The moderating role of human capital management practices on employee capabilities

Journal of Knowledge Management

Volumn 11, Issue 3, 2007, Pages 31-51

  Bontis, Nick ^a   Serenko, Alexander ^b  

^a MCMASTER UNIVERSITY   (Canada)

^b LAKEHEAD UNIVERSITY   (Canada)

Author keywords

Employee development; Human capital; Human resource management; Job satisfaction

Indexed keywords

EID: 34547193224     PISSN: 13673270     EISSN: None     Source Type: Journal    
DOI: 10.1108/13673270710752090     Document Type: Article

References (112)

1. Adams, J.S. (1963), "Toward an understanding of inequity", Journal of Abnormal and Social Psychology, Vol. 67 No. 5, pp. 422-36.
2. Ambrose, M.L. and Kulik, C.T. (1999), "Old friends, new faces: motivation research in the 1990s", Journal of Management, Vol. 25 No. 3, pp. 231-92.
3. Anderson, J.C. and Gerbing, D.W. (1988), "Structural equation modeling in practice: A review and recommended two-step approach", Psychological Bulletin, Vol. 103 No. 3, pp. 411-23.
4. Bagshaw, M. (1996), "Creating employability: How can training and development square the circle between individual and corporate interest?", Industrial and Commercial Training, Vol. 28 No. 1, pp. 16-18.
5. Bart, C. and Bontis, N. (2003), "Distinguishing between the board and management company mission: Implications for corporate governance", Journal of Intellectual Capital, Vol. 4 No. 3, pp. 361-81.
6. Bart, C., Bontis, N. and Taggar, S. (2001), "A model of mission statements and firm performance", Management Decision, Vol. 39 No. 1, pp. 19-35.
7. Basadur, M.S., Runco, M.A. and Vega, L.A. (2000), "Understanding how creative thinking skills, attitudes and behaviors work together: A casual process model", The Journal of Creative Behavior, Vol. 34 No. 2, pp. 77-100.
8. Beynon, H. (1975), Working for Ford, E.P. Publishing, Wakefield.
9. Bhagat, R.S. (1982), "Conditions under which stronger job performance-job satisfaction relationships may be observed: A closer look at two situational contingencies", The Academy of Management Journal, Vol. 25 No. 4, pp. 772-89.
10. Birdi, K., Allan, C. and Warr, P. (1997), "Correlates and perceived outcomes of four types of employee development activity", Journal of Applied Psychology, Vol. 82 No. 6, pp. 845-57.
11. Bontis, N. (1998, "Intellectual capital: An exploratory study that develops measures and models", Management Decision, Vol. 36 No. 2, pp. 63-76.
12. Bontis, N. (1999), "Managing organizational knowledge by diagnosing intellectual capital: Framing and advancing the state of the field", International Journal of Technology Management, Vol. 18 Nos 5/6/7/8, pp. 433-62.
13. Bontis, N. (2001), "Assessing knowledge assets: A review of the models used to measure intellectual capital", International Journal of Management Reviews, Vol. 3 No. 1, pp. 41-60.
14. Bontis, N. (Ed.) (2002), World Congress of Intellectual Capital Readings, Butterworth-Heinemann KMCI Press, Boston, MA.
15. Bontis, N. (2003), "Intellectual capital disclosure in Canadian corporations", Journal of Human Resource Costing and Accounting, Vol. 7 Nos 1/2, pp. 9-20.
16. Bontis, N. (2004), "National intellectual capital index: A United Nations initiative for the Arab region", Journal of Intellectual Capital, Vol. 5 No. 1, pp. 13-39.
17. Bontis, N. and Fitz-enz, J. (2002),"Intellectual capital ROI: A causal map of human capital antecedents and consequents", Journal of Intellectual Capital, Vol. 3 No. 3, pp. 223-47.
18. Bontis, N. and Nikitopoulos, D. (2001), "Thought leadership on intellectual capital", Journal of Intellectual Capital, Vol. 2 No. 3, pp. 183-91.
19. Bontis, N., Crossan, M.M. and Hulland, J. (2002), "Managing an organizational learning system by aligning stock and flows", Journal of Management Studies, Vol. 39 No. 4, pp. 437-69.
20. Bontis, N., Keow, W. and Richardson, S. (2000), "Intellectual capital and the nature of business in Malaysia", Journal of Intellectual Capital, Vol. 1 No. 1, pp. 85-100.
21. Bontis, N., Dragonetti, N., Jacobsen, K. and Roos, G. (1999), "The knowledge toolbox: A review of the tools available to measure and manage intangible resources", European Management Journal, Vol. 17 No. 4, pp. 391-402.
22. Borg, I. and Braun, M. (1996), "Work values in East and West Germany: Different weights, but identical structures", Journal of Organizational Behavior, Vol. 17, S1, pp. 541-55.
23. Brayfield, A.H. and Crockett, W.H. (1955), "Employee attitudes and employee performance", Psychological Bulletin, Vol. 52 No. 5, pp. 396-424.
24. Brown, S.P. and Peterson, R.A. (1993), "Antecedents and consequences of salesperson job satisfaction: Meta-analysis and assessment of causal effects", Journal of Marketing Research, Vol. 30 No. 1, pp. 63-77.
25. Burke, R.J. (1998), "Job insecurity in recent business school graduates: Antecedents and consequences", International Journal of Stress Management, Vol. 5 No. 2, pp. 113-19.
26. Carte, T.A. and Russell, C.J. (2003), "In pursuit of moderators: nine common errors and their solutions", MIS Quarterly, Vol. 27 No. 3, pp. 479-501.
27. Cengiz, Y. (2002), "Salesperson performance and job attitudes revisited: An extended model and effects of potential moderators", European Journal of Marketing, Vol. 36 Nos 11/12, pp. 1389-414.
28. Chin, W.W. (1998), "The partial least squares approach for structural equation modeling", in Marcoulides, G.A. (Ed.), Modern Methods for Business Research, Lawrence Erlbaum Associates, Mahwah, NJ, pp. 295-336.
29. Chin, W.W. (2001), PLS-Graph User's Guide, Version 3.0, Soft Modeling, Houston, TX.
30. Chin, W.W., Marcolin, B.L. and Newsted, P.R. (2003), "A partial least squares latent variable modeling approach for measuring interaction effects: Results from a Monte Carlo simulation study and an electronic-mail emotion/adoption study", Information Systems Research, Vol. 14 No. 2, pp. 189-217.
31. Choo, C.W. and Bontis, N. (Eds) (2002), The Strategic Management of Intellectual Capital and Organizational Knowledge, Oxford University Press, New York, NY.
32. Chow, G.C. (1960), "Tests of equality between sets of coefficients in two linear regressions", Econometrica, Vol. 28 No. 3, pp. 591-605.
33. Cohen, J. (1988), Statistical Power Analysis for the Behavioral Sciences, Lawrence Erlbaum Associates, Hillsdale, NJ.
34. Collins, L.M. and Horn, J.L. (1991), Best Methods for the Analysis of Change: Recent Advances, Unanswered Questions, Future Directions, American Psychological Association Press, Washington, DC.
35. Cordery, J.L., Mueller, W.S. and Smith, L.M. (1991), "Attitudinal and behavioral effects of autonomous group working: A longitudinal field study", Academy of Management Journal, Vol. 34 No. 2, pp. 464-76.
36. Cronbach, L.J. (1951), "Coefficient alpha and the internal structure of tests", Psychometrika, Vol. 16 No. 3, pp. 297-334.
37. Davidson, R. and MacKinnon, J.G. (1993), Estimation and Inference in Econometrics, Oxford University Press, New York, NY.
38. Deci, E.L. (1975), Intrinsic Motivation, Plenum Press, New York, NY.
39. Erez, M., Kleinbeck, U. and Thierry, H. (Eds) (2001), Word Motivation in the Context of a Globalizing Economy, Lawrence Erlbaum Associates, Mahwah, NJ.
40. Farrell, D. and Rusbult, C.E. (1981), "Exchange variables as predictors of job satisfaction, job commitment, and turnover: The impact of rewards, costs, alternatives, and investments", Organizational Behavior and Human Performance, Vol. 27 No. 1, pp. 78-95.
41. Folger, R. and Konovsky, M.A. (1989), "Effects of procedural and distributive justice on reactions to pay raise decisions", The Academy of Management Journal, Vol. 32 No. 1, pp. 115-30.
42. Fornell, C. and Larcker, D.F. (1981), "Evaluating structural equation models with unobservable variables and measurement error", Journal of Marketing Research, Vol. 18 No. 1, pp. 39-50.
43. Fox, F.V. and Staw, B.M. (1979), "The trapped administrator: effects of job insecurity and policy resistance upon commitment to a course of action", Administrative Science Quarterly, Vol. 24 No. 3, pp. 449-71.
44. Frohlich, M.T. (2002), "Techniques for improving response rates in OM survey research", Journal of Operations Management, Vol. 20 No. 1, pp. 53-62.
45. Gefen, D., Straub, D. and Boudreau, M.-C. (2000), "Structural equation modeling and regression: Guidelines for research practice", Communications of the Association for Information Systems, Vol. 4 No. 7, pp. 1-77.
46. Goldstein, I.L. (1989), Training and Development in Organizations, Jossey-Bass Publishers, San Francisco, CA.
47. Greenberg, J. (1995), The Quest for Justice on the Job: Essays and Experiments, Sage Publications, Thousand Oaks, CA.
48. Greenhalgh, L. (1982), "Maintaining organizational effectiveness during organizational retrenchment", Journal of Applied Behavioral Science, Vol. 18 No. 2, pp. 155-70.
49. Greenhalgh, L. and Rosenblatt, Z. (1984), "Job insecurity: Toward conceptual clarity", The Academy of Management Review, Vol. 9 No. 3, pp. 438-48.
50. Grensing-Pophal, L. (2002), Motivating Today's Employees, Self-Counsel Press, North Vancouver.
51. Hackman, J.R. and Oldham, G.R. (1975), "Development of the Job Diagnostic Survey", Journal of Applied Psychology, Vol. 60 No. 2, pp. 159-70.
52. Hackman, J.R. and Oldham, G.R. (1980), Work Redesign, Addison-Wesley, Reading, MA.
53. Hatcher, L. (1994), A Step-by-Step Approach to Using the SAS System for Factor Analysis and Structural Equation Modeling, SAS Publishing, Cary, NC.
54. Heneman, H.G. and Schwab, D.P. (1985), "Pay satisfaction: Its multidimensional nature and measurement", International Journal of Psychology, Vol. 20, pp. 129-41.
55. Herzberg, F. (1957), Job Attitudes: Review of Research and Opinion, Psychological Service of Pittsburgh, Pittsburgh, PA.
56. Herzberg, F., Mausner, B. and Snyderman, B.B. (1959), The Motivation to Work, John Wiley & Sons, New York, NY.
57. Hofstede, G.H. (1980), Culture's Consequences: International Differences in Work-related Values, Sage Publications, Beverly Hills, CA.
58. Hong, K.-K. and Kim, Y.-G. (2002), "The critical success factors for ERP implementation: An organizational fit perspective", Information & Management, Vol. 40 No. 1, pp. 25-40.
59. Hulin, C.L. (1991), "Adaptation, persistence, and commitment in organizations", in Dunnette, M.D. and Hough, L.M. (Eds), Handbook of Industrial and Organizational Psychology, Vol. 2, Consulting Psychologists Press, Palo Alto, CA, pp. 445-505.
60. Iaffaldano, M.T. and Muchinsky, P.M. (1985), "Job satisfaction and job performance: A meta-analysis", Psychological Bulletin, Vol. 97 No. 2, pp. 251-73.
61. Igbaria, M., Parasuraman, S. and Badawy, M.K. (1994), "Work experiences, job involvement, and quality of work life among information systems personnel", MIS Quarterly, Vol. 18 No. 2, pp. 175-201.
62. Inkson, J.H.K. (1978), "Self-esteem as a moderator of the relationship between job performance and job satisfaction", Journal of Applied Psychology, Vol. 63 No. 2, pp. 243-7.
63. Ivancevich, J.M. (1979), "High and low task stimulation jobs: A causal analysis of performance-satisfaction relationships", Academy of Management Journal, Vol. 22 No. 2, pp. 206-22.
64. Jaworski, B.J. and Kohli, A.K. (1991), "Supervisory feedback: alternative types and their impact on salespeople's performance and satisfaction", Journal of Marketing Research, Vol. 28 No. 2, pp. 190-201.
65. Judge, T.A. and Welbourne, T.M. (1994), "A confirmatory investigation of the dimensionality of the pay satisfaction questionnaire", Journal of Applied Psychology, Vol. 79 No. 3, pp. 461-6.
66. Judge, T.A., Bono, J.E., Thoresen, C.J. and Patton, G.K. (2001), "The job satisfaction-job performance relationship: A qualitative and quantitative review", Psychological Bulletin, Vol. 127 No. 3, pp. 376-407.
67. Kankanhalli, A., Tan, B.C.Y. and Wei, K.-K. (2005), "Contributing knowledge to electronic knowledge repositories: An empirical investigation", MIS Quarterly, Vol. 29 No. 1, pp. 113-43.
68. Kleinbeck, U., Quast, H.-H., Thierry, H. and Hacker, H. (Eds), (1990), Work Motivation, Lawrence Erlbaum Associates, Hillsdale, NJ.
69. Konovsky, M.A. and Cropanzano, R. (1991), "Perceived fairness of employee drug testing as a predictor of employee attitudes and job performance", Journal of Applied Psychology, Vol. 76 No. 5, pp. 698-707.
70. Lawler, E.E. (1981), Pay and Organizational Development, Addison-Wesley, Reading, MA.
71. Lawler, E.E. and Hackman, J.R. (1969), "Impact of employee participation in the development of pay incentive plans: A field experiment", Journal of Applied Psychology, Vol. 53 No. 6, pp. 467-71.
72. Locke, E.A. (1970), "Job satisfaction and job performance: A theoretical analysis", Organizational Behavior and Human Performance, Vol. 5 No. 5, pp. 484-500.
73. Locke, E.A. and Latham, G.P. (1990), A Theory of Goal Setting and Task Performance, Prentice-Hall, Englewood Cliffs, NJ.
74. Locke, E.A. and Latham, G.P. (2002), "Building a particularly useful theory of goal setting and task motivation", American Psychologist, Vol. 57 No. 9, pp. 705-17.
75. McArdle, J.J. (1998), "Modeling longitudinal data by latent growth curve methods", in Marcoulides, G.A. (Ed.), Modern Methods for Business Research, Lawrence Erlbaum Associates, Mahwah, NJ, pp. 359-406.
76. McCowan, R.A., Bowen, U., Huselid, M.A. and Becker, B.E. (1999), "Strategic human resource management at Herman Miller", Human Resource Management Review, Vol. 38 No. 4, pp. 303-8.
77. Maslow, A.H. (1970), Motivation and Personality, Harper & Row, New York, NY.
78. Mayo, A. (2000), "The role of employee development in the growth of intellectual capital", Personnel Review, Vol. 29 No. 4, pp. 521-33.
79. Millman, Z. and Latham, G. (2001), "Increasing reemployment through training in verbal self-guidance", in Erez, M., Kleinbeck, U. and Thierry, H. (Eds), Word Motivation in the Context of a Globalizing Economy, Lawrence Erlbaum Associates, Mahwah, NJ.
80. Motowidlo, S.J. (1982), "Relationship between self-rated performance and pay satisfaction among sales representatives", Journal of Applied Psychology, Vol. 67, April, pp. 209-13.
81. Nonaka, I. and Takeuchi, H. (1995), The Knowledge-creating Company: How Japanese Companies Create the Dynamics of Innovation, Oxford University Press, Oxford.
82. Norris, D.R. and Niebuhr, R.E. (1984), "Organization tenure as a moderator of the job satisfaction-job performance relationship", Journal of Vocational Behavior, Vol. 24 No. 2, pp. 169-78.
83. Nunnally, J.C. (1978), Psychometric Theory, McGraw-Hill, New York, NY.
84. O'Regan, P., O'Donnel, D., Kennedy, T., Bontis, N. and Cleary, P. (2001), "Perceptions of intellectual capital: Irish evidence", Journal of Human Resource Costing and Accounting, Vol. 6 No. 2, pp. 29-38.
85. Pinder, C.C. (1997), Work Motivation in Organizational Behavior, Prentice-Hall, Upper Saddle River, NJ.
86. Podsakoff, P.M. and Organ, D.W. (1986), "Self-report in organizational research: Problems and prospects", Journal of Management, Vol. 12 No. 4, pp. 531-44.
87. Podsakoff, P.M., MacKenzie, S.B., Lee, J.-Y. and Podsakoff, N.P. (2003), "Common method biases in behavioral research: A critical review of the literature and recommended remedies", Journal of Applied Psychology, Vol. 88 No. 5, pp. 879-903.
88. Porter, L.W. (1962), "Job attitudes in management: I. Perceived deficiencies in need fulfillment as a function of job level", Journal of Applied Psychology, Vol. 46, pp. 375-84.
89. Roethlisberger, F.J. and Dickson, W.J. (1956), Management and the Worker: An Account of a Research Program Conducted by the Western Electric Company, Hawthorne Works, Chicago, Harvard University Press, Cambridge, MA.
90. Roskies, E., Louis-Guerin, C. and Fournier, C. (1993), "Coping with job insecurity: How does personality make a difference?", Journal of Organizational Behavior, Vol. 14 No. 7, pp. 617-30.
91. Sanderson, S.R. and Schein, L. (1986), "Sizing up the down-sizing era", Across the Board, Vol. 23 No. 11, pp. 14-21.
92. Schaubroeck, J. and Fink, L.S. (1998), "Facilitating and inhibiting effects of job control and social support on stress outcomes and role behavior: A contingency model", Journal of Organizational Behavior, Vol. 19 No. 2, pp. 167-95.
93. Schleicher, D.J., Watt, J.D. and Greguras, G.J. (2004), "Reexamining the job satisfaction - performance relationship: The complexity of attitudes", Journal of Applied Psychology, Vol. 89 No. 1, pp. 165-77.
94. Seleim, A., Ashour, A. and Bontis, N. (2004), "Intellectual capital in Egyptian software firms", The Learning Organization: An International Journal, Vol. 11 Nos 4/5, pp. 332-46.
95. Serenko, A. (Ed.) (2005), Proceedings of the Doctoral Consortium, McMaster World Congress, Hamilton.
96. Serenko, A. and Bontis, N. (2004), "Meta-review of knowledge management and intellectual capital literature: Citation impact and research productivity rankings", Knowledge and Process Management, Vol. 11 No. 3, pp. 185-98.
97. Shaffer, M.A. and Harrison, D.A. (1998), "Expatriates' psychological withdrawal from international assignments: Work, nonwork, and family influences", Personnel Psychology, Vol. 51 No. 1, pp. 87-118.
98. Shalley, C.E. (1991), "Effects of productivity goals, creativity goals, and personal discretion on individual creativity", Journal of Applied Psychology, Vol. 76 No. 2, pp. 179-85.
99. Sharma, S., Durand, R.M. and Gur-Arie, O. (1981), "Identification and analysis of moderator variables", Journal of Marketing Research, Vol. 18 No. 3, pp. 291-300.
100. Shaw, J.D., Duffy, M.K., Jenkins, G.D. Jr and Gupta, N. (1999), "Positive and negative affect, signal sensitivity, and pay satisfaction", Journal of Management, Vol. 25 No. 2, pp. 189-206.
101. Singer, J.D. and Willett, J.B. (2003), Applied Longitudinal Data Analysis: Modeling Change and Event Occurrence, Oxford University Press, New York, NY.
102. Skinner, B.F. (1969), Contingencies of Reinforcement: A Theoretical Analysis, Appleton-Century-Crofts, New York, NY.
103. Spector, P.E. (1997), Job Satisfaction: Application, Assessment, Causes, and Consequences, Sage Publications, Thousand Oaks, CA.
104. Stumpf, S.A. and Rabinowitz, S. (1981), "Career stage as a moderator of performance relationships with facets of job satisfaction and role perceptions", Journal of Vocational Behavior, Vol. 18 No. 2, pp. 202-18.
105. Ulrich, D. (1998), "Intellectual capital=competence × commitment", Sloan Management Review, Vol. 39 No. 2, pp. 15-26.
106. Vroom, V.H. (1964), Work and Motivation, Wiley & Sons, New York, NY.
107. Williams, S.S. and Wong, T. (1999), "Mood and organizational citizenship behavior: The effects of positive affect on employee organizational citizenship behavior intentions", The Journal of Psychology, Vol. 133 No. 6, pp. 656-68.
108. Williams, S., Pitre, R. and Zainuba, M. (2000), "Does mood influence organizational citizenship behaviour intentions? An experimental manipulation of affective state" Research and Practice in Human Resource Management, Vol. 8 No. 2, pp. 49-59.
109. Wolf, M.G. (1970), "Need gratification theory: A theoretical reformulation of job satisfaction/dissatisfaction and job motivation", Journal of Applied Psychology, Vol. 54 No. 1, pp. 87-94.
110. Wood, P.K. (1998), "Structural and configural models for longitudinal categorical data", in Marcoulides, G.A. (Ed.), Modern Methods for Business Research, Lawrence Erlbaum Associates, Mahwah, NJ, pp. 407-24.
111. Woszczynski, A.B. and Whitman, M.E. (2004), "The problem of common method variance in IS research", in Whitman, M.E. and Woszczynski, A.B. (Eds), The Handbook of Information Systems Research, Idea Group Publishing, Hershey, PA, pp. 66-77.
112. Zedeck, S. (1971), "Problems with use of moderator variables", Psychological Bulletin, Vol. 76 No. 4, pp. 295-310.