메뉴 건너뛰기




Volumn 6, Issue 3, 2004, Pages 55-76

Integrating and exploiting information and communication technologies (ICT) in restaurant operations: Implications for restaurant productivity

Author keywords

Communication; Information; IT; Productivity technology; Restaurants

Indexed keywords


EID: 34249932304     PISSN: 15378020     EISSN: 15378039     Source Type: Journal    
DOI: 10.1300/J369v06n03_05     Document Type: Article
Times cited : (22)

References (40)
  • 1
    • 12844276671 scopus 로고    scopus 로고
    • Techniques for measuring productivity and efficiency in restaurants
    • Johns N., (ed), London: Cassell
    • Andersson, T. D., 1996. “Techniques for measuring productivity and efficiency in restaurants”. In Managing productivity in hospitality and tourism, Edited by:Johns, N., 209–226. London:Cassell.
    • (1996) Managing productivity in hospitality and tourism , pp. 209-226
    • Andersson, T.D.1
  • 5
    • 0022744006 scopus 로고
    • Efficiency analysis for exogenously fixed inputs and outputs
    • Banker, R. D., and Morey, R. C., 1986. Efficiency analysis for exogenously fixed inputs and outputs. Operations Research, 34:513–521.
    • (1986) Operations Research , vol.34 , pp. 513-521
    • Banker, R.D.1    Morey, R.C.2
  • 6
    • 0000801436 scopus 로고
    • Financial impact of information processing
    • Bender, D., 1986. Financial impact of information processing. Journal of Management Information Systems, 3(2):232–238.
    • (1986) Journal of Management Information Systems , vol.3 , Issue.2 , pp. 232-238
    • Bender, D.1
  • 8
    • 0027883457 scopus 로고
    • The Productivity Paradox of Information Technology
    • Brynjolfsson, E., 1993. The Productivity Paradox of Information Technology. Communications of the ACM, 36(12):67–77.
    • (1993) Communications of the ACM , vol.36 , Issue.12 , pp. 67-77
    • Brynjolfsson, E.1
  • 9
    • 84955107413 scopus 로고    scopus 로고
    • Point-of-sale technology for foodservice: Underutilized power tool or disappointing over achiever
    • Buergermeister, J., 2000. Point-of-sale technology for foodservice:underutilized power tool or disappointing over achiever. International Journal of Hospitality Information Technology, 1(2):9–20.
    • (2000) International Journal of Hospitality Information Technology , vol.1 , Issue.2 , pp. 9-20
    • Buergermeister, J.1
  • 10
    • 0031071428 scopus 로고    scopus 로고
    • Relating IT investment to organizational performance: A causal model analysis
    • Byrd, T., and Marshall, T., 1997. Relating IT investment to organizational performance:A causal model analysis. International Journal of Management Science, 25(1):43–56.
    • (1997) International Journal of Management Science , vol.25 , Issue.1 , pp. 43-56
    • Byrd, T.1    Marshall, T.2
  • 13
    • 0020767410 scopus 로고
    • The relationship between computerization and performance
    • Cron, W., and Sobol, M., 1983. The relationship between computerization and performance. Information Management, 6(1):171–181.
    • (1983) Information Management , vol.6 , Issue.1 , pp. 171-181
    • Cron, W.1    Sobol, M.2
  • 14
    • 0041484195 scopus 로고    scopus 로고
    • Influence of information technology investment on firm productivity: A cross-sectional study
    • Dasgupta, S., Sakris, J., and Talluri, S., 1999. Influence of information technology investment on firm productivity:a cross-sectional study. Logistics Information Management, 12(1/2):120–129.
    • (1999) Logistics Information Management , vol.12 , Issue.1-2 , pp. 120-129
    • Dasgupta, S.1    Sakris, J.2    Talluri, S.3
  • 16
    • 71149116783 scopus 로고
    • The impact of Information Technology investment announcements on the market value of the firm
    • Dos Santos, B. L., Peffers, G. K., and Mauer, D. C., 1993. The impact of Information Technology investment announcements on the market value of the firm. Information Systems Research, 4(1):1–23.
    • (1993) Information Systems Research , vol.4 , Issue.1 , pp. 1-23
    • Dos Santos, B.L.1    Peffers, G.K.2    Mauer, D.C.3
  • 19
    • 0000661160 scopus 로고    scopus 로고
    • Productivity, profit and consumer welfare: Three different measures of information technology value
    • Hitt, L., and Brynjolfsson, E., 1996. Productivity, profit and consumer welfare:three different measures of information technology value. MIS Quarterly, 20(2):121–142.
    • (1996) MIS Quarterly , vol.20 , Issue.2 , pp. 121-142
    • Hitt, L.1    Brynjolfsson, E.2
  • 20
    • 10244273767 scopus 로고
    • Productivity and Performance measurement and monitoring
    • Teare R., (ed), London, Cassell
    • Johns, N., and Wheeler, K., 1991. “Productivity and Performance measurement and monitoring”. In Strategic Hospitality Management Edited by:Teare, R., 45–71. London, Cassell
    • (1991) Strategic Hospitality Management , pp. 45-71
    • Johns, N.1    Wheeler, K.2
  • 22
    • 0000828473 scopus 로고    scopus 로고
    • Towards more effective management of information technology benefits
    • Jurison, J., 1996. Towards more effective management of information technology benefits. Journal of Strategic Information Systems, 5:263–274.
    • (1996) Journal of Strategic Information Systems , vol.5 , pp. 263-274
    • Jurison, J.1
  • 23
    • 0002033592 scopus 로고
    • The business value of Information Technology: A historical perspective and thoughts for future research
    • Banker R., Kauffman R., Mahmood M.A., (eds), Harrisburg, PA: Idea Publishing
    • Lucas, H. C., 1993. “The business value of Information Technology:a historical perspective and thoughts for future research”. In Strategic Information Technology Management, Edited by:Banker, R., Kauffman, R., and Mahmood, M. A., 102–123. Harrisburg, PA:Idea Publishing.
    • (1993) Strategic Information Technology Management , pp. 102-123
    • Lucas, H.C.1
  • 26
    • 0031480063 scopus 로고    scopus 로고
    • Applications of DEA to measure the efficiency of software production at two large Canadian banks
    • Paradi, J. C., Reese, D. N., and Rosen, D., 1997. Applications of DEA to measure the efficiency of software production at two large Canadian banks. Annals of Operations Research, 73:91–115.
    • (1997) Annals of Operations Research , vol.73 , pp. 91-115
    • Paradi, J.C.1    Reese, D.N.2    Rosen, D.3
  • 27
    • 10244281209 scopus 로고    scopus 로고
    • Productivity measurement in food service systems
    • Johns N., (ed), London: Cassell
    • Rimmington, M., and Clark, G., 1996. “Productivity measurement in food service systems”. In Productivity Management In hospitality And Tourism, Edited by:Johns, N., 194–208. London:Cassell.
    • (1996) Productivity Management In hospitality And Tourism , pp. 194-208
    • Rimmington, M.1    Clark, G.2
  • 28
    • 0141990193 scopus 로고
    • A robust approach to the measurement of Farrell efficiency
    • Sengupta, J. K., 1988. A robust approach to the measurement of Farrell efficiency. Applied Economics, 20:273–283.
    • (1988) Applied Economics , vol.20 , pp. 273-283
    • Sengupta, J.K.1
  • 29
    • 0034165479 scopus 로고    scopus 로고
    • A framework for measuring the efficiency of organizational investments in information technology using data envelopment analysis. Omega, The
    • Byrd, Shafer S., 2000. A framework for measuring the efficiency of organizational investments in information technology using data envelopment analysis. Omega, The. International Journal of Management Science, 28:125–141.
    • (2000) International Journal of Management Science , vol.28 , pp. 125-141
    • Byrd, S.S.1
  • 30
    • 85167042640 scopus 로고    scopus 로고
    • The Information and Communication Technologies productivity impact in the UK hotel sector
    • Sigala. 2004a. The Information and Communication Technologies productivity impact in the UK hotel sector. International Journal of Operations & Production Management, in press
    • (2004) International Journal of Operations & Production Management
    • Sigala1
  • 31
    • 33846899130 scopus 로고    scopus 로고
    • Using Data Envelopment Analysis for measuring and benchmarking productivity in the hotel sector
    • Sigala, M., 2004b. Using Data Envelopment Analysis for measuring and benchmarking productivity in the hotel sector. Journal of Travel and Tourism Marketing, 16(2/3)
    • (2004) Journal of Travel and Tourism Marketing , vol.16 , Issue.2-3
    • Sigala, M.1
  • 33
    • 85167065223 scopus 로고    scopus 로고
    • Productivity in hotels: A stepwise Data Envelopment Analysis of hotels' rooms division processes
    • Sigala, M., Jones, P., Lockwood, A., and Airey, D., 2004. Productivity in hotels:a stepwise Data Envelopment Analysis of hotels' rooms division processes. Services Industries Journal, in press
    • (2004) Services Industries Journal
    • Sigala, M.1    Jones, P.2    Lockwood, A.3    Airey, D.4
  • 34
    • 0141955498 scopus 로고    scopus 로고
    • Investigating the effect of multimedia technologies on employment patterns in UK tourism and hospitality industry
    • Sheldon P., Wober K., Fesenmaier D., (eds), Vien: Springer
    • Sigala, M., Airey, D., Jones, P., and Lockwood, A., 2001. “Investigating the effect of multimedia technologies on employment patterns in UK tourism and hospitality industry”. In Information & Communication Technologies in Tourism 2001, Edited by:Sheldon, P., Wober, K., and Fesenmaier, D., 205–215. Vien:Springer.
    • (2001) Information & Communication Technologies in Tourism 2001 , pp. 205-215
    • Sigala, M.1    Airey, D.2    Jones, P.3    Lockwood, A.4
  • 37
    • 73549107428 scopus 로고
    • The relationship between investment in IT and firm performance: A study of the valve manufacturing sector
    • Weill, P., 1992. The relationship between investment in IT and firm performance:a study of the valve manufacturing sector. Information Systems Research, 3(4):307–333.
    • (1992) Information Systems Research , vol.3 , Issue.4 , pp. 307-333
    • Weill, P.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.