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Volumn 53, Issue 2, 2007, Pages 78-104

Finding and evaluating customers' needs in the product-development process;Ugotavljanje in vrednotenje potreb kupcev y postopku razvoja izdelka

Author keywords

Customer needs; Decision making; House of quality; Product development; Quality function deployment (QFD)

Indexed keywords

CUSTOMER NEEDS; HOUSE OF QUALITY; QUALITY FUNCTION DEPLOYMENT (QFD);

EID: 34249873506     PISSN: 00392480     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article
Times cited : (16)

References (18)
  • 1
    • 34249888752 scopus 로고    scopus 로고
    • Cohen, L. (1995) Quality function deployment - How to Make QFD Work for You, Addison Wesley Longman, Inc.
    • Cohen, L. (1995) Quality function deployment - How to Make QFD Work for You, Addison Wesley Longman, Inc.
  • 4
    • 0031354806 scopus 로고    scopus 로고
    • Voice of customer analysis: A modern system of front-end QFD tools, with case studies
    • Orlando. May 5-7
    • Mazur, G. (1997) Voice of customer analysis: A modern system of front-end QFD tools, with case studies. Proceedings of AQC 1997. Orlando. May 5-7,
    • (1997) Proceedings of AQC
    • Mazur, G.1
  • 5
    • 34249893653 scopus 로고    scopus 로고
    • Voice of the customer investigation
    • October 2
    • Crow, K. (2004) Voice of the customer investigation. DRM Associates, http://www.npd-solutions.com/drm.html, October 2, 2004
    • (2004) DRM Associates
    • Crow, K.1
  • 6
    • 34249904138 scopus 로고    scopus 로고
    • Voice of the customer
    • October 2
    • Crow, K (2004) Voice of the customer. DRM Associates, http://www.npd-solutions.com/dmi.html, October 2, 2004
    • (2004) DRM Associates
    • Crow, K.1
  • 7
  • 8
    • 34249910076 scopus 로고    scopus 로고
    • Klein, B. (2004) Customer requirements - optional or required? Applied Marketing Science, Inc., http://www.ams-inc.com/newsletter/voices014.pdf, October 10, 2004
    • Klein, B. (2004) Customer requirements - optional or required? Applied Marketing Science, Inc., http://www.ams-inc.com/newsletter/voices014.pdf, October 10, 2004
  • 9
    • 34249868205 scopus 로고    scopus 로고
    • DRM Associates, October 2
    • Crow, K. Focus groups, DRM Associates, http://www.npd-solutions.com/drm. html, October 2, 2004
    • (2004) Focus groups
    • Crow, K.1
  • 10
    • 34249899133 scopus 로고    scopus 로고
    • DRM associates, October 2
    • Crow, K. »Customer interviews«, DRM associates, http://www.npd-solutions.com/drm.html, October 2, 2004
    • (2004) raquo;Customer interviews
    • Crow, K.1
  • 11
    • 34249884808 scopus 로고
    • Kreative Ideenfindung in der Unternehmung
    • Berlin New York
    • Schlicksupp, H. (1977) Kreative Ideenfindung in der Unternehmung. Watter de Gruyter, Berlin New York.
    • (1977) Watter de Gruyter
    • Schlicksupp, H.1
  • 13
    • 34249882197 scopus 로고
    • Customer integration: The QFD leader's guide for decision making
    • USA
    • Daetz, D., B. Barnard and R. Norman (1995) Customer integration: The QFD leader's guide for decision making, John Wiley and Sons, USA.
    • (1995) John Wiley and Sons
    • Daetz, D.1    Barnard, B.2    Norman, R.3
  • 14
    • 34249913960 scopus 로고    scopus 로고
    • Step by step QFD: Customer-driven product design
    • Boca Raton, FL. USA
    • Terninko, J. (1997) Step by step QFD: customer-driven product design, St. Lucie Press, Boca Raton, FL. USA
    • (1997) St. Lucie Press
    • Terninko, J.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.