CHIC - A pluggable solution for community help in context

ACM International Conference Proceeding Series

Volumn 189, Issue , 2006, Pages 212-221

  Stevens, Gunnar ^a   Wiedenhöfer, Torben ^b  

^a FRAUNHOFER INSTITUTE FOR APPLIED INFORMATION TECHNOLOGY FIT   (Germany)

^b UNIVERSITY OF SIEGEN   (Germany)

Author keywords

Context awareness; Help systems; Knowledge management; Virtual communi ties; Wiki

Indexed keywords

COMMUNICATION SYSTEMS; CONTENT BASED RETRIEVAL; GROUPWARE; KNOWLEDGE MANAGEMENT; ONLINE SEARCHING; RAPID PROTOTYPING;

CONTEXT AWARENESS; HELP SYSTEMS; WIKI;

VIRTUAL REALITY;

EID: 34547160312     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/1182475.1182498     Document Type: Conference Paper

References (26)

1. Ackerman, M., Malone T. (1996) Answer Garden 2: merging organizational memory with collaborative help. Proc. of the conf. on Office information systems: ACM Press. 97-105.
2. Ackerman, M., Malone, T. (1990): Answer Garden: A Tool for Growing Organizational Memory. ACM SIGOIS Bulletin: ACM Press. 31-39.
3. Ackerman, M.S., McDonald, D. (2000) Collaborative Support for Informal Information in Collective Memory Systems. Information Systems Frontiers. 2(3-4). 333-347.
4. Beck, K. Gamma, E. (2004): Contributing to Eclipse: Principles, Patterns, and Plugins. Addison Wesley.
5. Bétrancourt, M. & Tversky, B. (2000): Effect of computer animation on users'performance: a review. Le travail Humain, 63(4). 311-330.
6. Crabtree, Andy (2004): Taking Technomethodology Seriously: Hybrid Change in the Ethnomethodology-Design Relationship. European Journal of Information Systems. 13(3). 195-209.
7. Carroll, J.M. (1997) Minimalism beyond the Nurnberg Funnel, MIT Press, Cambridge
8. Covi, L., Ackerman, M. (1995) Such easy-to-use systems: How organizations shape the design and use of online help systems. Proc. of conf. on Organizational computing systems. NY: ACM Press. 280-288.
9. Dourish, P. (1992) Computational Reflection and CSCW Design. Rank Xerox EuroPARC, EPC-92-102, Cambridge, UK, 1992
10. Dix, J.; Finlay, E.; Abowd, G.; Beale, Ru., eds. (1998): Human-Computer Interaction. 2nd Ed., Prentice Hall.
11. Dryfus, H. (1972): What computers can't do. New York, NY: Harper and Row.
12. Fischer, G. (2001) User modeling in human-computer interaction. UMUAI 11(1-2), NY: Springer. 65-86.
13. Grama H.; Attenborough, K et al. (2004): IBM Workplace Client Technology (Rich Client Edition) Technical Overview. Redbooks.
14. Kobsa, A., and Wahlster, W., eds. (1989). User Models in Dialog Systems. NY: Springer.
15. Ngambi, D. (2002): Pre-empting User Questions through Anticipating - Data Mining FAQ lists. Proceedings of SAICSIT. (Port Elizabeth, South Africa) NY: ACM Press. 101-109
16. Palmiter, S. & Elkerton, J. (1991). An evaluation of animated demonstrations for learning computer-based tasks. Proc. of CHI'91. ACM Press. 257-263.
17. Pipek, V.; Wulf, V. (2003): Pruning the Answer Garden: Knowledge Sharing in Maintenance Engineering. Proc. of the ECSCW: Kluwer. 1-20.
18. Pipek, Volkmar (2005): From Tailoring to appropration support: Negotiating groupware usage. PhD Thesis, University of Oulu, 2005.
19. Preece, J.; Rogers, Y.; Sharp, H.; Benyon, D.; Holland, S.; Carey, T. eds. (1994): Human- Computer Interaction. Addison Wesley.
20. Prestipino, M (2004): Supporting Collaborative Information Spaces for Tourists Conference. Proc. of, Mensch und Computer 2004. Oldenbourg Verlag. 209 - 219
21. Shneiderman, B. (1983): Direct manipulation: A step beyond programming languages. IEEE Computer, 16(8), 57-69.
22. Shneiderman, B. (1997): Designing the user interface: strategies for effective human-computer interaction. Addison-Wesley.
23. 23.Silveira, M., Sieckenius de Souza, C., Barbosa, S. (2001): Semiotic engineering contributions for designing online help systems. SIGDOC'01. NY: ACM Press. 31-38.
24. Suchman, L. (1987): Plans and situated actions. The problem of human-machine communication. Cambridge University Press.
25. Turk, K., Nichols, M. (1996): Online Help Systems: Technological Evolution or Revolution? Proc. of the 14th conf. on Systems documentation. NY: ACM Press. 239-242.
26. Wulf, V. (1999): "Let's see your Search-Tool!" Collaborative use of Tailored Artifacts in Groupware. Proceedings of GROUP '99, NY: ACM-Press. 50 - 60