Appliance call center: A successful mixed-initiative case study

AI Magazine

Volumn 28, Issue 2, 2007, Pages 89-100

  Cheetham, William ^a   Goebel, Kai ^b  

^a GE GLOBAL RESEARCH   (United States)

^b NASA AMES RESEARCH CENTER   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

CUSTOMER SUPPORT; MIXED-INITIATIVE SYSTEM; SERVICE PROVIDER;

ELECTRONIC MAIL; INFORMATION SERVICES; KNOWLEDGE BASED SYSTEMS; PROBLEM SOLVING;

ARTIFICIAL INTELLIGENCE;

EID: 34447287857     PISSN: 07384602     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (10)

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