Estimate of warranty costs based on research of the customer's behavior

2007 Proceedings - Annual Reliability and Maintainability Symposium, RAMS

Volumn , Issue , 2007, Pages 323-328

  Vintr, Zdenek ^a,c   Vintr, Michal ^b,d  

^a Czeck University of Defence   (Czech Republic)

^b BRNO UNIVERSITY OF TECHNOLOGY   (Czech Republic)

^c UNIVERSITY OF DEFENCE   (Czech Republic)

^d BRNO UNIVERSITY OF TECHNOLOGY   (Czech Republic)

Author keywords

Estimation; Two dimensional warranty; Vehicle; Warranty period

Indexed keywords

TWO-DIMENSIONAL WARRANTY; WARRANTY PERIODS;

CUSTOMER SATISFACTION; PARAMETER ESTIMATION; PRODUCT DEVELOPMENT; RELIABILITY THEORY;

COST BENEFIT ANALYSIS;

EID: 34547291789     PISSN: 0149144X     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/RAMS.2007.328135     Document Type: Conference Paper

References (6)

1. W. R. Blischke, D. N. P. Murthy, Product Warranty Handbook, New York, Marcel Dekker, 1996.
2. W. R. Blischke, D. N. P. Murthy, Warranty Cost Analysis, New York, Marcel Dekker, 1994.
3. A. Birolini, Reliability Engineering - Theory and Practice, New York, Springer-Verlag Berlin Heidelberg, 2004.
4. P. Hoang, Handbook of Reliability Engineering, London, Springer-Verlag, 2003.
5. C.E. Ebeling, An introduction to Reliability and Maintainability Engineering, New York, McGraw-Hill, 1997.
6. V. Krivtsov, M. Frankstein, "Nonparametric estimation of Marginal Failure Distributions from Dually Censored Automotive Data", Proc. Ann. Reliability & Maintainability Symp., (Jan.) 2004, pp 85-89.