Customer-supplier relationship management in an intelligent supply chain network

Production Planning and Control

Volumn 18, Issue 5, 2007, Pages 377-387

  Ounnar, F ^a   Pujo, P ^a   Mekaouche, L ^a   Giambiasi, N ^a  

^a AIX MARSEILLE UNIVERSITY   (France)

Author keywords

AHP; Customer supplier relationship; Holonic system; Self organisation

Indexed keywords

COMPETITIVE INTELLIGENCE; MATHEMATICAL MODELS; PROJECT MANAGEMENT; SOCIETIES AND INSTITUTIONS; SUPPLY CHAIN MANAGEMENT;

AHP; CUSTOMER-SUPPLIER RELATIONSHIP; HOLONIC SYSTEM; SELF ORGANISATION;

CUSTOMER SATISFACTION;

EID: 34547354351     PISSN: 09537287     EISSN: 13665871     Source Type: Journal    
DOI: 10.1080/09537280701403736     Document Type: Article

References (32)

1. Bonnefous, C. and Courtois, A., Indicateurs de Performances, 2001 (Hermes: Paris, France).
2. Burlat, P., Besombes, B. and Deslandres, V., Constructing a typology for networks of firms. Prod. Plan. & Cont., 2003, 14(5), 399-409.
3. Chen, K.L., Chen, K.S. and Li, R.K., Suppliers capability and price analysis chart. Int. J. Prod. Econ., 2005, 98(3), 315-327.
4. Choi, T.Y. and Hartley, J.L., An exploration of supplier selection practices across the supply chain. J. Oper. Manage., 1996, 14(4), 333-343.
5. Davenport, T.H. and Brooks, J.D., Enterprise systems and the supply chain. J. Enterprise Inform. Manage., 2004, 17(1), 8-19.
6. Dickson, G.W., An analysis of vendor selection systems decisions. J. Purch., 1966, 2(1), 5-17.
7. Gunasekaran, A. and Nath, B., The role of information technology in business process reengineering. Int. J. Prod. Econ., 1997, 50(2/3), 91-104.
8. Gunasekaran, A. and Ngai, E.W.T., Virtual supply-chain management. Prod. Plan. & Cont., 2004, 15(6), 584-595.
9. Harker, P.T., The Art and Science of Decision Making. In The Analytical Hierarchy Process: Applications and Studies, edited by B.L. Golden, E.A. Wasil, and P.T. Harker, pp. 3-36, 1989 (Springer-Verlag: New York, NY).
10. Jayaraman, V., Srivastava, R. and Benton, W.C., Supplier selection and order quantity allocation: a comprehensive model. J. Supply Chain Manage., 1999, 35(2), 50-58.
11. Johannessen, S. and Solem, O., Logistics organisations: ideologies, principles and practice. Int. J. Logist. Manage., 2002, 13(1), 31-42.
12. Koestler, A., The Ghost in the Machine, 1989 (Arkana: London).
13. Mekaouche, L., Ounnar, F., Pujo, P. and Giambiasi, N., Self evaluation of company's performance in partnership network, in IEMC'05, International Engineering Management Conference, St. John's, Newfoundland, Canada, IEEE Catalog Number: 05CH37681C, ISBN: 0-7803-9140-3, 2005.
14. Maull, R. and Childe, S., Business process re-engineering: An example from the banking sector. Int. J. Service Indust. Manage., 1994, 5(3), 26-34.
15. Muralidharan, C., Anantharaman, N. and Deshmukh, S.G., A multi-criteria group decision-making model for supplier rating. J. Supply Chain Manage., 2002, 38(4), 22-33.
16. Nakato, H. and Michael, K., The relative importance of supplier selection criteria: The case of electronic components procurement in Japan. J. Purch. & Mat. Manage., 1998, 34(2), 19-24.
17. Narasimhan, R., An analytic approach to supplier selection. J. Purch. & Mat. Manage., 1983, 19(4), 27-32.
18. Nydick, R.L. and Hill, R.P., Using the analytic hierarchy process to structure the supplier selection procedure. J. Purch. & Mat. Manage., 1992, 28(2, spring), 31-37.
19. Olhager, J. and Selldin, E., Supply chain management survey of Swedish manufacturing firms. Int. J. Prod. Econ., 2004, 89(3), 353-361.
20. Ounnar, F., Prise en compte des aspects décision dans la modélisation par réseaux de Petri des systèmes flexibles de production. PhD, Institut National Polytechnique de Grenoble, 1999.
21. Ounnar, F. and Pujo, P., Décentralisation des mécanismes de pilotage de la relation donneurs d'ordres/fournisseurs, in 4e Congrès International de Génie Industriel, 2001, pp. 1175-1185.
22. Ounnar, F. and Pujo, P., Supplier evaluation process within a self-organised logistical network. Int. J. Logist. Manage., 2005, 16(1), 159-172.
23. Pearson, J.N. and Ellram, L.M., Supplier selection and evaluation in small versus large electronics firms. J. Small Business Manage., 1995, 33(4), 53-65.
24. Pujo, P. and Brun-Picard, D., Pilotage sans création de plan prévisionnel, ni d'ordonnancement préalable. In Méthodes du Pilotage des Systèmes de Production, edited by P. Pujo and J.P. Kieffer, pp. 130-162, 2001 (Hermes: Paris, France).
25. Reijers, H.A. and Limam Mansar, S., Best practices in business process redesign: an overview and qualitative evaluation of successful redesign heuristics. Omega, 2005, 33(4), 283-306.
26. Rong, C., Takahashi, K. and Wang, J., Enterprise waste evaluation using the analytic hierarchy process and fuzzy set theory. Prod. Plan. & Cont., 2003, 14(1), 90-103.
27. Saaty, T.L., The Analytic Hierarchy Process, 1980 (McGraw-Hill.: New York, NY).
28. Thomas, Y.C. and Janet, L.H., An exploration of supplier selection practices across the supply chain. J. Oper. Manage., 1996, 14(4), 333-343.
29. Van Brussels, H., Wyns, J., Valckenears, P., Bongaerts, L. and Peeters, P., Reference architecture for holonic manufacturing systems: PROSA. Computers in Industry, 1998, 37(3), 255-276.
30. Vargas, L.G., An overview of the analytic hierarchy process and its applications. Euro. J. Oper. Res., 1990, 48(1), 2-8.
31. Weber, C.A., Current, J.R. and Benton, W.C., Vendor selection criteria and methods. Euro. J. Oper. Res., 1991, 50(1), 2-18.
32. Wedley, W.C., Combining qualitative and quantitative factors - an analytic hierarchy approach. Socio Econ. Plan. Sci., 1990, 24(1), 57-64.