Communication metaphors-in-use: Technical communication and offshore systems development

IEEE Transactions on Professional Communication

Volumn 50, Issue 2, 2007, Pages 93-108

  Wareham, Jonathan ^a   Mahnke, Volker ^b   Peters, Sanjay ^a   Bjorn Andersen, Niels ^b  

^a ESADE BUSINESS SCHOOL   (Spain)

^b Department of International Economics and Management   (Denmark)

Author keywords

Communication; Metaphor; Offshore; Outsourcing; Systems development

Indexed keywords

INDUSTRIAL RELATIONS; MANAGEMENT; OUTSOURCING; SOCIETIES AND INSTITUTIONS;

COMMUNICATION METAPHORS; OFFSHORE PARTNERSHIPS; OFFSHORE SYSTEMS DEVELOPMENT; TECHNICAL COMMUNICATION;

COMMUNICATION SYSTEMS;

EID: 34250211117     PISSN: 03611434     EISSN: None     Source Type: Journal    
DOI: 10.1109/TPC.2007.897585     Document Type: Article

References (68)

1. W. R. King, "Outsourcing becomes more complex," Inform. Syst. Manage., vol. 22, no. 2, pp. 89-90, 2005.
2. G. Dedene and J. P. De Vreese, "Realities of off-shore reengineering," IEEE Softw., vol. 12, no. 1, pp. 35-45, Jan. 1995.
3. L. L. Pfannenstein and R. J. Tsai, "Offshore outsourcing: Current and future effects on American IT industry," Inform. Syst. Manage., vol. 21, no. 4, pp. 72-80, 2004.
4. M. Earl, "The risks of outsourcing IT," Sloan Manage. Rev., vol. 37, no. 3, pp. 26-32, 1996.
5. V. Mahnke, M. L. Overby, and J. Vang, "Strategic outsourcing of IT services: Theoretical stocktaking and empirical challenges," Industry Innovation, vol. 12, no. 2, pp. 205-253, 2005.
6. J. Barthelemy, "The hidden costs of IT outsourcing," Sloan Manage. Rev., vol. 42, no. 3, pp. 60-69, 2001.
7. J. N. Lee, M. Q. Huynh, R. C. W. Kwok, and S. M. Pi, "IT outsourcing evolution - Past, present, and future," Commun. ACM, vol. 46, no. 5, pp. 84-89, 2003.
8. A. Gopal, T. Mukhopadhyay, and M. Krishnan, "The role of software processes and communication in offshore software development," Commun. ACM, vol. 45, no. 4, pp. 193-200, 2002.
9. S. Sahay, B. Nicholson, and S. Krishna, Global IT Outsourcing: Software Development Across Boarders. Cambridge, UK: Cambridge Univ. Press, 2003.
10. S. Murthy, "The impact of global outsourcing on IT providers," Commun. AIS, vol. 14, no. 25, pp. 543-557, 2004.
11. R. J. Boland and R. V. Tenkasi, "Perspective making and perspective taking in communities of knowing," Org. Sci., vol. 6, no. 4, pp. 350-372, 1995.
12. C. Shannon and W. Weaver, The Mathematical Theory of Communication Chicago, IL: Univ. Illinois Press, 1949.
13. L. Wittgenstein, Philosophical Investigations, 3rd ed. New York: Prentice Hall, 1999.
14. G. Astley and R. Zammuto, "Organization science, managers, and language games,," Org. Sci., vol. 3, no. 4, pp. 443-460, 1992.
15. Y. Gabriel, "Turning facts into stories and stories into facts: A hermeneutic exploration of organizational folklore," Human Relations vol. 44, no. 8, pp. 857-876, 1991.
16. M. L. Tushman, "Information processing as an integrating concept in organizational design," Acad. Manage. Rev., vol. 3, no. 3, pp. 613-624, 1978.
17. R. O. Monge and J. Fulk, "Communication technology for global network organizations," in Shaping Organizational Form: Communication, Connection, and Community, G. DeSanctis and J. Fulk, Eds. Newbury Park, CA: Sage, 1999.
18. A. Parkhe, "Strategic alliance structuring: A game theoretic and transaction cost examination of interfirm cooperation," Acad. Manage. J., vol. 36, no. 4, pp. 794-829, 1993.
19. P. S. Ring and A. Van de Ven, "Developmental processes of cooperative interorganizational relationships," Acad. Manage. Rev., vol. 19, no. 1, pp. 90-118, 1994.
20. A. De Meyer, "Tech talk: How managers are stimulating global R&D communication," Sloan Manage. Rev., vol. 32, no. 3, pp. 49-58, 1991.
21. S. L. Jarvenpaa and D. E. Leidner, "Communication and trust in global virtual teams," Org. Sci., vol. 10, no. 6, pp. 791-815, 1999.
22. R. L. Wiseman, M. R. Hammer, and H. Nishida, "Predictors of intercultural communication competence," Int. J. Intercultural Rel. vol. 13, no. 3, pp. 349-370, 1989.
23. J. Barney, "Firm resources and sustained competitive advantage," J. Manage., vol. 17, no. 1, pp. 99-120, 1991.
24. O. E. Williamson, Markets and Hierarchies: Analysis and Antitrust Implications. New York: The Free Press, 1975.
25. O. E. Williamson, The Mechanisms of Governance. New York: Oxford Univ. Press, 1996.
26. J. Dyer and H. Singh, "The relational view: Cooperative strategy and sources of interorganizational competitive advantage," Acad. Manage. Rev., vol. 23, no. 4, pp. 660-679, 1998.
27. V. Mahnke, "The process of vertical dis-integration: An evolutionary perspective on outsourcing," J. Manage. Governance, vol. 5, no. 3-4, pp. 353-379, 2001.
28. J. Dyer, P. Kale, and H. Singh, "How to make strategic alliances work," Sloan Manage. Rev., vol. 42, no. 4, pp. 37-44, 2001.
29. J. N. Lee, "The impact of knowledge sharing, organizational capability and partnership quality on is outsourcing success," Inform. Manage. vol. 38, no. 5, pp. 323-335, 2001.
30. J. N. Lee and Y. G. Kim, "Effects of partnership quality on IS outsourcing success: Conceptual framework and empirical evidence," J. Manage. Inform. Syst., vol. 15, no. 4, pp. 29-61, 1999.
31. B. Holmström, "Moral hazard and observability," Bell J. Econ. vol. 10, no. 1, pp. 74-91, 1979.
32. M. C. Jensen and W. H. Meckling, "Theory of the firm: Managerial behavior, agency costs, and ownership structure," J. Financial Econ. vol. 3, no. 4, pp. 305-360, 1976.
33. D. Te'eni, "A cognitive-affective model of organizational communication for designing IT," MIS Quart., vol. 25, no. 2, pp. 251-312, 2001.
34. L. Argote, Organizational Learning: Creating, Retaining and Transferring Knowledge. Norwell, MA: Kluwer, 1999.
35. A. K. Gupta and K. Govindarajan, "Knowledge flows within multinational corporations," Strategic Manage. J., vol. 21, no. 4, pp. 473-496, 2000.
36. B. L. Simonin, "Transfer of marketing know-how in international strategic alliances: An empirical investigation of the role and antecedents of knowledge ambiguity," J. Int. Bus. Studies, vol. 30, no. 3, pp. 463-490, 1999.
37. B. Kogut and U. Zander, "Knowledge of the firm, combinative capabilities, and the replication of technology," Org. Sci., vol. 3, no. 3, pp. 383-397, 1992.
38. G. Szulanski, Sticky Knowledge. London: Sage Pub., 2003.
39. J. Lave and E. Wenger, Situated Learning. Legitimate Peripheral Participation. Cambridge, UK: Cambridge Univ. Press, 1991.
40. J. Wareham and H. Gerrits, "De-contextualizing competence: Can business best practice be bundled and sold?," Eur. Manage. J., vol. 17, no. 1, pp. 39-49, 1999.
41. M. Polanyi, The Tacit Dimension. New York: Doubleday, 1958.
42. G. Hofstede, Culture's Consequences: International Differences in Work Related Values. Newbury Park, CA: Sage, 1980.
43. F. Trompenaars and C. Hampden-Turner, Riding the Waves of Culture: Understanding Diversity in Global Business. New York: McGraw-Hill, 1997.
44. D. P. Ford, C. E. Connelly, and D. B. Meister, "Information systems research and Hofstede's culture's consequences: An uneasy and incomplete partnership," IEEE Trans. Eng. Manage., vol. 50, no. 1, pp. 8-25, Feb. 2003.
45. H. R. Markus and S. Kitayama, "Culture and the self: Implications for cognition, emotion, and motivation," Psychol. Rev., vol. 98, no. 2, pp. 224-253, 1991.
46. R. G. Eccles and N. Nohria, Beyond the Hype: Rediscovering the Essence of Management. Cambridge, MA: Harvard Bus. School Press, 1992.
47. J. D. Ford and L. W. Ford, "The role of conversations in producing intentional change in organizations," Acad. Manage. Rev., vol. 20, no. 3, pp. 541-570, 1995.
48. T. Winograd and F. Flores, Understanding Computers and Cognition: A New Foundation for Design. New Jersey: Aplex, 1986.
49. R. Kraut and E. Higgins, "Communication and social cognition," in Handbook of Social Cognition, R. S. Wyer and T. K. Srull, Eds. Hillsdale, NJ: Lawrence Erlbaum, 1984, pp. 88-127.
50. R. M. Krauss and S. R. Fussell, "Perspective-taking in communication: Representations of others' knowledge in reference," Soc. Cognition vol. 9, pp. 2-24, 1991.
51. W. J. Cohen, J. March, and P. Olsen, "A garbage can model of decision making," Administ. Sci. Quart., vol. 17, no. 1, pp. 128-152, 1972.
52. I. Nonaka and H. Takeuchi, The Knowledge Creating Company. Oxford, UK: Oxford Univ. Press, 1995.
53. A. L. Strauss and J. Corbin, Basics of Qualitative Research: Grounded Theory Procedures and Techniques. Newbury Park, CA: Sage, 1990.
54. B. G. Glaser, Emergence vs. Forcing: Basics of Grounded Theory Analysis. Mill Valley, CA: Sociological Press, 1992.
55. Software Engineering Institute, Carnegie Mellon University, "What is CMMI?" 2007 [Online]. Available: http://www.sei.cmu.edu/cmmi/
56. S. Cullen, P. Seddon, and L. Willcocks, "Managing outsourcing: The lifecycle imperative," MISQ Executive, vol. 4, no. 1, pp. 229-246, 2005.
57. M. Keil and J. Mann, "Why software projects escalate: An empirical analysis and test of four empirical models," MIS Quart., vol. 24, no. 4, pp. 631-664, 2000.
58. J. N. Lee, S. M. Miranda, and Y. M. Kim, "IT outsourcing strategies: Universalistic, contingency, and configurational explanations of success," Inform. Syst. Res., vol. 15, no. 2, pp. 110-131, 2005.
59. B. S. Frey, "Does monitoring increase work effort? The rivalry with trust and loyalty," Econ. Inquiry, vol. 31, no. 4, pp. 663-670, 1993.
60. J. Hendry, "The principal's other problems: Honest incompetent and the specification of objectives," Acad. Manage. Rev., vol. 27, no. 1, pp. 98-113, 2003.
61. A. Sharma, "Professional as agent: Knowledge as asymmetry in agency exchange," Acad. Manage. Rev., vol. 22, no. 3, pp. 758-798, 1997.
62. J. Cohen, "A coefficient of agreement for nominal scales," Educat. Psychol. Measurement, vol. 20, no. 1, pp. 37-46, 1960.
63. J. R. Landis and G. G. Koch, "The measurement of observer agreement for categorical data," Biometrics, vol. 33, no. 1, pp. 259-274, 1977.
64. B. K. Matilal, The Character of Logic In India. Albany, NY: State Univ. New York Press, 1998.
65. K. Kumar and Bjorn-Andersen, "A cross-cultural study of designer values relevant to information systems development," Commun. ACM, vol. 33, no. 5, pp. 528-538, 1990.
66. R. Daft and R. Lengl, "Organizational information requirements, media richness and structural design," Manage. Sci., vol. 32, pp. 554-571, 1984.
67. M. Hitt, M. T. Dacin, E. Levitas, J. L. Arregle, and A. Borza, "Partner selection in emerging and developed market contexts: Resource-based and organizational learning perspectives," Acad. Manage. J., vol. 43, no. 3, pp. 449-467, 2000.
68. A. Takeishi, "Bridging inter- and intra-firm boundaries: Management of supplier involvement in automobile product development," Strategic Manage. J., vol. 22, no. 5, pp. 403-433, 2001.