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Volumn , Issue , 2006, Pages 194-201

Research on predictive dialing system based on distributed call center

Author keywords

[No Author keywords available]

Indexed keywords

COMPUTER ARCHITECTURE; DATA STRUCTURES; DISTRIBUTED COMPUTER SYSTEMS; INTERNET PROTOCOLS; MARKETING; PREDICTIVE CONTROL SYSTEMS;

EID: 34547291289     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/SERA.2006.58     Document Type: Conference Paper
Times cited : (1)

References (13)
  • 1
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    • Penghua Wu. The Construction of Multi-Media Call Center and CRM Strategy [M]. Beijing: People's Posts & Telecommunications Publishing House, 2003.10.
    • Penghua Wu. The Construction of Multi-Media Call Center and CRM Strategy [M]. Beijing: People's Posts & Telecommunications Publishing House, 2003.10.
  • 4
    • 34547248181 scopus 로고    scopus 로고
    • http://www.ctiforum.com/technology/outbound/outbound.htm
  • 5
    • 34547363501 scopus 로고    scopus 로고
    • Song Shuguang Tan Qingping Peng Fuchun. Service Subsystem of Intelligent Call of Call Center[J]. Computer Engineering and Applications, 2002, 38 (7): 250-252.
    • Song Shuguang Tan Qingping Peng Fuchun. Service Subsystem of Intelligent Call of Call Center[J]. Computer Engineering and Applications, 2002, 38 (7): 250-252.
  • 6
    • 34547262307 scopus 로고    scopus 로고
    • Aleksander Szlam & Ken Thatcher. Predictive Dialing Fundamentals: An Overview of Predictive Dialing Technologies, their Application and Usage [M]. softcover, 1996.
    • Aleksander Szlam & Ken Thatcher. Predictive Dialing Fundamentals: An Overview of Predictive Dialing Technologies, their Application and Usage [M]. softcover, 1996.
  • 7
    • 34547308541 scopus 로고    scopus 로고
    • CHEN Yong.YANG Xue ling. Design and implementation of the management system basedon separate call center [J]. Computer Engineering and Design, 2002, 23 (12): 48-51.
    • CHEN Yong.YANG Xue ling. Design and implementation of the management system basedon separate call center [J]. Computer Engineering and Design, 2002, 23 (12): 48-51.
  • 8
    • 0034976341 scopus 로고    scopus 로고
    • James W. Cooper, Mahesh Viswanathan and Zunaid Kazil.SAMSA: A Speech Analysis, Mining And Summary Application for Outbound Telephone Calls [C]. 34th Annual Hawaii International Conference on System Sciences (HICSS-34)-4,2001, pp. 400-408.
    • James W. Cooper, Mahesh Viswanathan and Zunaid Kazil.SAMSA: A Speech Analysis, Mining And Summary Application for Outbound Telephone Calls [C]. 34th Annual Hawaii International Conference on System Sciences (HICSS-34)-Volume 4,2001, pp. 400-408.
  • 10
    • 34547328458 scopus 로고    scopus 로고
    • Hongsong Li, Xiaofeng Qiu. Network Integration Technology and Application[M]. Beijing: Science Publishing Company, 1999.9.
    • Hongsong Li, Xiaofeng Qiu. Network Integration Technology and Application[M]. Beijing: Science Publishing Company, 1999.9.
  • 11
    • 34547378444 scopus 로고    scopus 로고
    • Yueru Cai, Xiling Liu. The Basic Tutorial of Web Service[M]. Beijing: Tsinghua University Press, 2005.6.
    • Yueru Cai, Xiling Liu. The Basic Tutorial of Web Service[M]. Beijing: Tsinghua University Press, 2005.6.
  • 12
    • 34547350466 scopus 로고    scopus 로고
    • Zhang You-sheng. Software Architecture[M]. Beijing: Tsinghua University Press, 2004.1.
    • Zhang You-sheng. Software Architecture[M]. Beijing: Tsinghua University Press, 2004.1.
  • 13
    • 34547319322 scopus 로고    scopus 로고
    • Managing Software Development Projects:Formula for Success
    • John Wiley & Sons, Inc
    • Neal Whitten. Managing Software Development Projects:Formula for Success,2nd Edition[M]. John Wiley & Sons, Inc, 1999.
    • (1999) Edition[M] , vol.2 nd
    • Whitten, N.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.