ISO quality as a driver of continuous improvement

Performance Measurement and Metrics

Volumn 8, Issue 2, 2007, Pages 88-97

  Sacchetti, Luciana ^a  

^a UNIVERSITY OF BOLOGNA   (Italy)

Author keywords

Academic libraries; Assessment; Customer services quality; ISO 9000 series; Italy; Knowledge management

Indexed keywords

EID: 34547113359     PISSN: 14678047     EISSN: None     Source Type: Journal    
DOI: 10.1108/14678040710760595     Document Type: Article

References (4)

1. De Leva, A. (2004-2005), La customer satisfaction nei servizi universitari: Il caso delle biblioteche, Faculty of Economics, Bologna, Dissertation.
2. Di Luigi, G. (20042005), La valutazione della qualità nella biblioteca del Dipartimento di Scienze Statistiche, Department of Statistics, Bologna, Dissertation.
3. International Organization for Standardization (2000), ISP 9001:2000: Quality Management Systems - Requirements, Beuth, Berlin.
4. Takeuchi, N.H. (1995), The Knowledge Creating Company, Oxford University Press, New York, NY.