Smith and T. Pourchot (Eds), pp. 109-126 (Mahwah, NJ: Lawrence Erlbaum Associates)
56. UCCELLO, C.E., 1998, Factors influencing retirement: their implications for raising retirement age. AARP Public Policy Institute, October 1998 (Washington, DC).
57. VICENTE, K.J., 2000, HCI in the global knowledge-based economy: designing to support worker adaptation. In ACM Transactions on Computer-Human Interaction (TOCHI), 7, pp. 263-280.
58. VYGOTSKY, L., 1978, Mind in Society: The development of higher psychological processes (Cambridge, MA: Harvard University Press).
59. WEGMAN, D.H. and MCGEE, J.P. (Eds), 2004, Health and Safety Needs of Older Worker, National Research Council (Washington, D.C.: National Academies Press).