Leveraging digital backchannels to enhance user experience in electronically mediated communication

Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW

Volumn , Issue , 2006, Pages 451-454

  Kellogg, Wendy A ^a   Erickson, Thomas ^a   Wolf, Tracee Vetting ^a   Levy, Stephen ^a   Christensen, Jim ^a   Sussman, Jeremy ^a   Bennett, William E ^a  

^a IBM T J WATSON RESEARCH CENTER   (United States)

Author keywords

Audio conferencing; Collaboration; Conference calls; CSCW; Instant messaging; Social computing; Social translucence; Social visualization; VoIP

Indexed keywords

MESSAGE PASSING; VOICE/DATA COMMUNICATION SYSTEMS;

AUDIO CONFERENCING; DIGITAL BACKCHANNELS; INSTANT MESSAGING; SOCIAL COMPUTING; SOCIAL TRANSLUCENCE; SOCIAL VISUALIZATION;

CONFERENCE CALLS;

EID: 34547141710     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/1180875.1180943     Document Type: Conference Paper

References (15)

1. Clark, H. H. and Brennan, S. E. (1991). Grounding in communication. In L. Resnick, J.M. Levine, and S. D. Teasley (Eds.) Perspectives on Socially Shared Cognition. Washington, DC: APA. 127-149.
2. th Hawaii International Conference on System Sciences (HICSS 2001); IEEE Press.
3. Erickson, T., Halverson, C., Kellogg, W. A., Laff, M. and Wolf, T. (2002). Social translucence: Designing social infrastructures that make collective activity visible. Communications of the ACM, Vol. 45, No. 4, pp. 40-44.
4. Erickson, T. and Kellogg, W. A. (2000). Social translucence: An approach to designing systems that mesh with social processes. In Transactions on Computer-Human Interaction (ToCHI), Vol. 7, No. 1, pp. 59-83. New York: ACM Press.
5. Erickson, T., Smith, D.N., Kellogg, W.A., Laff, M.R., Richards, J., and Bradner, E. (1999). Socially translucent systems: Social proxies, persistent conversation, and the design of 'Babble'. In Proc. of Human Factors in Computing Systems,(CHI'99); ACM Press.
6. Kaplan, J. and Yankelovich, N. (2006). Sun Labs™ Meeting Suite, Executive Edition. http://research.sun.com/projects/mc/hcic-boaster.pdf.
7. McCarthy, J.F. and boyd, d.m. (2005). Digital backchannels in shared physical spaces: Experiences at an academic conference. In Extended Abstracts, Human Factors in Computing Systems (CHI 2005); ACM Press.
8. McCarthy, J.F., boyd, d.m., Churchill, E., Griswold, W.G., Lawley, E., and Zaner, M. (2004). Digital backchannels in shared physical spaces: Attention, inattention, and contention. In Proc. Computer-Supported Cooperative Work (CSCW 2004); ACM Press.
9. th Int'l Conference on Distributed Communities on the Web (Sydney, Australia, April 3-5, 2002).
10. Nelson, L., Bly, S., and Sokoler, T. (2001). Quiet Calls: Talking silently on mobile phones. In Proc. Human Factors in Computing Systems (CHI 2001); ACM Press.
11. Olson, G.M. and Olson, J.S. (2000). Distance matters. Human-Computer Interaction, 15(1-2); Lawrence Erlbaum.
12. Weisz, J., Erickson, T., and Kellogg, W.A. (2006). Synchronous broadcast messaging: The use of ICT. In Proc. Human Factors in Computing Systems (CHI 2006); ACM Press.
13. Yankelovich, N., Kaplan, J., Provino, J., Wessler, M., and Morris DiMicco, I (2006). Improving audio conferencing: Why two ears are better than one. In Proc. Computer-Supported Cooperative Work; ACM Press.
14. Yankelovich, N., McGinn, J., Wessler, M., Kaplan, J., Provino, J., and Fox, H. (2005). Private communications in public meetings. In Extended Abstracts, Human Factors in Computing Systems (CHI 2005); ACM Press.
15. Yankelovich, N., Walker, W., Roberts, P., Wessler, M., Kaplan, J., and Provino, J. (2004). Meeting Central: Making distributed meetings more effective. In Proc. Computer-Supported Cooperative Work; ACM Press.