Simplifying electronic reference: A hybrid approach to one-on-one consultation

College and Undergraduate Libraries

Volumn 8, Issue 2, 2001, Pages 89-102

  Hoskisson, Tam ^a   Wentz, Deleyne ^b  

^a TEMPLE UNIVERSITY   (United States)

^b UTAH STATE UNIVERSITY   (United States)

Author keywords

Appointment based reference service; Bibliographic instruction; E mail; Electronic reference; Reference services; Reference services automation; Research consultation; Term paper counseling

Indexed keywords

EID: 34547272182     PISSN: 10691316     EISSN: 15452530     Source Type: Journal    
DOI: 10.1300/J106v08n02_09     Document Type: Article

References (8)

1. Cassell, Kay. 1999. Developing Reference Collections and Services in an Electronic Age:A How-to-Do-It Manual for Librarians, New York:Neal-Schuman.
2. Durrance, Joan. 1983. “The Generic Librarian:Anonymity Versus Accountability”. RQ, 22(no. 3) Spring:278–283.
3. Fishman, Diane. 1998. “Managing the Virtual Reference Desk:How to Plan an Effective Reference E-Mail System”. Medical Reference Services Quarterly, 17(no. 1) Spring:1–10.
4. Giannini, Tula. “Modeling the Reference Process Online.”. 20th Annual National Online Meeting Proceedings. Medford, N.J.:Information Today.
5. Keefer, Jane, and Karabenick, Stuart. 1998. “Help Seeking in the Information Age.”. In Strategic Help Seeking:Implications for Learning and Teaching, Mahwah, N.J.:Lawrence Erlbaum.
6. Massey-Burzio, Virginia. 1998. “From the Other Side of the Reference Desk:A Focus Group Study”. The Journal of Academic Librarianship, 24(no. 3) May:208–215.
7. Weissman, Sara. 1997. “E-Ref Characteristics.” Morris City, MN Available from (24 November 2000).
8. Wheatley, Margaret. 1992. Leadership and the New Science:Learning about Organization from an Orderly Universe, San Francisco:Berrett-Koehler.