A process-driven tool to support online dispute resolution

ACM International Conference Proceeding Series

Volumn 151, Issue , 2006, Pages 356-357

  Clarke, Lori ^a   Gaitenby, Alan ^a   Gyllstrom, Daniel ^a   Katsh, Ethan ^a   Marzilli, Matthew ^a   Osterweil, Leon J ^a   Sondheimer, Norman K ^a   Wing, Leah ^a   Wise, Alexander ^a   Rainey, Daniel ^b  

^a UNIVERSITY OF MASSACHUSETTS   (United States)

^b National Mediation Board   (United States)

Author keywords

Grievance mediation; Online dispute resolution; Participatory design; Process technology

Indexed keywords

DISPUTE RESOLUTION; GRIEVANCE MEDIATION; PARTICIPATORY DESIGN;

COMPUTER GRAPHICS; ONLINE SYSTEMS; PROCESS CONTROL;

SOFTWARE PROTOTYPING;

EID: 34250785640     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/1146598.1146700     Document Type: Conference Paper

References (3)

1. Katsh, E. and Rifkin, J., Online Dispute Resolution: Resolving Disputes in Cyberspace. San Francisco: Jossey-Bass, 2001.
2. Cass, A.G., Lerner, B.S., McCall, E.K., Osterweil, L.J., Sutton Jr., S.M., and Wise, A. Little-JIL/Juliette: A Process Definition Language and Interpreter. in International Conference on Software Engineering. Limerick, Ireland, 2000.
3. th Annual International Conference on Digital Government Research. San Diego, 2006.