How to manage difficult patient encounters

Family Practice Management

Volumn 14, Issue 6, 2007, Pages 30-34

  Hull, Sharon K ^a,b   Broquet, Karen ^a,b  

^a Department of Medical Humanities ^*

^b SOUTHERN ILLINOIS UNIVERSITY SCHOOL OF MEDICINE   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ANGER; CONFLICT; DOCTOR PATIENT RELATION; EDUCATIONAL STATUS; EMPATHY; FEAR; HUMAN; INTERPERSONAL COMMUNICATION; MANAGEMENT; PATIENT SATISFACTION; REVIEW;

ANGER; COMMUNICATION; CONFLICT (PSYCHOLOGY); EDUCATIONAL STATUS; EMPATHY; FEAR; HUMANS; PATIENT SATISFACTION; PHYSICIAN-PATIENT RELATIONS; PRACTICE MANAGEMENT, MEDICAL;

EID: 34250029220     PISSN: 10695648     EISSN: 15311929     Source Type: Journal    
DOI: None     Document Type: Review

References (4)

1. Jackson JL, Kroenke K. Difficult patient encounters in the ambulatory clinic: clinical predictors and outcomes. Arch Intern Med. 1999;159:1069-1075.
2. Adams J, Murray R. The difficult diagnosis: the general approach to the difficult patient. Emerg Med Clin North Am. 1998;16:689-700.
3. Gaba DM, Howard SK. Patient safety: fatigue among clinicians and the safety of patients. N Engl J Med. 2002;347:1249-1255.
4. Schilling LM, Scatena L, Steiner JF, et al. The third person in the room: frequency, role and influence of companions during primary care medical encounters. J Fam Pract. 2002;51:685-690.